Absolutely unacceptable experience. My 2021 Jeep Grand Cherokee has been in and out of this service department since July 2025. It was towed in with “Service Transmission” and “Service Stability Control” warnings and abnormal noise. The transmission and transfer case were replaced, and my vehicle was kept for an extended period — with no loaner provided. When I finally got it back, it was not even properly reassembled. I found loose brackets underneath the vehicle and had to return so they could correct their own work. I also made it clear that the vehicle still did not feel repaired. In October 2025, it went back again. Motor mounts and the front differential were replaced, along with paint work. Another long repair time. This time I was given a loaner — which created more problems than it solved. I was pulled over because the loaner had an expired registration sticker. Days later, that same loaner (Jeep Compass) was leaking oil in my garage. The replacement (Jeep Grand Cherokee 4xe) locked the keys inside on the first night. When I called for assistance, the manager was dismissive, blamed me, and told me to call a locksmith myself. I had no choice but to pay $400 out of pocket. I was promised reimbursement. It never happened. In January 2026, the vehicle was back yet again — this time for a blown third-gear clutch pack. The transmission had to be rebuilt after already being replaced. That is a major failure and raises serious concerns about the quality of the previous repair. Over the course of three major service visits, I experienced: • Repeated mechanical failures • Months without my vehicle • Improper reassembly • Unsafe and poorly maintained loaner vehicles • Broken reimbursement promises • Consistently poor communication I had to chase updates. Calls and emails went unanswered. There has been zero accountability. At this point, I have lost all confidence in this service department. I would strongly caution anyone considering bringing their vehicle here.

Marissa was amazing and the whole team! I highly recommend them! I have bought two jeeps from them and they are my favorite !!!

This experience of working with Franklin L has been nothing short of expectations. High praises to him and his TEAM. True meaning of the acronym Together Each( Everybody) Agrees to Move. Keep on moving.

My experience with Relmo Perez and Jason Mascia (GM) was top-notch from beginning to end. No high-pressure sales tactics, and no nonsense. Met with him on a Wednesday, and add my new vehicle on Thursday! When you are in the market for a Dodge Chrysler Jeep or Ram, go to Merrick Dodge and ask for Relmo Perez! You will not be disappointed!

Went in just to browse, left with a car on the same day! Quick and seamless process.

I had a quick car-buying experience. The staff was very friendly and also patient with my young children who were there with me.