About Arnell Auto Group
This dealership is a
DealerRater.com Certified Dealer and is committed to providing quality customer service.
As a Certified Dealer, Arnell Auto Group has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater.com Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconcilation period has ended.
This dealership is available to supply quotes for
new vehicle inquiries.
About Arnell Auto Group
We are conveniently located off of I-94 at Exit 22A.
We are here six days a week for all of your vehicle needs!
car happy
11/3/2009 12:29:44 PM
Overall Rating: 5
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Ryan Smith
My Review of Arnell Auto Group:
My visit to Arnell Motors was very comfortable and I was made to feel like family. Ryan set my mind at ease with my first car purchase EVER! He helped me find the perfect car for the perfect price. I will definetly be returing my business to Ryan and the dealership he works for...Thanks for all your help Car Gods :)
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Response from: Arnell Auto Group
Added: 11/3/2009 2:25:48 PM
We're so happy to hear that Ryan put you at ease when purchasing your first vehicle. We know it is a very big deal and know it can be exciting yet stressful. We hope to always make you feel at home and comfortable with your vehicle selection and with any questions you may have. We hope to see you back in the future for any vehicle needs!
Samantha Eaton
Customer Relations Consultant
219-787-9200
JG_ONE
10/30/2009 10:51:57 AM
Overall Rating: 4.8
Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Dan Edwards
My Review of Arnell Auto Group:
Bought a 2008 Dodge Charger from Dan Edwards. He was great. Negotiated a fair price and arrainged for us to get a replacement hub cap for one that was damaged on the car. It didn't have floor mats at the time of sale so he got those for us also. I walked out of two other dealerships prior to going to Arnell because they wouldn't negotiate a fair price and had bad attitudes.
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Response from: Arnell Auto Group
Added: 10/30/2009 12:31:50 PM
Great! I'm so happy to hear that you were comfortable here at Arnell and Dan was able to assist you with your vehicle purchase. If you have any further questions or service needs, please do not hesitate to give us a call!
Samantha Eaton
Customer Relations Consultant
219-787-9200
Wanda Gilbert
10/28/2009 11:11:20 PM
Overall Rating: 5
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Don Furcsik, Rob Henderson, Larry Regal
My Review of Arnell Auto Group:
This is the third vehicle that we purchased from Arnell! We couldn't be happier with our purchase or the purchase process. Don Furcsik was great. His no pressure approach to business was refreshing. He was happy to please us. A truly pleasant person with a big genuine smile. Rob Henderson also was a pleasure to speak with and helped in our process. Larry Regal was equally amazing. He also left no stone unturned to help us. These men are a great team and we are happy to have done business with them.
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Response from: Arnell Auto Group
Added: 10/29/2009 10:35:29 AM
Thank you so much for returning to Arnell to purchase your third vehicle! We like to think of ourselves as a family and it is safe to say that we welcome you into ours! We take pride in each of our salesman, managers and everyone in between knowing that each of them are here to help you! We look forward to your countinued loyalty and can't wait to see you again! Again thanks for your kind words!
Samantha Eaton
Customer Relations Consultant
219-787-9200
amandarossi
10/28/2009 7:29:41 PM
Overall Rating: 5
Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Ryan Smith
My Review of Arnell Auto Group:
Ryan Smith was extremely helpful, kind, and knowledgeable. I would recommend this dealership to anyone interested in purchasing a vehicle, and I will definately be back in the future. I would recommend Ryan Smith as a salesman to friends and family, and I appreciate the prompt and efficient service I received at Arnell. The car I purchased was decently priced, and I am very happy with it.
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Response from: Arnell Auto Group
Added: 10/29/2009 10:29:54 AM
Thank you so much for the kind words! We take pride in each of our salesmen and make sure that each of them are skilled in the cars they are working with. We look forward to seeing you in the future and promise that you will be jsut as happy each time! Again thanks and we will see you soon!
impala0808
10/24/2009 11:14:04 AM
Overall Rating: 5
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Larry Bishop and Jennifer Sauri
My Review of Arnell Auto Group:
It was a pleasure dealing with Larry and Jennifer on the purchase of a new Impala. Larry was very accomodating to all of my requests and very upfront with the deal structure. This Impala is an older '09 (born 8/08) and needed attention in 4 areas to make it like new. All 4 were taken care of to my expectations. I live in IL 100 miles from Arnell. The specific Impala color/model/feature configuration they had in stock coupled with the best price attracted me to their dealership. Their friendly and honest style and responsive service will bring me back.
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Response from: Arnell Auto Group
Added: 10/29/2009 10:15:40 AM
Thank you so much for your kind words! Our Customer Service is on of the things we take pride in! With Customers as great as you it makes it easy to do our jobs! Thanks so much and we can't wait to see you again!
Samantha Eaton
Customer Realations Consultant
219-787-9200
gardner_rich
10/15/2009 5:20:06 PM
Overall Rating: 4.8
Reason for Visit: Service
I recommend this dealer: Yes
Employee(s) Dealt With: Ron Donohue,
Tom Seely
My Review of Arnell Auto Group:
I travel more than 1,200 miles a week, so am in the service department once a month. They do a fantastic job trying to give me the best experiance every time I am there. They work with you in every way. Thus, we have purchased our last 5 autos from them and will continue to do so in the furture.
