Seven hours that’s how long it took for Kocourek service dept took to not fix the issue. A complete disservice to me as a customer. Service writer Lizz completely screwed up. A total lack of communication skills on her part. I will never ever return. I’m 67 years old and have taken my vehicles to dealers for years to get the best service and repairs. Never have I ever had a more incompetent service department drop the ball. It was not until entering the eighth hour that it was fixed.

Stopped in to buy an inexpensive used vehicle and Austin found several vehicles for us to try out--some from other Kocurek dealerships. Was very patient and knowledgeable and found us the right vehicle. Was even helpful when we thought we found a problem a week later

This dealer is very shady in how they treat their customers in the service center. They way overcharge for simple procedures like a 30 min job of changing spark plugs they charged $240 or a 5 min job of changing the cabin air filter they wanted to charge $50 dollars for. I know they have to get the parts and labor but it doesn’t add up. Not to mention having a flat rate for the 60,000 maintenance advertised. And for included services they still added money on for oil and “shop supplies”. Im sorry but the money they are charging is obscene. They advertise $330 dollars for the maintenance and then use an * to add money for the spark plugs and flushing the brake lines even though this is recommended by Subaru. All in I was out $828 after tax which is just ridiculous I will be looking for another place to get this service done in the future.

Great dealership and people. I trust Ryan for all my Subaru purchases. Can't beat the pricing and service!

Lots of promises by the sales person but lots of none action due to the manager. Had to go else where.

As described, unpushy sales people, great process, stress free experience. Jeff did an outstanding job