I recently took my 23 Off RD 4 Runner in for my 30k mile service which was an Oil Change, Balance, Rotation along w paying to have my 4 Runner aligned. When they were finished service advisor spoke w me and said they had a hard time balancing my wheels because I have after market parts on my 4 Runner. I laughed and said (I have 31 on my 4 Runner) and sliders. He also explained because of this they couldn’t get my alignment 100%. I laughed at him and explained I’ve never had this issue in the past and had the same set up on my 21 Off Rd Tacoma I look at him and said what you’re telling me is your techs aren’t qualified to do their job? My 4 Runner wasn’t pulling prior to coming in, my tires were copper on the inside, now my 4 Runner pulls to one side, and my truck hops worse now then it did prior to having my tires balanced which they needed and I do every 5k miles. I explain to the service advisor he can blow smoke up someone else’s rear end and explain to him that I previously work (sold) for Toyota ( SET) South East Toyota region to be exact for 5.5 years. When I went to pay my bill the service advisor told me that this was my last free oil change so next time I’d have to pay. I had to explain to him that my service covers me for 45k miles, and thanked him. Perhaps I should have recognized the red flag when I received a text about what services had been performed and had to ask why my tires weren’t balanced. Mind you when I set my appointment I mentioned everything I wanted to have done when I came to the dealership. I was also surprised that I was being charged a (MISC. SHOP SUPPLIES FEE) which should have been discussed prior to coming in and she be discussed w every customer so there not hit w some hidden fees. Transparency is key when running a shop or a dealership. Customers don’t like hidden fees. Last but not least the lady who took my payment at the cashiers desk should be spoken to on how she speaks to customers, she’s one of the rudest people I’ve had to had my payment to. I paid for mediocre service at best and that’s putting it politely. I WAS BASICALLY RIPPED OFF for $267.00. If I could give you a ZERO STARS for the service and unprofessional personal that’s what I would have given your dealership.

Terrible experience today. Uncaring service department staff. Sold service plan they will not honor. I will not be returning to this dealership

Gabe lockridge is the best salesman I recommend him to anyone go see him if you need a car he will give you the best deal

Ask for Gabe Lockridge . He is an Amazing Saleman,that really knows his stuff. He is kind ,friendly, and very knowledgeable. He makes it easy ,when purchasing a new or pre owned vehicle. He will definitely find the lowest price available to fit your needs. He made us feel like family. It was truly a great experience and we love our new Toyota Cross. Thanks Gabe.

They offer a $20 discount online but then Patricia Blank charged me extra made up charges that were not on my original receipt. I just won't go back because they are not being honest.

Service people were great to work with and the financial services were very helpful when I brought my car.