6150 North Blackstone Avenue
Fresno, CA 93710
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PLEASE save yourself the Agony of even calling these people fourth time my Fiat 500 L needed air-conditioning issues looked at within two years they want $150 just to diagnose the issue… Scalping comes to mind!!! Even if I had the $150 I would not bring it to these people! Their reasoning for the high price is because they have bills to pay too.... WTH... shock!
This company is terrible. I wish that I would have read the reviews before I shopped here because many of them say the same thing. No one answers the phone. No one greets you or cares that you are there for service. The service department in particular is terrible and don’t bother complaining to the owner be a then you will find out the the fish stinks from the head!
First I was charged more than their online asking price. Next I couldn't bring my car home the day I bought it. When I could pick it up, it had many more miles on it than the contract stated. 2 days later it was in the shop and there it remains. They tried to give it back to me filthy with hand marks all over it and a piece clearly broken on the bumper with even MORE MILES!! Salesmen, managers, owners don't care at all! They can't even pretend to care! This was for a brand new car!! BUYER BEWARE!!!
ZERO STARS!!!!!!!!!!!!!!!!!! It's been 10 months sense we had our car!! We took the old one in because it broke so we lemoned law the car and got a new one and they are having us jump through hoops to get the new one first they said we could get it this dealer is the closet to us which is 50 miles when we got there they told us the need more docs from us, it's been two MORE WEEKS now they want the title from the old car!! EVERY DAY ITS SOMETHING NEW WITH THESE PEOPLE!!!!!!! Take your business somewhere else these people are ungrateful and unknowable, this dealer or studio what ever these stupid things are called will get what it deserves.
Had my 500 Sport serviced while I waited yesterday. Shannon and Wendy have made the lounge and showroom very cozy. Enjoyed a coffee and chocolate chip muffin; and there were several nice quiet spots with chairs and tables to sit and read away from the sound of the tv . The car was washed and wiped down before it was returned to me. A relaxing and pleasant experience. Best of all the oil and filter change and tire rotation were free 8-)
Sales associate was not friendly and was rude, had no knowledge of the product, model, and gas mileage. Associate would not giv straight answer about which model was a base model. When asked about the $1,000 rebate posted on Edmunds she said, "we don't affiliate with them." (Joke) I told her I wouldn't be kicked around. Service was awful & I'd rather drive out of town to purchase instead of my home town with this service.
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