Everett Chevrolet Buick GMC

Everett Chevrolet Buick GMC
161 Highway 70 Southeast
Hickory, North Carolina 28603

Sales: (828) 327-9171
Service: (828) 327-9171
Parts: (828) 322-2100

Manufacturers: Buick, Chevrolet, GMC

Most Reviewed Employees
Ryan Hoke Ryan Hoke
Product and Delivery Specialist
Neil Parsons Neil Parsons
Sales Consultant
Jim Richardson Jim Richardson
Sales Consultant
Kris Kerr Kris Kerr
Sales Consultant
Heath McPherson Heath McPherson
Sales Consultant
Tom Bush Tom Bush
Sales Consultant
Rusty Lutz Rusty Lutz
Sales Consultant
Corey Brown Corey Brown
Sales Consultant
Doug Minton Doug Minton
Sales Consultant
Jim Williams Jim Williams
Sales Consultant
Need a New Car?

Dealership Amenities
After Hours Drop-Off
Customer Lounge Area
Drive-In Service
Cable TV
Express Service
Free WiFi
Free Coffee
Shuttle Service
Free Loaner Cars
Parts Store
Rental Car Service Onsite
Television
Vending Machines

Hours of Operation
Sales/Showroom

Monday: 8:30 AM - 8:00 PM

Tuesday: 8:30 AM - 8:00 PM

Wednesday: 8:30 AM - 8:00 PM

Thursday: 8:30 AM - 8:00 PM

Friday: 8:30 AM - 8:00 PM

Saturday: 8:30 AM - 6:00 PM

Sunday: Closed


Service

Monday: 7:30 AM - 6:00 PM

Tuesday: 7:30 AM - 6:00 PM

Wednesday: 7:30 AM - 6:00 PM

Thursday: 7:30 AM - 6:00 PM

Friday: 7:30 AM - 6:00 PM

Saturday: 8:00 AM - 4:00 PM

Sunday: Closed


Parts

Monday: 7:30 AM - 6:00 PM

Tuesday: 7:30 AM - 6:00 PM

Wednesday: 7:30 AM - 6:00 PM

Thursday: 7:30 AM - 6:00 PM

Friday: 7:30 AM - 6:00 PM

Saturday: 8:00 AM - 4:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.9/5
132 Reviews
Everett Chevrolet Buick GMC

Overall Score: 5 Star Rating4.9







About Everett Chevrolet Buick GMC
Certified: Everett Chevrolet Buick GMC
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Everett Chevrolet Buick GMC has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Everett Chevrolet Buick GMC
Since 1967, our family owned and operated business has proudly served the Greater Hickory Metro area. As your regional GM powerhouse, Everett Chevrolet Buick GMC offers the best selection of new and pre-owned vehicles, genuine GM parts and accessories, and superior automotive services from our state-of-the-art Service Department and quality Collision Center. Our number one goal is to ensure that you are completely satisfied with your Everett experience, whether it be purchasing a new vehicle or servicing an existing one.


easton28612
5/20/2012 8:53:54 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Dwayne Gurley

My Review of Everett Chevrolet Buick GMC:
Great job overall by all parties involved. Everett made this transaction easy, quick, and painless. Salesman Jaime Garcia listened to our every need and came through with delivery of those needs. Dwayne Gurley, sales manager, was great to deal with and didn't haggle me over my trade-in like some other dealers. Liked the new building, service, and delivery. ALL WERE GREAT TO DEAL WITH!

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jdbaker73
5/14/2012 9:36:29 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Neil Parsons

My Review of Everett Chevrolet Buick GMC:
After my vehicle was totaled Neil and all the people at Everett were super helpful from the body shop that assisted in appraising the damage and talking with the insurance adjuster to finance explaining all the options for financing and warranties. Truly though Neil is the reason this is the 3rd vehicle in two years we've bought from Everett. If you're looking for a vehicle go to Everett and ask for Neil Parsons, then enjoy your vehicle and feel at ease when you return for regular service and maintenance. Highly recommend all aspects of this dealership.

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gberry72
5/14/2012 9:27:43 AM

Overall Score: 4 Star Rating   4.4  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Cathy Crisp, Staci Mohler

My Review of Everett Chevrolet Buick GMC:
Very pleased with the service that i recieved from every one at Everetts. They worked very hard to get my into my new truck,went the extra mile to do what was asked of them. I would definitly recommend this dealership to anyone.

