I've bought a lot of vehicles in my lifetime...more than 30. I'd call myself an "expert" at doing car deals. I'm realistic and don't come in trying to low ball a dealer...profit is not a dirty word. That said, I'm not a sucker that gets taken advantage of either. My experience with Nelson Mazda Cool Springs was a bit different than I'm used to. I sat down with the salesperson and they pulled up the vehicle I was interested in purchasing. We went over the numbers. I was not sure that the deal I was offered was the best deal I could get, and with their "no haggle" pricing, it was a "take it or leave it" proposition, so I left. I did my due diligence by trying to work a deal on the same vehicle at two other Mazda dealers. Both were within about $200 of each other but neither was as good a deal as Nelson Mazda had pitched me. So I went back, ate some crow, and accepted their offer. I'm a haggler. An old school car buyer that expects to start discussing pricing at dealer invoice, work deals on cars that have sat on the lot for a long period of time, etc. None of that was necessary at Nelson. While they didn't "discount" the new car, they did show an over allowance on my trade which more than made up for it. I'm an "out the door" buyer, so where the numbers come from don't matter to me as long as the bottom number is one I can accept. Everyone was very friendly and I really appreciated sitting at the table with the salesperson as they worked the numbers. No "let me go see my sales manager" mumbo jumbo. Just a straight forward deal, a decent interest rate (given current rates), and a friendly staff. If you are a novice car buyer, or just don't like the rush of a good haggling session that can last days or weeks, take your business to Nelson Mazda. They really do make it easy.

Paulina met with both my wife and I twice, both times on a Saturday (due to my wife's work schedule), and each time did a wonderful job explaining our options. Once we decided on and purchased the 2023 CX-5 Carbon edition, she sat in the car and explained all the features to my wife. We traded in our 2014 Mazda CX-5 that was also purchased new from Nelson (Old downtown location). Overall, we were completely satisfied with the transaction and would not hesitate to refer a potential customer to Paulina.

There was no haggling, Gabriel was with us every step of the way, never once refusing anything we asked. He actually remained an hour and a half past closing time to get us closed and on our way.

I recently had a problem with service department. A family member took my car in for an oil change, and it was recommended that the engine air and cabin filters be changed. I had changed the cabin filter myself within the last six months, and had driven fewer than 3000 miles since. I called to voice my concern, and was sent to voice mail and the call was never returned. I tried to connect online, and again received no reply.

The Nelson Mazda Cool Springs location was friendly and welcoming and my Client Rep, Ian Conner, was VERY patient with all my questions and if he didn't have the answer right away, he always got back to me promptly. I happily recommend Nelson Mazda and ask for Ian Conner!

The dealership was awesome to work with, we only had to deal with one person from start to finish. Their sals staff worked on no commission, so they were not pushy on trying to make a sale, it really made the whole experience relaxing and enjoyable. I would highly recommend them.