They are great! easy going. No hassle. Gave me what I wanted for my trade.

GREAT PLACE!! I WOULD RECOMMEND IT TO EVERYONE. SEND YOUR FRIENDS AND FAMILY. GREAT PLACE.

Jim Brinkman was a pleasure to work with. Friendly, professional, knowledgeable and transparent. I would recommend this dealership.

I needed to get my car in right away for service and they saw me the same day. Ed, the receptionist and the mechanic (sorry that I didn’t get their names) did a great job of making me a priority!

I was having issues with repairs that were previously done on my 2010 G37 convertible it's a beautiful vehicle I honestly wish I had taken it to Infiniti of Beachwood when I started having issues. The first day I went there for the first time everyone from the staff from the service department was absolutely amazing I did not purchase my G37 through the dealership but I needed to get some work done and get a diagnostic ..the receptionist Crystal that I talked to was absolutely wonderful her personality was amazing I wanted to leave a compliment which in turn the owner himself Jamie actually gave me a call back to thank me. I had spoken with the service supervisor Chris originally to set appointment .Got sick, so a couple of weeks had passed before I had brought my G37 there. I had never felt so appreciative and comfortable with dealing with a dealership and their service department.. they're very warm, very honest ,very friendly. I felt I was in good hands the second week the service manager was out sick and I tried calling all week and spoke to a couple of different receptions who were transferring me to voicemails and got no response back all week I finally decided to go get my car and I left a message for the owner not to renege my compliment for the team but just to State how different the service was the following week. I decided just to pick my vehicle up until I got in contact with the service manager when he gets back but then I encountered Gene he was absolutely amazing I can't believe how a customer's word and concerns are listened to and actually met ...he had talked with the owner Jamie and when I got there once again my heart felt a little light and I felt more trusting.. although Chris the service manager was not there he had a detailed list of everything that was wrong with my G37 what it would cost the hours and then what need to be fixed. I've never had anyone walk me through step by step of these facts and go that extra mile once again I am a big fan of Infiniti of Beachwood and the team that is in place to address the customers need and make sure that it was a comfortable experience ..I don't know what the future holds for my vehicle right now because I'm deciding whether or not I should put more work into it.. but between Chris and Gene I've never been so impressed with the way that I was handled and I want to thank the owner for having these great guys as a part of the Infiniti Team.. I seriously was overwhelmed with the motion and my eyes got a little watery because I've never had the level of trust and honesty and care that they put in to making sure that I understood what was going on with my vehicle, what I can do, and what I should not .. I appreciate them for going that extra mile!!! They're absolutely wonderful thank you guys!!!

Excellent work every time I go to the dealership.. My next purchase will definitely buy at the Beachwood location.