Axis Chevrolet

I want to share my experience because I don’t want anyone else to go through what I went through. I was born in Panama, and English is not my first language. I do not speak, read, or write English very we else to go through what I went through. I was born in Panama, and English is not my first language. I do not speak, read, or write English very well. Because of that, I had difficulty understanding the car contract. The salesperson made me feel comfortable and made me feel like I could trust them. They offered me coffee and donuts and treated me kindly. I was persuaded to sign contracts that I did not fully understand. I trusted them, but I did not really understand what I was agreeing to. About two months later, I discovered that I was responsible for approximately $57,000 in debt. I was shocked and confused. I kept asking myself, “How did this happen?” I may have difficulty understanding English, but I am not dumb. I believe my lack of understanding was taken advantage of. I have heard other people raise concerns about Spanish-speaking and other customers who have difficulty speaking, reading, or understanding English being taken advantage of. I cannot say whether those claims are true, but my experience made me very concerned. This situation caused me tremendous stress. I became overwhelmed and went to a mental health doctor to explain what I was going through because I was having difficulty functioning normally. I am sharing my story to warn others: If you do not understand a contract, do not sign it. Bring someone you trust who can translate and explain everything before you sign. I am looking for answers and accountability, and I hope sharing my experience can help protect someone else. More

I had a very disappointing experience purchasing my vehicle from this dealership, primarily due to my salesperson, Larry, and how management handled my concerns. The buying process was frustrating f vehicle from this dealership, primarily due to my salesperson, Larry, and how management handled my concerns. The buying process was frustrating from the start. After agreeing on what I was told was the final price, Larry repeatedly attempted to change the numbers, making the transaction far more difficult than it needed to be. What happened after the sale was even more concerning. When the dealership installed my permanent license plate, it flew off within just a couple of hours while I was driving, creating a serious safety hazard for other drivers. After inspecting the bumper, I discovered multiple stripped and previously drilled holes where the plate had been mounted instead of using a proper mounting location or bracket. I immediately brought this to the dealership's attention, but instead of taking responsibility and addressing a legitimate safety issue, I was met with disappointing customer service from both Larry and the management team. I expected accountability and a solution, but instead I was left feeling dismissed and forced to file a formal complaint. The one bright spot in this experience was Harry from the service shop. He was the only person who was genuinely helpful, professional, and willing to listen. I appreciate the time and respect he showed me, even though the rest of the experience fell far below what I expected. I understand that I purchased a pre-owned vehicle sold "as-is," but that does not excuse negligent workmanship or unsafe repairs performed after the sale. Customers deserve honesty, quality work, and a dealership that stands behind its service. Unfortunately, my experience was the complete opposite. Aside from Harry's professionalism, I left feeling disappointed and dissatisfied with how Larry, management, and the dealership handled this situation. I cannot recommend this dealership based on my experience. More

PRICES ARE WRONG DO NOT BELEIVE LIST PRICE AT ALL I came to look at a Pilot that was advertised for 16k and was confirmed to be that price. I ended up driving a long time and once i got there the sergio tea to look at a Pilot that was advertised for 16k and was confirmed to be that price. I ended up driving a long time and once i got there the sergio team leader was very rude when i started questioning the bogus fees that that inflated the price to 24K. I would never shop here and i hope no one does. More

I came here to purchase a 2020 BMW 228xi Gran Coupe as a gift for my sister and had an absolute horrible experience. The are very disrespectful and don't mind insulting you in front of other customers. I ca gift for my sister and had an absolute horrible experience. The are very disrespectful and don't mind insulting you in front of other customers. I came in with a trade in it was a 2014 Chrysler Town & Country with 117,051 miles and was in pristine mechanical shape. The only issue with the car was cosmetics which was a small rust patch on the rear quarter panel. Other than that the car did not need anything. Roy Bagdat and the GM Harout had the audacity to call the car "Junk" and not "Road Worthy" and only worth $500 dollars. I should've got up and left when they disrespected me with that offer and insulted my mom and I. Then Roy proceeded to tell me that he will give me more money for my car if I stay and offered to give me $3,000 for my trade in. Obviously no one will switch up like that without a catch and I did notice it because I'm not an idiot and saw that since they gave me more for my trade in, they snuck in a $5,000 warranty and $1000 Gap insurance. When I confronted Harout about it, instead of being professional about it he told me nothing is free in life. Again I should of left right there. We ended up negotiating a some-what fare price for my trade in and I ended up leaving with the BMW. Roy and Harout kept emphasizing that they only sell "good" cars and that the BMW does not need anything. After owning the car, I would find new surprises everyday that make the car un-drivable. The first being that it had warped rotors all around meaning I need new brakes. The second was that the tires are bald all-around. And the third being that the engine mount is collapsed and is visibly leaking. I tried contacting the dealership to ask them on how did a car like this pass their quality inspection and how could they have the heart to sell a car that is in need of many safety repairs. I wish I could go back in time and not step foot in this dealership because of the constant disrespect and the run around they gave me. I made a complaint to Chevy of North America. They had the nerve to ask me if I would pay $3,000 dollars for my trade in that needed nothing when they sold me a car worth $20,000 and needs $4,000 dollars worth of repairs. If you see this please go somewhere else!!! More

