Car was recalled for airbag that can kill you - Service told us not to worry only happens in high humidity areas - Had to insist on loaner - When I asked If they knew it had killed people out loud they changed their tune - When I got car back 2 months later brakes were rusted and sticking - They refused to fix it - Asked about trade in they offered us next to nothing for our 1 owner low mileage CRV that we paid 26 grand for - Will never buy from them again -
Berlin city is where I'll be purchasing all my future vehicles! Excellent customer service, Tom Doyon took great care of every need I had. I would highly recommend someone else to purchase from this dealership and him as well! I purchased a 2017 Toyota RAV4 and am highly impressed. Thank you guys so much!
We bought a highlander to replace the Subaru that was not as good as we hoped so we looked on line and called Tom Doyon and he took care of everything. The Best part was we never went over, the trade in was done over the phone; a fair price and my car was delivered to my office at lunch, it was such a great experience that we decided the replace our Colorado with a new Tundra amazing service and Tom personally delivered our new truck to our home! Best experience ever!
I found the car I wanted on their website listed for a good price. I submitted a request to the dealer for more information. They called me the next day and I explained which vehicle I wanted. They told me that the price was a "mistake" and then tried to sell the same vehicle (same VIN) for 4,000 more than their advertised price. The only reason I am giving it two stars is because they were polite throughout the process, but the fact that they blatantly were deceitful is appalling. The vehicle is still listed on their website and I still have not been able to purchase it for their advertised price.
_ Charged for a new battery that was never installed. Didn't discover this until many weeks later when battery failed. Was informed by a different Honda dealership that car battery was several years old.
_ Unable to fix a brake problem. Took car to different Honda dealership who fixed the problem in accordance with a fix described in a Service Bulletin issued over a year prior to my brake problem.
I chose to use Berlin city auto group for a repair on my 2014 Chrysler town and country because the local dealer that I purchased a vehicle from could not get me in for a week and the previous transmission repair which failed seem to be more of a hassle for them to complete and the customer service was subpar at my local dealer not only on the previous repair but the purchase of my vehicle Berlin city auto group will have my business for now on their service was better than expected and honest I would especially like to thank Marlena the service writer for keeping me up-to-date on repairs and the offer of a rental car thank you very much Berlin city
I have never purchased a vehicle feeling 100% satisfied until now. Tom Doyan should give seminars on how to satisfy customers and make sales! All of my questions and concerns were addressed with such courtesy, competence, and honesty that I felt that I was more important than the sale. Tom made sure that the vehicle that I purchased was the one that met my needs and WANTS. I have already recommended both Tom and this dealership to my friends and family!
I had a fantastic experience with this dealership and working with Tom Doyon. He was easy to work with, efficient, and within 48 hours, had a car delivered to my home. I would do business with the dealership again, and highly recommend Tom to others.