Tell us about your experience with Toyota of Downtown Chicago.
Reason For Visit
Did you purchase or lease a vehicle from this dealership?
service Dept.
parts Dept.
sales Dept.
finance Dept.
management Dept.
How was your experience with the vehicle financing process? (Optional)
How would you rate the speed of your transaction? (Optional)
How would you rate the dealership's explanation of final vehicle pricing? (Optional)
If you traded in or sold a vehicle, how was that experience? (Optional)
How was the communication from the service department? (Optional)
How would you rate the service center's explanation of cost of service? (Optional)
How was the speed of service for your vehicle? (Optional)
How would you rate the quality of work performed? (Optional)
How was your vehicle home delivery from this dealership? (Optional)
Did you wait at the dealership during your service visit? (Optional)
How was your service pickup and delivery with this dealership? (Optional)
How important is the quality of the dealership's service center in the decision of where to purchase a car? (Optional)
By clicking "Submit Your Review" you expressly agree to DealerRater's Terms of Use and Community Guidelines and certify that you are not associated with a dealership.
I'm very close to the dealership so I can work home I like that but the work is good on my car so I trust there work
They have always been easy to work with and provide timely updates regarding the service or findings as well as when the service is completed.
The dealer rep I worked with was very friendly and competent. However, my biggest complaint is that the waiting area is ludicrously FREEZING - no excuse to have to sit somewhere that cold for possibly hours! I sat in this ice box for 2+ hours because the dealership no longer offered a courtesy ride home and back…
I brought my Toyota Prius in for a simple 65,000 checkup. It turned out the front bearings were leaking grease and so needed to be repacked. It couldn’t be done by the end of the lof the day and I had a critical need for the car the next morning . They gave me a loaner overnight and the master mechanic stayed til 8:00 PM to finish the job so I could have the car back first thing the next morning! I cannot imagine better service.
We purchased our car here and have had all service done here. The service staff is kind, patient and professional. They make sure you understand what needs to be done (or is being done) and are happy to answer your questions.
Always great service. Will come back here always. Prompt. Efficient. Affordable. Very happy with my car.
Log in with the credentials you used last time you wrote a review.
We'll send you an email to verify your review.
Don't worry, we won't share this with anyone.
Please be sure that both your review and the title of your review reflect this new recommendation.
Would you like to update your review title?
You can choose up to 10 employees. Please deselect an employee in order to choose someone else.