We are very happy with Subaru's, this is our fourth Forester! We started buying Subaru's when this was the Matt Slap franchise and were always happy with the experience. With Ourisman there were differences: - They do not list contact information or even a roster for sales people on their website. We have a salesperson we really like doing business with (Laura Hart-Siano is awesome). I had to figure out how to contact her privately to know if she even was still selling Subarus at this location and only then was I able to establish a conversation with her. This took a significant amount of time on my part, that could have been avoided by the dealer. They had it set up so that not even the Matt Slap email address would forward to the new one. I also found that the managers did not care to negotiate and instead are trying to use a Carmax-like model. With this I felt my trade was undervalued when compared to online resources I used and Subaru's GAURANTEED trade in value from the My Subaru app. I was finally able to get to a place where I was comfortable but felt a bit under appreciated as the dealer was making a profit on both sides of my deal (Our trade in was listed on the website for about $9K more than we were given). We also found finance options were lacking and high. I knew going in that my credit union would have me at 3%...the best Ourisman could do was 6 and change. We have excellent credit...that's ridiculous. I financed at the 6 ish and then refinanced a week later with my credit union...again more work for me. I'm also not clear as to what our 'perks' are for buying a certified car there. A hard copy of that information along with the certified warranty would have been nice. Overall happy with the car, love the sales person, dealer was not special.

It took us a while but we were able to come to a satisfactory deal. Laura and Greg worked to get me the terms I wanted. Thank you guys

The service was great but didn’t let me know about battery drain soon enough

We've been going to Matt Slap for 30 somethin' years, ever since Zee was the manager. We have no intention of shopping elsewhere. "If it ain't broke don't fix it.

Crucito in parts big help in getting mirror parts. Had $80 LOF done today. Charge outrageous!. Told I needed rear brakes. They were done at 33k. Now at 44k !. The 33k job was not done with the OEM material pads, resulting in brown break dust on the rears. Big question on needing new rears after 11k. The rotors were turned at 33k. So I would need new rotors as well. Was told you have Sr or veterans discount. Never got it.

Easy to schedule appointment, quick service and prompt notice that the car was ready. The service tech noticed small items needing attention- wiper blades, tire rotation, but didn’t push on items that were not essential repairs. They washed the car, too!