If there were a way to give negative stars, this dealership would deserve it. I have never in my life dealt with a group of people so dishonest, unprofessional, and outright shameless. They lied to my face multiple times, promised deals they never intended to honor, and wasted not only my time but also my money. They had my payment in hand, my insurance already set up, and even my travel arranged to pick up the car—and then they canceled the deal without reason. The sales team, the manager, and even the so-called general manager acted like clowns—rude, arrogant, and manipulative. They treated me like my business meant nothing. The customer service was beyond disrespectful; it was insulting. This place operates with zero integrity. They’ll play you, string you along, and then pull the rug out from under you at the last minute. Buying a car is supposed to be exciting, but dealing with them felt like getting scammed in broad daylight. If you value your time, money, or sanity—RUN. Don’t walk. Run away from this dealership. Out of all my years of buying cars, this was hands down the most disgraceful, infuriating, and unprofessional experience I’ve ever had. They don’t deserve your business. They don’t even deserve to be in business.

I would rate my experience as excellent. I had bought a car from Louisville Mercedes in the past, but was directed to a different sales person this time. I entered the showroom with a specific model in mind. My sales person, Kevin Owens, first gave me an education, then presented options. Afterwards, I left with a different model. As a retired contract manager, I did not feel the pressure of auto negotiations!! The entire experience was educational and pleasant. Even the concierge was enjoyable, and pleasant. I will most definitely work with the same sales person in the future.

This dealership is absolutely superior! Eric Borden is the best!!! He richly deserves his recent promotion to sales management. I have been in several Mercedes dealerships, and this one is well above all the others. The folks in Louisville, Kentucky are fortunate to have such a class act in their community. A VERY SATISFIED BUYER. Jack Corzine

Worked with Jeff Jackson in Finance to add two years to my GLC300 CPO warranty. He knows everything, did all off the tasks faster than I could respond, had a price lower than anyone else on the planet. I will work with him again!

After an awful experience with Brent Harmon, Stacey Parks (manager) and Brian Johnson saved the DAY! I cannot express how grateful I am with Stacey. She turned my nightmare into pleasant experience.

Couldn't of had a better experience then with Jeff Jackson I had made several purchases with another Mercedes-Benz Dealer & the list goes on of unsatisfied matters. Hence I was on the forums & Jeff was mentioned countless times in all areas of the buisness / & trustworthy / on top of things / no delays on call backs even on days off if it was important / always in communication I'm a good time frame out from the dealership however when your dealing with someone who really cares about their job & & going out on a limb.to EARN THEIR BUISNESS & Follows up .. ( my next puchase will be through the expertise I have encountered & competive pricing & feel safe 🙏 I have experienced through members of this dealership Jeff knocked it out of the park & staff thank you ...