About Arnell Auto Group
This dealership is a
DealerRater.com Certified Dealer and is committed to providing quality customer service.
As a Certified Dealer, Arnell Auto Group has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater.com Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconcilation period has ended.
This dealership is available to supply quotes for
new vehicle inquiries.
About Arnell Auto Group
We are conveniently located off of I-94 at Exit 22A.
We are here six days a week for all of your vehicle needs!
hrtangel
11/17/2009 10:05:08 PM
Overall Rating: 5
Reason for Visit: Service
I recommend this dealer: Yes
Employee(s) Dealt With: Mike Caldwell,
Chris Dill,
Ron Donohue
My Review of Arnell Auto Group:
Going into Arnell Auto Group for service is a great experience. The staff is friendly and informative. I refer Arnell Auto Group to everyone who even mentions looking for a vehicle. My sales person is informative and stays in contact with me advising new things to come.
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Response from: Arnell Auto Group
Added: 11/18/2009 2:33:43 PM
Thank you so much for referring us to your friends and family. Knowing that you're comfortable coming back for service and making it known through your kind words. That is a huge compliment to us!
We're happy to hear everyone is keeping in touch with you and giving you the most up to date information.
Samantha Eaton
Customer Relations Consultant
219-787-9200
shell2
11/15/2009 10:36:47 AM
Overall Rating: 5
Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Albert Forgus,
Greg Moran
My Review of Arnell Auto Group:
Our car needed to be replaced and the used car I found at Arnell was actually cleaner than I expected, the sales staff was overly friendly both times I went in (they must really be nice or trained well, I think the first choice) I would have to say it was nice to buy a car from them.
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Response from: Arnell Auto Group
Added: 11/17/2009 2:01:02 PM
Thank you for your kind words. We always make sure our vehicles are in the cleanest of conditions so customer are ready to take them home. We're very happy to read that you were treated properly. We hope you continue to visit us and keep up a great relationship!
Samantha Eaton
Customer Relations Consultant
219-787-5484
BleedCubbieBlue13
11/9/2009 2:10:50 PM
Overall Rating: 5
Reason for Visit: Service
I recommend this dealer: Yes
Employee(s) Dealt With: Mike Duncan
My Review of Arnell Auto Group:
I was unhappy with the last place I had been going, so I decided to find somewhere else. I found Arnell and decided to go there for service on my car and it was the best dealership experience that I've ever had! Mike in service was so helpful and great to work with that I will be returning there for my next service needs and even when it's time to buy a new car. They do great work in a timely manner, the price is right, and I would recommend Arnell to everyone!
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Response from: Arnell Auto Group
Added: 11/9/2009 2:45:26 PM
Thank you so much for the positive feed back! It's always great to read kind words about our service department. They work very hard to make your experience a pleasant one. We hope to see you in the future for service and when it's time to purchase new. I will pass on the great words to Mike.
Thank you again!
Samantha Eaton
Customer Relations Consultant
219-787-9200
VFoster
11/9/2009 10:16:07 AM
Overall Rating: 5
Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Stan Krysa
My Review of Arnell Auto Group:
I have purchased several cars from this dealership and specifically Mr.Krysa. I have explained to Stan what I was in the market for and he has always come up with a perfect fit. He is very knowledgeable about all the aspects of auto purchase. When I need another car I will not hesitate to give Mr. Krysa a call. Always a pleasure to do business with Stan.
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Response from: Arnell Auto Group
Added: 11/9/2009 2:41:30 PM
It's so great to see such kind words about Stan. We try to work one on one with customers to make sure we find them the perfect fit! I'm sure Stan will be equally as happy to read this. Thank you once again!
Samantha Eaton
Customer Relations Consultant
219-787-9200
car happy
11/3/2009 12:29:44 PM
Overall Rating: 5
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Ryan Smith
My Review of Arnell Auto Group:
My visit to Arnell Motors was very comfortable and I was made to feel like family. Ryan set my mind at ease with my first car purchase EVER! He helped me find the perfect car for the perfect price. I will definetly be returing my business to Ryan and the dealership he works for...Thanks for all your help Car Gods :)
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Response from: Arnell Auto Group
Added: 11/3/2009 2:25:48 PM
We're so happy to hear that Ryan put you at ease when purchasing your first vehicle. We know it is a very big deal and know it can be exciting yet stressful. We hope to always make you feel at home and comfortable with your vehicle selection and with any questions you may have. We hope to see you back in the future for any vehicle needs!
