Had a 12/10 incredible experience shopping at McDonald Mazda! From our sales consultants -- Steven Valencia and Chris Hannaman to the managers Stephen Lewis (my new bestie) and Jason Sharp -- they made sure we had an incredible time shopping and never felt rushed, pressured, etc. They were upfront about pricing and took the time to explore every avenue to make sure we were set up for success with our CX-70. Customers for life!

Beware of McDonald Mazda Broadway! Bought a CPO Mazda from McDonald. Car needed warranty work on a defective shark fin antenna so I brought it in for them to look at. I gave explicit directions for them not to try and push or pull on it. Service advisor Phoenix took over my car and had to bring it down to their collision center. He wouldn’t let me take it down. When I received the car back he said I need an appointment with collision center for them to take my headliner down to not crease it. Also noted to him that they did in fact mess with my antenna as there was now a slight dent in my roof around it. He noted this with their service manager Adam. I get home and what do I find…they in fact already creased my headliner. I called collision center to make an appointment multiple times and never received a call back to schedule. I called Phoenix and Adam and they said it’s now out of their hands and the collision centers problem to fix. No one has returned my calls as they know they screwed up and are hoping I just stop trying…. I went to Groove Mazda on Arapahoe. They were the most caring and professional service department ever. Took care of my antenna under warranty without question in under an hour. They will be my go to dealership from now on. I even asked them to replace the dealership plates to theirs as I await my new plates!!! I will be reporting McDonald to USA Mazda and the Dealership licensing board/commissioner. They have the most inexperienced and immature staff there, don’t take responsibility when they screw up and don’t care. Beware everyone! This ain’t the first I’ve heard of complaints about them. Just wish I knew before I went there. Hope I can spread some awareness amongst the Denver community here.

We purchased a Mazda Cerified vehicle from McDonald Mazda in July, 2023. The vehicle was experiencing acceleration issues, which we were told was due to the transmission adaptive learning. After 6 months, the adaptive learning failed to adjust to the new owner/driver. So, a ‘re-flash’ was required to correct the issue. Although there was still 6 months remaining with the 12 month Mazda certification. We were told that Mazda doesn’t cover software updates under the 12 mo. Mazda certification. When I pointed out that a re-flash would indicate a failure, not an update, both the service advisor and manager refused to consider the issue was due to failure. We were forced to pay to correct the issue as neither McDonald Mazda (who performed the vehicle certification) or Mazda USA would honor the repair under their warranty. Buyer beware of Mazda’s Certification warranty. In addition, when the cost to acquire new customers is great, the Service Manager (Timothy) is certainly consistent with the 2.7 DealerRater service rating he has rightfully earned.

My sales rep was very professional and helped me get the car of my dreams. Thank you Blake for the hard work. Adam Goad, the General Sales Manager took great care of me and was incredible to work with. Will absolutely do business here again.

Just attempted to purchase a used vehicle that I had been assured had been mechanically inspected and fully functioning. Upon completion of the agreed upon independent inspection it was discovered that the vehicle had been in an undisclosed accident and had a number of issues that had either been overlooked during the McDonald inspection, or had been observed and undisclosed in an attempt to complete a fraudulent transaction. Upon return of the vehicle, Adam Goad the sales manager has mocked me over the phone and called me names while insisting that I am a fool for not purchasing a vehicle with a number of undisclosed issues that had been in an undisclosed accident at the previously agreed upon price. When given the opportunity to repair the vehicle, they have refused to, due to the work required to bring the vehicle up to the condition that it was presented to be in. Very disappointed in the service we have received after catching them doing something that appears to be not completely above board. Am now currently struggling to get anyone there to admit that they made a mistake and am having trouble getting my deposit and title to my trade in back. Beware...

We brought our car in for a complimentary service and ended up with a bill over $300. They took advantage of my son who didn't know what needed to be done and sold him on a bunch of unnecessary services. We feel like we were robbed.