Do NOT buy NEW or any car here. Hassan Maatouk and Carlos Batz sold a DAMAGED new car with a big dent at the bottom on the drivers door. We did not drive off the lot - no delivery, sale is not complete. Finance officer at the dealership called and emailed that they will refund the downpayment and cancel the contract - even said it would be a FRAUD for them not to. Two days later, Juan emailed that they will not cancel. Straight up a fraud. The sales manager Juan Davila and the general manager Brent Nogowski are unethical, rude and must have anger management issues. We called regarding canceling the contract, they hung on us and yelled at us multiple times when we were calling to resolve. Grown man yelling to a customer. AVOID AT ALL COST. Will SCAM you. Furious with their unprofessionalism and lack of ethics. Should NOT be trusted.

My experience at Cardinale for a tire rotation, cabin air filter, and wiper blades started positively with organized valet service and friendly staff. However, the quote of over $300 was shocking, especially since it only covered the front wiper blades. I had the same services, including the rear wiper blade, done at another Hyundai dealership for less than half the price. The significant cost difference makes it impossible for me to recommend Cardinale.

NEVER GO HERE FOR ANY REASON. Don't expect actual customer service; expect rude and unprofessional behavior and high-pressure sales to do unnecessary work. Upselling and Price Gouging at its Finest. Took my car in on a Tuesday for a recall on the engine. Made the appointment the week before. The service manager said they'd most likely REPLACE the engine since that's what happens with 80% of the recalls. Said he'd call me the next morning (Wed) to give me an update. Never called. I called him that afternoon, with no callback. Called again twice on Thursday, no callback. Called again Friday and got a woman who said she'd have him call me. Talked to him at 2:30 (finally) and he promised he'd call back in an hour and a half with an update. He finally called around 6 pm and was a rude jerk. When I brought up the fact that he hadn't called me back for 3 days, "you're not my only customer" were his actual words. He finally sent an "estimate" that evening for work to go along with the engine recall: - Belts & Hoses $936.10( Includes parts + labor) - Transmission Fluid $599.95 - Fuel Injector Service $299.95 - Throttle Body Service $199.95 One belt and half a dozen hoses are normal for most cars. Trans fluid and filter at Jiffy Lube is $150. Injectors and throttle body should come with the engine. Trans fluid does not live in the engine and none should be lost in the swap. So if you've recalled it and are replacing the xxxx engine, why am I now expected to shell out an additional $2K for things like hoses WHICH SHOULD BE PART OF IT? They don't want to put the parts back because it will "contaminate" the engine. This isn't surgery and I'm not an idiot. Yesterday I got a multipoint inspection report telling me I need front brake pads for $600 and rear for another $600. Typically for front brake pad replacement, you can expect to pay between $115 and $300 per axle (which includes both front wheels) for parts and labor. This is DOUBLE. Three mechanics have told me what xx this is and how they're trying to gouge me. I'm contacting the Better Business Bureau next and the Consumer Reporter in LA. I REPEAT: NEVER GO HERE FOR ANY REASON.

If you value good service, I would suggest the you find a different place to take your vehicle. My wife has diligently taken her car there for service ever since she has owned her vehicle and there have been some things that have been done in the past with them to raise an eye braw or two but this time really cuts the cake. Just recently she took her car in for service and she brought it to the service department attention that she was having issues with one of her brake light bulbs burning out. They had replaced the bulb on a previous occasion. This time she was informed that they were unable to get the rear light assembly off because one of the bolts was striped. Of course, this would be odd that they would not be able to get the assembly off because they are mechanics, or at least they are allegedly to be, and one would question why they would be unable to get the assembly off. However, she was informed that the reason why the bulb kept blowing out was because she needed a “complete” rear light assembly. My only question would have been if they were unable to take the assembly off because of the strip bolt how would they have gotten the assembly off if they were going to replace the entire assembly. Concern number one! She was also told that they would have to order the part and that she would have to get that part of the service done later because they did not have time on that day to do anything as it pertained to the bulb or the light assembly. Very seldom does she ever put anything inside her trunk and upon doing so just recently, she noticed that the “center” light assembly was broken and part of it was completely shattered. The entire assembly was out of the housing and it was hanging down into the trunk. She has owned the vehicle since 2012 and here in 2025 she has only driven roughly just over 62,000 miles. Obviously, that means that she does not drive her car very often. Nevertheless, when we contacted Cardinaleway regarding the matter it took them nearly a week to get back to us after we made several attempts to contact them. They had the audacity to send a text message to inform us that they were not willing to except responsibility for the damage that was done BY THEM. There is no way that the damage could have been done by anyone else because Cardinaleway is the only service department that had done work on her vehicle. I don't know if the damage was done intentionally or if it was accidental. But I would tend to believe that it was intentional because of the fact that in order to access the center light assembly you actually had to stick your hand up into the housing. With that being said, the lack of professionalism, if nothing else, by Cardinale way is highly unacceptable and we will never do business with them again.

