Read Reviews Berlin City Auto Group

Berlin City Auto Group

Berlin City Auto Group

Rte. 16 Main Street
Gorham, New Hampshire 03581

(877) 206-5180

Berlin City Auto Group
Manufacturers: Chrysler, Ford, Honda, Kia, Nissan, Ram, Lincoln, Jeep, Dodge

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  • Customer Service:

    4.9

  • Quality of Work:

    4.7

  • Friendliness:

    4.9

  • Overall Experience:

    4.8

  • Pricing:

    4.6

24-Month Rating

based on 16 reviews

4.8

4.8 out of 5

33 lifetime reviews

Berlin City Auto Group

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chaywood
3/18/2013 9:28:32 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Joe Sabins

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of Berlin City Auto Group:

I contacted Berlin City via internet, received a prompt response and follow up requests were dealt with in a timely manner. I came to the dealership, met with Joe Sabins, went for a test ride, made my decision, was given a fair price for my trade, and out the door in less than 3 hours! I am the proud owner of a 2013 Toyota Tacoma 4x4 Access Cab. Thank you! Colette Haywood, Littleton, NH

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**jms1949
10/26/2012 8:02:37 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Missy Theriault & Jamie Hoglund

  • Customer Service:

    5

  • Quality of Work:

    N/A

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of Berlin City Auto Group:

Both Missy & Jamie made us feel good about our transaction. We felt like they really wanted our business. It was worth the trip from Norway, ME and we love our new Highlander...

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posbuyer
4/11/2012 3:55:40 PM

Reason For Visit: Service
I Recommend This Dealer: No
Employee(s) Dealt With:
MANY

  • Customer Service:

    3

  • Quality of Work:

    1

  • Friendliness:

    4

  • Overall Experience:

    2

  • Pricing:

    2

  • Overall Score:

    2.4

My Review Of Berlin City Auto Group:

Completely incompetent service department. Brought vehicle in for a simple oil change and they did not even bother to finish the job. Couldn't identify the malfunction that caused my brand new vehicle to completely shut down while driving.

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nhlinda
3/22/2012 9:15:02 PM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
All the guys in the parts department

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of Berlin City Auto Group:

I have been in this business 15 years.I order parts and check them in.I must say the woan who has delivered to the shop for the last 12 years is AWESOME.Her name is June.She is always so pleasant and positive.Never saw her have a bad(I am sure she has seen a few of mine) She goes the extra mile.She always ask me if I am happy with how things are going,if there are any problems? Which I am proud to say there is NOT.
With that all said..........Thanks June!!!!!

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Alice Douse
3/12/2012 6:27:48 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Missy Theriault

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of Berlin City Auto Group:

Great experience buying my Honda CRV! I would absolutely buy there again. Missy even came in on her day off so I could pick up my new car!! I would recommend Berlin City to everyone after the experience I had there.

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RM Beaudoin
3/5/2012 1:27:58 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Missy Theriault

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    N/A

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of Berlin City Auto Group:

Everything worked out very well! Missy helped not only me, but also my wife that may be looking for a vehicle soon. The staff was very accommodating.

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jwads80
2/20/2012 1:56:41 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Missy Theriault
Ben Roeberge

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of Berlin City Auto Group:

I loved that I was able to come to an agreement with Berlin City via email while I worked. With a full time job, a 2 year old and online classes I have very little free time so this fit my schedule perfectly.

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Harleychix75
1/31/2012 5:51:42 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Missy

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of Berlin City Auto Group:

What a GREAT experience! Bought a vehicle site unseen!! The whole transaction was done via Internet/email. Missy was wonderful and SUPER responsive. As soon as I hit send there was an answer in my inbox. The price, quality and overall experience was EXCEPTIONAL! I'm sending all my friends to Missy and Berlin City. Thank you so much.

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Derek Gallant
12/1/2011 8:48:38 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Denis

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    4

  • Overall Score:

    4.8

My Review Of Berlin City Auto Group:

Denis was great. He was very helpful through the entire process. Everyone at the dealership was great from my sales person Denis to Monica in parts the took extra time to find the tires I asked for.

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Niki68
11/29/2011 1:45:18 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Bruce S Lary

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    4

  • Overall Score:

    4.8

My Review Of Berlin City Auto Group:

I would definitely recommend Berlin City Auto Group to all my friends and family. I had found them on the internet by accident and looked over their website then emailed the company and I had received an email from Bruce S Lary very quickly.
The next morning Bruce called me, regarding a vehicle I was interested in. After we discussed everything and we gave him our information over the phone, I received a phone call a couple of hours later to ask me when would we like our new vehicle delivered that day. My car was delivered that same day. I am very happy with my purchase.

NMJ

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