DeNooyer

Reason for Visit: Sales

I recommend this dealer: No

My Review of DeNooyer:
Well to you frankly I hate denooyer very much. I was very disappointed to their kind of service, I bought a Mitsubishi Outlander '06 last oct. 2006, this sales person was so good to us during the dealership, but after i gave my payment to the car, and to get it for pick-up, this sales person never shown, i talk to the sales manager he was so nasty. i wait 3 hours to have the car ready to pick-up, the wasn't clean, they only give me just 1 key, the gas is almost empty, even the "sale" mark on the windshield was not remove. all of them is a kind of shit!. i hope my experience with this kind of dealer will be a lesson to those who want to buy a car. i will tell this experience to all my friends. and i will send this report to the filipino community in new york. thanks to dealer rater. i love your site. more power.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of DeNooyer:
Went to DeNooyer in March 01 to turn in a lease vehicle. Called ahead and spoke to sales rep who said anytime was fine. Great. Drove out with ride home following behind me. First mistake was going out on a Saturday. Dealership was mobbed with people. Told receptionist who I was there to see and was asked to wait. Waited 30 mins and still nobody met with us. Asked receptionist several times and finally spoke to a very rude sales manager. By this time I was upset because a lease drop off is supposed to take half an hour tops AND I had called ahead!! I explained this and this un-named sales manager gets nasty and practically screams at me "I'll get to you when I feel like it". Stunned and angry, I went back to the young lady at the reception desk and asked where a phone and phone book was was so I could call another dealer to make drop off appointment. Thankfully the young lady called one of the owners who took care of things and apologized. Needless to say, not a good first impression of yet another Albany area Chevrolet dealer. Hopefully things are different there now.

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