If you value good service, I would suggest the you find a different place to take your vehicle. My wife has diligently taken her car there for service ever since she has owned her vehicle and there have been some things that have been done in the past with them to raise an eye braw or two but this time really cuts the cake. Just recently she took her car in for service and she brought it to the service department attention that she was having issues with one of her brake light bulbs burning out. They had replaced the bulb on a previous occasion. This time she was informed that they were unable to get the rear light assembly off because one of the bolts was striped. Of course, this would be odd that they would not be able to get the assembly off because they are mechanics, or at least they are allegedly to be, and one would question why they would be unable to get the assembly off. However, she was informed that the reason why the bulb kept blowing out was because she needed a “complete” rear light assembly. My only question would have been if they were unable to take the assembly off because of the strip bolt how would they have gotten the assembly off if they were going to replace the entire assembly. Concern number one! She was also told that they would have to order the part and that she would have to get that part of the service done later because they did not have time on that day to do anything as it pertained to the bulb or the light assembly. Very seldom does she ever put anything inside her trunk and upon doing so just recently, she noticed that the “center” light assembly was broken and part of it was completely shattered. The entire assembly was out of the housing and it was hanging down into the trunk. She has owned the vehicle since 2012 and here in 2025 she has only driven roughly just over 62,000 miles. Obviously, that means that she does not drive her car very often. Nevertheless, when we contacted Cardinaleway regarding the matter it took them nearly a week to get back to us after we made several attempts to contact them. They had the audacity to send a text message to inform us that they were not willing to except responsibility for the damage that was done BY THEM. There is no way that the damage could have been done by anyone else because Cardinaleway is the only service department that had done work on her vehicle. I don't know if the damage was done intentionally or if it was accidental. But I would tend to believe that it was intentional because of the fact that in order to access the center light assembly you actually had to stick your hand up into the housing. With that being said, the lack of professionalism, if nothing else, by Cardinale way is highly unacceptable and we will never do business with them again.

Overall unprofessional and subpar service. In the end got I the car I wanted but not without several headaches. I bought an Ioniq 5 from them last year. Lizette the sales rep was the first one I interacted with to schedule the test drive. She was the only friendly and welcoming worker I interacted with. When it came to the negotiations, Miguel Lopez sales manager stepped in. He was blunt and cut throat. He tried to low ball me on my trade in and got very emotionally defensive when I counteroffered. He then tried to upsell me on the price of the Ioniq 5. Of course he wouldn't give me the listing price they had it on their website. He added on unnecessary things like nitrogen, door edge guards, etc. In the end I basically got market price for Ioniq 5 but unfortunately below market for my trade in. After negotiations they had me wait an hour to meet with their finance department. Mind you it was only me and one other customer in the whole building. While I was waiting, I see their management gathered up talking it up and vaping, very unprofessional. Then met Eddie Garcia from the finance department. He increasingly kept proposing more add ons to the car during signing the documents. Even after I rejected the add ons, he would insist later on to included them. Everyone here is clearly focused solely on selling product first with rather than professionalism and service. Weeks later I had to call their finance department since they never fully paid off the existing loan from my trade in. Whenever they did pick the phone they would give me the excuse "management left early were unable to look into that". I then called multiple times with many voice mails and no response. It is as if their finance department purposely was trying to dodge me. I gave up and ended up getting late fee charge from my lender because of their negligence. You would think also the cars they sell would be clean and ready for sale but nope. The ioniq 5 I bought had dirt and sand in the interior and exterior everywhere. They did a rush job taking it to a local auto detail shop. But upon arriving home, I noticed a buff mark on the hood which is a big no for matte paint and the clear coat was damaged. Lastly they never gave me my spare key, but at this point I am done dealing with them. Overall so many red flags throughout this experience, if I wasn't in a rush I would have went with another dealer. Stay away from this dealer, horrible experience. Your better off being patient and shopping at multiple dealers.