Samantha Eaton
Customer Relations Consultant
219-787-9200
JG_ONE
10/30/2009 10:51:57 AM
Overall Rating: 4.8
Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Dan Edwards
My Review of Arnell Auto Group:
Bought a 2008 Dodge Charger from Dan Edwards. He was great. Negotiated a fair price and arrainged for us to get a replacement hub cap for one that was damaged on the car. It didn't have floor mats at the time of sale so he got those for us also. I walked out of two other dealerships prior to going to Arnell because they wouldn't negotiate a fair price and had bad attitudes.
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Response from: Arnell Auto Group
Added: 10/30/2009 12:31:50 PM
Great! I'm so happy to hear that you were comfortable here at Arnell and Dan was able to assist you with your vehicle purchase. If you have any further questions or service needs, please do not hesitate to give us a call!
Samantha Eaton
Customer Relations Consultant
219-787-9200
Wanda Gilbert
10/28/2009 11:11:20 PM
Overall Rating: 5
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Don Furcsik, Rob Henderson, Larry Regal
My Review of Arnell Auto Group:
This is the third vehicle that we purchased from Arnell! We couldn't be happier with our purchase or the purchase process. Don Furcsik was great. His no pressure approach to business was refreshing. He was happy to please us. A truly pleasant person with a big genuine smile. Rob Henderson also was a pleasure to speak with and helped in our process. Larry Regal was equally amazing. He also left no stone unturned to help us. These men are a great team and we are happy to have done business with them.
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Response from: Arnell Auto Group
Added: 10/29/2009 10:35:29 AM
Thank you so much for returning to Arnell to purchase your third vehicle! We like to think of ourselves as a family and it is safe to say that we welcome you into ours! We take pride in each of our salesman, managers and everyone in between knowing that each of them are here to help you! We look forward to your countinued loyalty and can't wait to see you again! Again thanks for your kind words!
Samantha Eaton
Customer Relations Consultant
219-787-9200
amandarossi
10/28/2009 7:29:41 PM
Overall Rating: 5
Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Ryan Smith
My Review of Arnell Auto Group:
Ryan Smith was extremely helpful, kind, and knowledgeable. I would recommend this dealership to anyone interested in purchasing a vehicle, and I will definately be back in the future. I would recommend Ryan Smith as a salesman to friends and family, and I appreciate the prompt and efficient service I received at Arnell. The car I purchased was decently priced, and I am very happy with it.
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Response from: Arnell Auto Group
Added: 10/29/2009 10:29:54 AM
Thank you so much for the kind words! We take pride in each of our salesmen and make sure that each of them are skilled in the cars they are working with. We look forward to seeing you in the future and promise that you will be jsut as happy each time! Again thanks and we will see you soon!
Eldon02
10/27/2009 8:21:45 PM
Overall Rating: 5
Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Ryan Smith
My Review of Arnell Auto Group:
The overall experience of Arnell was great. Ryan really helped me out to get the best deal, and the car was very clean when I got it also. Everyone there was very friendly and helped me out with anything i needed. I would go back to Arnell for future purchases and i will also suggest it to my friends.
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Response from: Arnell Auto Group
Added: 11/9/2009 10:10:48 AM
We're glad to hear that Ryan was such a great help to you! We're take pride in working with our customers to find them the best price. I'm happy to hear you'll let your friends know about us and we hope to see you again here at Arnell!
Samantha Eaton
Customer Relations Consultant
219-787-9200
impala0808
10/24/2009 11:14:04 AM
Overall Rating: 5
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Larry Bishop and Jennifer Sauri
My Review of Arnell Auto Group:
It was a pleasure dealing with Larry and Jennifer on the purchase of a new Impala. Larry was very accomodating to all of my requests and very upfront with the deal structure. This Impala is an older '09 (born 8/08) and needed attention in 4 areas to make it like new. All 4 were taken care of to my expectations. I live in IL 100 miles from Arnell. The specific Impala color/model/feature configuration they had in stock coupled with the best price attracted me to their dealership. Their friendly and honest style and responsive service will bring me back.
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Response from: Arnell Auto Group
Added: 10/29/2009 10:15:40 AM
Thank you so much for your kind words! Our Customer Service is on of the things we take pride in! With Customers as great as you it makes it easy to do our jobs! Thanks so much and we can't wait to see you again!
Samantha Eaton
Customer Realations Consultant
219-787-9200