1201 Auto Center Drive
Ontario, CA 91761
Reason For Visit
Did you purchase or lease a vehicle from this dealership?
How was your experience with the vehicle financing process? (Optional)
How would you rate the speed of your transaction? (Optional)
How would you rate the dealership's explanation of final vehicle pricing? (Optional)
If you traded in or sold a vehicle, how was that experience? (Optional)
How was the communication from the service department? (Optional)
How would you rate the service center's explanation of cost of service? (Optional)
How was the speed of service for your vehicle? (Optional)
How would you rate the quality of work performed? (Optional)
How was your vehicle home delivery from this dealership? (Optional)
Did you wait at the dealership during your service visit? (Optional)
How was your service pickup and delivery with this dealership? (Optional)
How important is the quality of the dealership's service center in the decision of where to purchase a car? (Optional)
By clicking "Submit Your Review" you expressly agree to DealerRater's Terms of Use and Community Guidelines and certify that you are not associated with a dealership.
We had a great experience buying our car from Ontario Fiat. Steve was really good to deal with, He was very informative and walked us through every thing. Such a pleasant person. We are enjoying the car very much. The parts Department was very efficient also. We would highly recommend Ontario Fiat.
Jim my sellsman and his professional team of automotive salesmen and managers did an excellent job of selling, with excellent no haggle truthfull price. Financing with Leo I did not experience any typical paperwork headache(s)or any difficulty. Unlike their competitor dealers who would pressure you into buying a car while the Ontario Fiat let you decide without feeling like your forced. They are a very transparent dealership everything is right in front of you with nothing hidden.
I bought a 2015 Fiat 500 from Steve. The experience was pleasant and easy and I like the car. No pressure, picked out what I wanted and 2 hours later I am driving it home. Recommended.
I live almost 100 miles away from Ontario. I went to Fiat of Ontario because I searched online and found that they had the best selection of the model I was looking for, and, the best price. Everyone from the salesmen, to the sales manager and the finance manager were absolutely wonderful to work with. A few day after I bought my car - I had a problem. The battery went dead. (The car was a remaining 2014 that had been on the lot for quite some time). I called the dealership and left a message for my salesman and the finance manager(both had told me that their days off were Monday and Tuesday - I called on Monday). Within a very short time - I heard back from both of them. Before calling me; they had alerted the service manager about my problem. The service manager, Kirk, called and emailed me saying that he would be able to send someone out to replace the battery. About two hours later, Louis showed up at my house with a new battery. He changed it out. And, now, everything is fine. These guys go the extra mile and then some: How about 200 miles round trip. As consumers, we would expect that a business would go to such lengths to satisfy a customer. The reality - as I've experienced it - is that it very rarely happens. I have purchased dozens of cars over the years. Overall, I have never had another dealership experience that was anywhere near as good as at Fiat of Ontario.
I love my new car! Gary helped me to find the right one with very good price. He is patient and friendly. I'll recommend all my friends to shop there!
Car was sent over for repairs by Caliber Collision from Ontario Fiat after performing a recall repair. Had damage to hatch and first quote was $1800. Since insurance deductible was $1000, decided to pay out of pocket. Had to call several times to get status for such a simple fix from Caliber Collision. Price upped $200 without a good explanation. Vehicle than claimed to be completed and then was kept is over the weekend because of “quality issue” This was a lie… the vehicle went off line from my mobile app on the 8/28. It was later discovered the battery main fuse was removed and subsequently reinserted in the incorrect slot. Vehicle was sent back to Ontario Fiat to troubleshoot the Caliber Collision screw-up. Dealership could not figure out the problem for 14 days (Pretty Stupid). Both dealership and Caliber Collision failed to update status until I finally complained. Problem was discovered on 9/5 and sent back to Caliber Collision repaired but I was never called. On 9/8 – 3 days later after I chased everyone down. I finally got someone on the phone from Caliber Collision and the Vehicle was sent to me … no apology, no adjustment to bill. Both Ontario Fiat and Caliber Collision have horrible customer service and I would strongly recommend Not using their service.
Log in with the credentials you used last time you wrote a review.
We'll send you an email to verify your review.
Don't worry, we won't share this with anyone.
Please be sure that both your review and the title of your review reflect this new recommendation.
Would you like to update your review title?
You can choose up to 10 employees. Please deselect an employee in order to choose someone else.