Trash dealership. Truly a waste of time. I purchased a 2017 BMW here for my 17-year-old son, hoping it would be a reliable car. The vehicle immediately failed inspe Truly a waste of time. I purchased a 2017 BMW here for my 17-year-old son, hoping it would be a reliable car. The vehicle immediately failed inspection because the check engine light was on. When I brought it back to the dealership, we sat there for six hours only to be told by the Service Manager that they don’t even service BMWs and that I should take it to BMW for repairs. They said they would “work with me on price” after the repairs were done. BMW diagnosed $10,000 worth of repairs. When I called Larry, the salesman at Axis who sold us the car, he suddenly said there was nothing they could do. Yet moments later he confidently told me to pick any car on the lot and they would “make it right” because they had fired their entire service team. Here’s their version of “making it right”: They offered to pay the $8K remaining on my loan (after I had already paid $12K down) and then expected me to take out another $20K loan for a different car. Absolutely ridiculous. I declined. Then Larry changed the offer and said they would give me $12K, but I would still need to take out a new $20K loan. Make that make sense. In the end, I kept the BMW and spent $3,500 in immediate repairs just to get it running properly. The real lesson here: never buy a used car that isn’t certified. Larry wasted hours of our time, and management watched us sit there all day. The manager finally approached us right before we left and seemed offended that my husband didn’t want to shake his hand. Frankly, we were the ones who were insulted. If you want the stereotypical used car salesman experience, this is the place. More

🚨 SCAMMERS • CROOKS • LIARS • BAIT & SWITCH DEALERSHIP 🚨 ⭐️⭐️⭐️⭐️⭐️ (Yes, 5 stars — because this level of deception deserves special recognition) We went to AXIS CHEVROLET in Jersey City, NJ to purchas 🚨 ⭐️⭐️⭐️⭐️⭐️ (Yes, 5 stars — because this level of deception deserves special recognition) We went to AXIS CHEVROLET in Jersey City, NJ to purchase a specific Mercedes-Benz GLS 450. From day one, this dealership showed exactly how crooked and dishonest they are. Our first visit was with a salesman named Tony, who was polite and professional. We were told no test drive allowed until numbers were agreed on. The vehicle’s windshield sticker showed $38,999, while they listed everywhere and claimed an MSRP of $24,999. After negotiating numbers, we asked for OTD. After piling on junk fees and add-ons we never asked for, they came back with an (OTD) out-the-door price around $36,000+. We clearly stated we wanted $28,200 OTD and would finance through them. GM Harun/Arun refused to move below $28,971.68, so we walked. Tony followed up the next day. We stayed firm. A week later (02/07/2026), we contacted Tony again and agreed to meet in the middle at $28,500, come in, test drive, and close the deal. Tony told us he informed GM Harun/Arun and that they were expecting us as he is out on delivery of vehicle. That’s when the circus started. We walked in, were handed off to another salesman (Larry), and immediately told the price was now $30,500 / $30,971, followed by the classic line: “You should’ve taken it last time.” When we mentioned Tony, this salesman looked us in the face and lied, saying Tony was FIRED. We had spoken to Tony 30 minutes earlier. As we got up to leave, GM Harun/Arun came out, stopped us, and admitted Tony was NOT fired and was simply out on a delivery. So yes — their own staff will lie and defame coworkers without hesitation. Harun/Arun then agreed to $28,500, told us to test drive the car, and said if we like it, we’d do paperwork and be done. During the test drive, the salesman again claimed Tony was fired and manager lied— another blatant lie. After the test drive, they: • Took all our personal and financial information • Filled credit details • Shook our hands • Said “Congratulations” Minutes later, surprise surprise. Arun/Harun walks out of his office shaking his hands and head and says: “I just spoke to the owner, and he put money into the car. He won’t sell below $31,500.” So let’s be clear: • Numbers were agreed • Deal was “approved” • Personal info was collected • Hands were shaken • THEN the price magically went up $3,000 This is classic bait-and-switch, unprofessional, and borderline fraudulent behavior. A GM (If he is legit one) who “doesn’t check with the owner” before approving deals? Please. This wasn’t confusion — it was intentional manipulation. ⚠️ WARNING TO EVERYONE ⚠️ This dealership will: • Waste your time • Lie to your face • Change numbers at the last second • Collect your personal information under false pretenses I strongly recommend NEVER doing business with AXIS CHEVROLET, JERSEY CITY. If you value your time, your credit, and your sanity — stay far away. You’ve been warned. More

Absolute best guys! Told him I wanted a nice car, and from application to driving off the lot it was smooth and actually fun. I'm in love!! Thank you!! Told him I wanted a nice car, and from application to driving off the lot it was smooth and actually fun. I'm in love!! Thank you!! More

Peter is a lifesaver! He got me into the perfect car with zero stress. He handled EVERYTHING, I showed and signed. Easiest car-buying ever. Thank you!!! He got me into the perfect car with zero stress. He handled EVERYTHING, I showed and signed. Easiest car-buying ever. Thank you!!! More

I was nervous walking in, but Samantha made it the smoothest thing ever. Listened, answered everything, no rush, no pressure, got us into an awesome car we love. Dealership’s got everything, and Saman smoothest thing ever. Listened, answered everything, no rush, no pressure, got us into an awesome car we love. Dealership’s got everything, and Samantha’s the lady to see. Coming back for sure! More

My experience was OUTSTANDING! !! The staff went over backwards to get me into a vehicle was very informative about the process and was willing to help in any way they could. Great !! The staff went over backwards to get me into a vehicle was very informative about the process and was willing to help in any way they could. Great salesmen and would recommend going to see them for your next new vehicle. Thanks for making it a great experience! More