I just want to tell the Arnell Team keep up the good work!
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Response from: Arnell Auto Group
Added: 10/15/2009 6:57:46 PM
We appreciate these generous words! We're proud that you trust us with your vehicle purchase and service. We hope that we continue to give the best personal attention that you as a loyal customer deserve! Thank you again!
Samantha Eaton
Customer Relations Consultant
219-787-9200
stanthechevyman
10/12/2009 8:13:22 PM
Overall Rating: 4.8
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Mike Miskus
My Review of Arnell Auto Group:
I came to Arnell while searching for a new vehicle during the clunkers for cash program. At this time I was also looking at the Nissan Versa, which I might add was my first choice in vehicles. Why did I purchase the 2009 Chevy Aveo which was my second choice you might ask. It was the treatment I received from the dealership, and primarily from Mike Miskus. I told Mike exactly what I was trying to accomplish in my new purchased and he delivered.And this can do attitude that exist that day continues each time I have contact with this dealership. Recently I forgot my cell phone at the dealership late one evening and was amazed at the effort to locate my phone and secure it for me till it could be picked up the next day.The bottom line is the customer is number 1 at this dealership and GM should be proud to have the company represented by Arnell and the folks that represent Arnell as well. I will return to Arnell when my next purchase happens, you can count on it.
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Response from: Arnell Auto Group
Added: 10/13/2009 12:21:48 PM
We're incredibly proud to have this review about Arnell. This is exactly what we strive for on a daily basis. We are extremely happy to hear that Mike met your every need in looking for a vehicle. We hope you know that Mike and anyone else for that matter is here to help you with any future needs. Thank you again though for your positive words!
Samantha Eaton
Customer Relations Consultant
219-787-9200
durango
10/12/2009 3:45:14 PM
Overall Rating: 5
Reason for Visit: Service
I recommend this dealer: Yes
Employee(s) Dealt With: Dale Brown,
Mike Duncan,
Mike Miskus
My Review of Arnell Auto Group:
Arnell is the best dealership I have ever dealt with which is something to say since I am 68 years of age. Mike Miskus has sold my wife nd I two new vehicles, plus my sister and brother-in-law recently bought a new truck from Mike at my reccomendation. He is an excellent GM rep. and very polite and friendly. Service managers Mike and Dale are also very polite and friendly. Service has been excellent.
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Response from: Arnell Auto Group
Added: 10/12/2009 4:13:21 PM
Thank you for the grand words about our dealership! We're pleased that you and your family trust us with your new vehicle needs. Quality customer service is what we like to provide to each person who steps into our dealership. We hope you and your family continue to service your vehicles here and come to us when you're in need of another vehicle. I will pass on all your thoughtful words to Mike, Mike and Dale.
Samantha Eaton
Customer Relations Consultant
219-787-9200
niksmith84
10/7/2009 2:52:14 PM
Overall Rating: 4.8
Reason for Visit: Service
I recommend this dealer: Yes
Employee(s) Dealt With: Mike Miskus
My Review of Arnell Auto Group:
Although I live in the Chicagoland area, the 30 minutes of traveling is well worth the service. This dealership was and probably still is the only dealership who had my particular vehicle in stock and ready for immediate purchase. That was a big plus considering the alternative was a pre-order that could take up to 8 weeks. Working with Mike made the experience delightful. Mike goes out of his way to provide excellent customer service even if I'm just there for a service appointment. I would definitely purchase from this dealership again in the future.
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Response from: Arnell Auto Group
Added: 10/7/2009 3:37:28 PM
I'd like to thank you for the kind words about Mike and our Service Department. We do work with a lot of people from the Chicago-land area and hope to always make it worth their drive. We hope to see you in the future for either service or if you need a new vehicle! I will pass this on to Mike also.
Once again, Thank you.
Samantha Eaton
Customer Relations Consultant
219-787-9200
crab50
10/5/2009 2:56:56 PM
Overall Rating: 4.8
Reason for Visit: Service
I recommend this dealer: Yes
Employee(s) Dealt With: Larry Bishop
My Review of Arnell Auto Group:
I have been taking with Larry for sometime. When I owned my corvette. He helped me with some options on what to do with it when the lease ran out. He was straight forward and gave me no BS. Since them I bought a used car and new truck from Larry.
He helped me out with the used car even though he doesn't deal on that side. And you know I actualy had a good time. He has called me many time to see how things are going. My next car I will give Larry a call again. Service guys not to bad either.
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Response from: Arnell Auto Group
Added: 10/6/2009 1:45:30 PM
I'm pleased to hear that you had a good time with Larry and have built what seems to be a strong relationship. We try to keep close contact with our customers after their purchase to make sure everything is going well. I'm sure you and Larry will continue to keep each other updated. I'm glad to know that you will continue working with us and we look forward to working with you!
Samantha Eaton
Customer Relations Consultant
219-787-9200