Typical dealerships xx. A gentleman William B reached out after my initial email. Wouldn't let me know a price without me coming into dealership. After sending 15 emails back and forth the salesman tells me they will do MSRP+tint+other add-ons +TTL. Would have saved so much time for both of us. When I called him out on his tactics, didn't like it and started saying you didn't give me enough info. I have given him everything but my SSN that was required to provide a quote, any quote. Not doing business with this establishment.

I have used the service department for ten or more years and the work done is excellent. They are very good at preventative maintenance.

They were helpful with an online purchase and delivery out of state. However when the vehicle arrived it had scratches and chips from the gas door all the way to the back passenger door handle that were not included in the pics that I requested of any imperfections.

Where is the zero review option? I was told - twice- an accessory was standard by a 2 year Volvo salesperson, and then had to pay for it, after buying car because I discovered it wasnt included with it.. Car delivered with damage on it- not inspected, obviously. Did get them to fix it, after having to decline a bottle of paint to fix my brand new Volvo paint chips, on my own. Complete hassle getting any service and after market services done- called 25 times- many with messages- and had to escalate to manager. The only thing they did quickly and aggressively, was to try to sell additional packages to you. Also, you can not buy a car from them without accepting a $290 up charge for putting your serial number on the driver side windshield- this was not in our online quote and did not help on insurance, as they suggest it will. So, detailed configuration and quote ignored.

My sales person was James Jackson whom I refer to as the "magic man" because he was able to get me into the vehicle I wanted when other dealerships could not. He worked hard on my behalf and even offered to pick me up from the airport because I was coming in from out of town. Both the online and in person experiences were very positive and I am a happy customer.

Bayway Volvo was exceptional in taking care of my daughters concerns when another dealership was quite the opposite. Staff and service was exceptional! Thank you, Bayway Volvo!