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Crain Volkswagen of Fayetteville
Fayetteville, AR
1,042 Reviews
Crain Volkswagen is your #1 Volkswagen dealership in Fayetteville, AR, and surrounding areas. Here at Crain Volkswagen of Fayetteville, located at 2011 West Foxglove Dr., we take pride in delivering our customer's excellent customer service offering Fayetteville a trusted dealership to visit. Whether you walk through our doors or contact us online, our team members are committed to satisfying all your automotive needs. If you’re searching for a new or used Volkswagen vehicle, we have a large selection of Volkswagen cars and SUVs in our inventory.
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Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 1,042 reviews
August 03, 2018
Terrible 1 day and 75 miles after a scheduled oil change, the oil level light came on. I was an hour out of town and not near a VW service center. I pulled i 1 day and 75 miles after a scheduled oil change, the oil level light came on. I was an hour out of town and not near a VW service center. I pulled into the first car repair shop I could find, lifted the car and oil was everywhere on the undercarriage. We traced the leak to the oil filter housing cap and upon removal found that the cap was put on WITHOUT the O ring! Seriously...they did an oil change and forgot to put an O ring back on the cap. I lost 3 quarts of oil in 75 miles. It took 3 hours to find VW TDI spec grade oil, get to the place to purchase it, get back to the shop, replace the filter (WITH the O ring), clean the oil off the car, refill the oil and get back on the road. By that time we were not going to be able to get to our destination in time, so we turned around and went back home. This was an amateur mistake by VW certified mechanic. Although the Volkswagen Service Manager is going to reimburse the $200.00 + bill for the repair, I still missed out on a long planned out of town commitment. Not a very good experience! More
by OKEEFER
Verified CustomerEmployees Worked With
Michael Trevor Randazzo
July 31, 2018
Sales and Service are amazing I usually only frequent a dealership once and then never go back because of one reason or another. But Kenny Ford, the sales guy, is one awesome perso I usually only frequent a dealership once and then never go back because of one reason or another. But Kenny Ford, the sales guy, is one awesome person. He only spent one day with us but he always remembers us (even my birthdate!) and he’s so friendly and welcoming! He made buying a car so easy and a positive experience! He did so good we actually bought two cars on the same day! And the service department was so thorough and considering the extra stuff we added to the service ticket (RO#331857), my car was still done quickly while we waited. Great team at Crain. More
by JSTRUTH
Employees Worked With
Kenny and service rep for my ticket
