955 Plain Street
Marshfield, MA 02050
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Excellent service from salesman. Prompt attention and good customer service. Would recommend to others and friends.
Awful experience with service department . 67k truck brand new was bought from Marshfield. Paint started to bubble, shocks squeaking and something else grinding on the bottom. Originally brought it in 4 months prior to this post for warranty pictures etc. A month later I called to follow up and was informed it was a waiting game with dodge. 2 months later I called for another follow up to find out no warranty information was submitted. I spoke with service manager that said nothing could be done it was the old manager that didn’t take care of it and that I would have to drive the truck back down( hour and a half) at no time did they try to make the situation right by offering to travel to me to rectify the issue. It wasn’t until I emailed the dealership, looking to speak with the General manager to have this resolved. Shortly after the post the service manager called me and wanted to have things taking care of. The service manager was informed that I already gave him a shot to rectify this issue and I wasn’t satisfied with the answer and that I was looking to speak with the general manager. The general manager has yet to reach out and make this right. He was kind enough to respond to a negative review on the dealer site, trying to discredit my review, however could not reach out personally to get this situation fixed. I took it upon myself to reach out to the dodge manufacturer myself and explained the story. They were horrified at what they had learned. The lady immediately opened a warranty case for me and set me up with an appointment at 495 dodge in Lowell closer to my house. What an embarrassment quirk marshfield was treating a customer buying a 67k vehicle from them.
At first when I went to look at available cars to upgrade my current vehicle, I did not feel pressured by the sales staff as some dealerships will swarm you and force you to a decision.
I left Quirk Dodge after purchasing a new Dodge Ram 3500 Pick Up , I felt like the salesman did a wonderful job listening to my need's, meeting my goal's and getting me a really great price/deal on my new truck. I couldn't have felt happier driving my new truck home, feeling like I had got everything that I had expected and then some. Thank You Quirk Dodge.
We had been to two other dealerships and they tried to sell us cars we didn't want... At Quirk they listened and even though we went back and forth on the numbers a few times I feel like we got a great deal. When it comes time for our daughter to get her car we will definitely go back to Quirk. Don't waste your time with other dealerships you will only be disappointed go to Quirk. If you want an experience like we had go to Quirk!
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