3411 NE Loop 286
Paris, TX 75460
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I traded my Maxima for a Chevy Tahoe, later discovered they gave me below what it was worth. I specifically asked the sales people if it was a rental car. They assured me it was not. I expressed numerous times I did not want a rental car. Numerous times they assured me it was not. My family and I moved to California due to family illnesses. Had to get the Tahoe cause my car was to small for the trip. After having the Tahoe for a little bit I discovered that some features were unable to be accessible it stated to contact my rental agency to have the features unlocked. Being confused, I contacted the dealership numerous times. They never replied. Then I dug through the glove box of the Tahoe and discovered the previous insurance stating that it was indeed a rental and all the information for that company. So I was completely misled into purchasing my Tahoe. On top of that I had 900.00 months payments after I put 20,000 down from my trade in. I started noticing issues with my Tahoe, tried contacting in regards to it again no answer. I lost my job so money got tight. Still was making payments but not full amount so they decided to come take my car a week later I start getting recall notices from the manufacturer. I thought well that's convenient. They sold my car at auction I didn't get anything saying what they sold it for. But I didn't get any money in return for my down payment or anything. So now I'm out about 25,000-30,000 dollars and have no vehicle. So nice when people steal from you.
This dealer is nott trust worthy, they do not stand by there workmanship or word. They did mechanic work for me and after getting it back the next week I'm driving g down the road and the fan came off and cut the belt and cause the truck to over heat and shut down. They had replaced the fan clutch, the studs was still intact but the nuts was gone so there for They didn't tighten the nuts down.i told them I wanted a new motor because the integrity of the motor had been compromised due to getting to hot. They refused to replace motor and said they woukd purchase a warranty policy on it "fraud" because it's pre existing they won't cover it. After signing the co tract for warranty they called and canceled the warranty. The truck has been back 2 times for same issue and they say there's nothing wrong with the truck even though I have video evidence of it malfunctioning. Do now I'm stuck with a problem they won't fix. I would stay as far away as possible from this place.
Have purchased two vehicles from Mathews. Everything about the buying experience is great but the service after the sale not so great.
Great service they repaired my wifes Nissan Maxima last week done it in a timely manner and good work. Thanks Mathews Nissian !
Aaron and Jake were awesome! They made sure my purchase went smoothly. They were eager to make sure everything went smoothly. You have a couple of young salesmen that are a valuable asset to your company.
I have dealed with the same salesman Rickey Richardson he is # 1. Always prompt very knowledgeable. Super friendly treat everyone with respect. Dress nice. And get the job done in a very reasonable time. I love Matthew Nissan.
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