Thoughtful, practical, knowledgeable, friendly staff. I went in with my preferences and limitations. They made it work even though some of my information jeopardized my chances of qualifying for the purchase. I really needed a new car and they truly went the extra mile getting me into a car I LOVE!

Look just like to say I dealt with Martin's service center had some work done on my vehicle it was a couple things that concerned me but they took care of it in the end they put the customer first that was greatly appreciate

We live in northern Ohio, and our Kia Soul broke down at night on the highway on the way home from Austin, Texas on May 19. We had it towed to Martin Kia. After emails and calls over the course of nearly 3 weeks, we were notified on Thursday, June 6 that Kia replaced the engine with a refurbished engine at no cost to us (Kia Engine Class Action Settlement) and that the car was ready to be picked up. The service center knew that we live in Ohio, and I had asked about Kia brining the car to us since the engine failure was related to the class action settlement. I did not receiving instructions in a timely manner as requested about how to arrange for Kia to deliver our car to us after repairs were completed. Instead, on Friday, June 7, when I called irritated about the lack of communication, I heard from the service manager - "I don't work for Kia" and "you have to call this number (which I did that day and was told I would have to wait 2 weeks to have the details worked out and our rental car wouldn't be covered during that time)" and "you just don't like what I'm saying." We chose to drive 12 hours round trip to pick up our car on Saturday, June 8. When we arrived at Martin Kia, the supervisor in the service department handed us the keys, allowed us to walk out to our car, try to start it, and then find out that the battery was dead. When my husband went back in to ask about it, the service manager was not surprised because he knew that the battery was dead. He said "that's not our responsibility to do any other work on the car" and "you chose not to have the battery replaced as recommended." (We had the car completely looked over by our auto shop one week before our long drive to and from Austin, and none of the suggested work on the order from Martin Kia was mentioned at that time, including the battery needing to be replaced. The battery was actually recently purchased) Finally the service manager begrudgingly jumped the car, and we made it home to Ohio. I called Martin Kia to speak with the general manager today (June 11) and after being transferred to several different numbers, never got through to him. We took the Kia to our local shop to have it looked over upon our return. We are waiting to hear if any of the suggested repairs made by Martin Kia are actually necessary. Such a disappointing experience with the service department. Thank goodness we will never need to use them again. *I have no idea if the quality of work regarding replacing the engine is good, but based on the fact that the battery was dead when we picked it up, I'll say - Very Poor.

Bought my Kia Forte from here in 2021. They were attentive, professional and very informative. Had some problems later in 2024 and although it took a while to get my service repair done, I was informed weekly if not daily on the status of my vehicle. They have been shorthanded since COVID but they try to keep you informed. I was very happy with all my experiences at Martin Kia.

Amber was attentive, listened to my needs, worked tenaciously till she found the deal I needed.

Don’t ever take your vehicle to have body repair done , they had my wife’s 2021 Kia Seltos for over 2 months . No communication what so ever and took 2 to 3 calls to get them to call you back. I’ve been buying new vehicles for over 30 years and I have never been treated so unprofessionally and unappreciated in my life . Don’t buy a Kia period.