18010 South Dixie Highway
Miami, FL 33157
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Great service! Very professional and extremely pleasant to work with. Highly recommended to purchase a new car. Explanations of purchase were clear, informative, and easy to understand
South Motors Mazda is very unprofessional!! As a first time car buyer South Motors Mazda left me with a horrible taste in my mouth. This past Memorial Day I went to the dealership with my father to look for a car. Our sales associate was Michelt Dominguez. After test driving two cars, I made my decision and picked out a 2013 Nissan Sentra that had only 16,000 miles and was being sold for $16k. Next was the financing, before we even agreed on a price Michelt wanted to check my credit and tried to convince me to sign a paper that would allow him to see my credit (he said the signature would be my word that I would buy the car if he went and spoke to his manager about dropping the price). After I told him no we began negotiating and after 30 mins we were able to agree on a price $14,500. Feeling comfortable with the price I allowed South Motors Mazda to check my credit score. That is when I had to deal with Mazda's finance manager Israel Alonso. After he ran my credit he found out my score was good. After that he excused his self and said that he was going to use their system to see if their lender would be willing to finance me. After 45 minutes Israel Alonso came back and told my father and I that the system was down and that he would call them the next morning and then call me so we could continue our business transaction. Giving him the benefit of the doubt that what he said was possible because it was a holiday and that they are an established business I said okay. The next day came and the morning passed and there was no call. I had to call South Motors Mazda in the morning just to find out that Israel and Michelt do not come in the morning they come in around 1. The person who I spoke with said that he would tell Israel so he could call me. I waited until 4'o clock and still no call. So I decided to call again this time I was told he was not there and that they would take a message for me. Being frustrated I decided to give it a day to see what would happen. Still no one called. It got so bad my mother had to get involved. When she called she spoke with a lady named Jayleen Reynaldo she too also told my mom that neither Israel Alonso or Michelt Dominguez was available. At the end it is Friday, May 29th, 2015 and I have still yet to hear from israel Alonso or Michelt Dominguez. After this experience I will never do business with South Motors Mazda again and I will tell everyone I know and work with how dishonest they are.
Great experience with Mazda salesman George at the dealership. He took the time to introduce me to the new Mazda 3 & 6 even though I was only researching and not looking to purchase yet. Professional, friendly, and knowledgeable.
Samuel Uribe makes the car buying experience simple and relaxed. I would completely reccomend this dealership to my friends and family. I will definitely be buying a car here soon.
The manager and salesman were incredibly hostile and blatantly lied to my face. They asked for a $500 deposit on an agreed upon price. They then increased the price by $2,000 and refused to refund the deposit. They constantly lied about different fees which "magically disappeared" when we tried to leave. The manager raised his voice at my family and even threatened that he would make sure we would never own the car we wanted. This is the WORST experience I have ever had. Everyone just tried to take advantage of you the entire time. AVOID at all costs. The experience was so terrible I am even contacting the Better Business Bureau.
When I called South Motors Mazda I spoke with a gentleman who was very helpful, informative, and possessed excellent customer service skills. He imparted such a friendly, genuine attitude that I decided to brave my first onsite visit there. I was very pleased with the whole experience and bought my car there. All of the staff members were knowledgeable, competent, and very pleasant. I am extremely satisfied with my car buying experience at South Motors Mazda!
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