Elmhurst BMW

Reason for Visit: Sales (Used)

I recommend this dealer: No

My Review of Elmhurst BMW:
A little background on the issue...

We all know the concept of "shady used car salesmen", but let's be honest. Usually this term calls to mind someone slinging '88 Pontiacs at an out-of-biz gas station turned car dealership. I NEVER thought I'd encounter this type of behavior at a luxury dealer until I went to Elmhurst. I have been going there for service for a while with no complaints, and figured to expect the same treatment from the sales group. Not so much....

I had been browsing used X5's when a particular dealer who happens to have a nice window view came out to help me. We talked about 2 cars, both V8's, one in blue and one in black. I liked the black one, so I took it out for a spin. Very enjoyable, I'll say.

Following the test drive, and after looking elsewhere, I e-mailed the salesman and we began a dialogue on the vehicle (the black V8) that I wanted. He started by giving me the price they wanted, evaluating my trade, and over the course of the week we came to a nice arrangement...

I am sitting at his desk, pen and check in hand, and just waiting to cover final numbers when this guy asks "were you looking at the black V8 4.4 or V6 3.0? Because the V8 will be a different price..."

WTF!!!! I had not EVER looked at ANY of the V6's. The email string between us clearly shows that I was talking about the V8, as evidenced by the miles and initial pricepoint. (incidentally, the V6 has an extra 20K+ miles) This guy just tried to play me! Got me all the way to the office ready to go, and then pulls out on the price we negotiated over an entire week!!!! Is this even legal? Are email negotiations binding as if in writing?

After expressing my displeasure, he "worked" the new price, bringing it down about 1/4 of the way to the price we actually negotiated, which was not enough to make the deal regardless of how angry I was. Add the anger, and as you can imagine, I walked out.

This dealership should be ashamed about this behavior! Are they really in such a good place financially that they would screw a prospective buyer out of a V8 SUV in a time when SUVs aren't exactly flying off the lots?

If anyone knows the ownership of this dealer, please let me know!!! I'd like to have a few words....

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (Used)

I recommend this dealer: No

My Review of Elmhurst BMW:
Back in January'09 I took my car( BMW X5) in because my check engine ligth was on. They did a test and could not find a reason for it.However, they found many other things that needed to be replaced. Since I am a woman and do not know anything about cars I agreed. Evertyhing was fine until the spring came and started to rain..a weird thing started to happen. A water started getting into my car. It was dropping in from brake and speed pedals area. I did not know what was going on so I took my car to the friend on mine because I was afraid that it could mess up my electricity. I was informed that a 'Pipe, hose" that collects water from the sunroof was disconnected and I could clearly see that this was done on purpose. It could not be me cause I would not even know how to do such a thing..Everything was fine until I took my car to the Elmhurst dealer.I would not go back there again!!!

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: Yes

My Review of Elmhurst BMW:
Elmhurst BMW is one of the best dealers around. I had a Check Engine light come on my 06 330 and pulled into their service drive without a appointment. They were able to get me in right away and gave me a loaner to drive without me even having to ask for one. They said they had 50 to give so schedualing is not a problem. My car was done the same day with 2 service campaigns completed I didn't know about. Why doesn't BMW send notices to customers about service campaigns? Anyway, these guy are great and I will be returning to there for future service and maybe my new BMW purchase. I really like the new Z4..

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: No

My Review of Elmhurst BMW:
Please do not go to this dealership. Once you purchase your car, if you have a problem with it, they will try to say it was in an accident and that voids your warranty. Bonnie and Joshua there are no help at all. It was like pulling teeth to get any help from them. So I called BMW corporate and asked them to stand behind thier german engineering and not allowing a dealership to treat thier customers like an ATM.
DO NOT GO TO THIS DEALERSHIP. BUYER BEWARE!

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: Yes

My Review of Elmhurst BMW:
Brought my car in for service normaly go to the Schaumburg dealer, Bonnie in service was great. They hand washed my car and got me on my way quick.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: No

My Review of Elmhurst BMW:
Tried to have them replace a flat tire, but it was one disapointment after another. First, tire did not arrive on the day it was promised. In the meantime, had to drive on my run-flat. Second, they were unwilling to provide a loaner until the tire arrived. Third, it was hard to just get a hold of the service personel. They pretty much gave me the run-around, so decided to go to another dealership.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: Yes

My Review of Elmhurst BMW:
Just serviced my car again due to a faulty sensor mat. Also mentioned the squeaky brakes and they ended up replacing both front pads and rotors. Very friendly environment. They just finished remodelling the whole place and it rocks! The customer waiting area is awesome, with snacks and great selection of coffee and tea. Huge flatscreen TV and even area for kids. The only thing could add would be wireless Internet access ...

Share on Facebook

Was this review helpful to you? Yes | No