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gilrose
5/11/2012 10:29:39 AM

Overall Score: 5 Star Rating   4.6  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Jim Richardson

My Review of Everett Chevrolet Buick GMC:
I was highly pleased with Everett Chevrolet, their staff, and my buying experience. Having traveled 250 miles to purchase a vehicle, I was very impressed with the dealership, as well as the vehicle I purchased. Jim Richardson was a great sales person to work with, and answered any question I could think of about the vehicle. As this was the first vehicle I have purchased from a dealership in the last 8 years, I am pleased to say that I was not turned away by seller tactics, or the usual humdrum that is synonymous with car dealerships. I would recommend Everett to anyone in the market for a new or used vehicle without a second thought, and will continue to recommend and inform everyone that compliments my new truck about the wonderful dealership in Hickory. Thanks!

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gbshephard
5/8/2012 9:42:14 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Ryan Hoke, Kris Kerr

My Review of Everett Chevrolet Buick GMC:
The best car buying experience! Kris was easy to work with and willing to answer all questions throughout the car buying experience. We were given incredible training from Ryan once we purchased the car. He was patient and gave clear directions on how to work the features in our new car.

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funkkymonkky
5/7/2012 1:44:25 PM

Overall Score: 3 Star Rating   3.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Tom Truitt

My Review of Everett Chevrolet Buick GMC:
We recently bought a used car from Everett Chevrolet. It’s a beautiful car with low mileage, the price was very fair, and one of the lowest on the internet for the condition of the car. Tom Truitt was our salesman and he was extremely helpful and knowledgeable. He was a great salesman without leaving you with the feeling of being sold. Our experience with him alone was fantastic and if we were rating him alone he would get 5's all the way. However, we had a few issues with the dealership itself. I rated customer service poorly for the following reasons: We bought the car on a Thursday and it we did not actually receive the car until the following Tuesday. It wouldn't be such a big deal except we were told it would be ready Friday, then Monday, then finally Tuesday. We even took a little higher interest rate than we qualified for to make it easy and get the paperwork finished that night!

As a business owner, if my employees have to stay a little late or longer than usual to make the customer happy, then we stay till it's right. Instead of staying an hour or two longer, they completely disregarded customer satisfaction and kept pushing us off till the next day. On Monday night (4 nights after originally purchasing the car) we were finally offered a loaner vehicle, but refused it based on the fact we live 30 minutes away and it inconveniences us more to pick the loaner vehicle up. The car was being detailed and removing a pinstripe in the body shop. The quality of the body work was excellent, but the detail was not thorough at all. One would think if it took that long to detail something, it would be perfect when it was finished. This was not the case. There were crumbs, paperclips and change underneath the seats and in the crevices of the seats. The dash had not been wiped down at all and there was a sticky mess in the back cup holder. I do not expect a new car to be 100% perfect, but when you pay over $30k for something you don't anticipate having to spend 2 hours when you get it home getting it clean...and it did come clean! It's not as if these were permanent stains. Where the pinstripe had been removed had been waxed, but the wax job stopped after the pinstripe area and did not go above it.

As I said, Tom Truitt was excellent at his job and don't get me wrong, we love our new car! But if we had known lack of professionalism and customer courtesy of Everett Chevrolet, our ultimate decision may have been different. Just keep this in mind if you decide on this dealership! If you do settle on Everett, definitely use Tom Truitt. He does a great job and was the only redeeming quality about our experience.

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dlpjr1
5/3/2012 2:07:04 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Tom Bush

My Review of Everett Chevrolet Buick GMC:
I have worked with literally hundreds of dealers in the past 50 years and can truly say that my recent purchase experience was one of the best ever. The salesman worked tirelessly all day to locate the exact car that we wanted and there were no surprises when we went to close the deal. Everything was exactly as it had been presented to us over the phone by the salesman. The finance manager also did not try to force us with a list of extras that we didn't need and was very knowledgable and respectful. This is certainly not one of the auto dealerships that sometimes give the car industry a bad name. The best thing about the purchase is that we now own a GREAT AMERICAN CAR!!!

David Phillips
Retired

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Laura Toner
5/1/2012 3:55:01 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jim Williams

My Review of Everett Chevrolet Buick GMC:
Great experience with Everett Chevrolet and my sales person, Jim Williams. Jim was very informative and helpful as I chose between a GMC Acadia and a Buick Enclave. I looked at and test drove an Acadia the first day. A couple of days later I called Jim and told him I was interested in test driving an Enclave. He had the car gassed and ready for me when I arrived. He was also able to give me the information I needed in comparing the two cars. I chose the Enclave and love it! I was very pleased with my experience and would definitely recommend others to buy a vehicle from Everett Chevrolet.

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Donmask
4/30/2012 9:05:26 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Tom Bush

My Review of Everett Chevrolet Buick GMC:
Tom Bush did a great job for Triangle Contractors Inc.on this sale of 2 HHR's, he is looking for a 3rd for our company. I talked with Tom, told him what I needed and how I wanted to deal. He made it happen. We did the hole deal over the phone, I visited the Dealership on the first one(in & out in 15 minutes) and he sent the second HHR and paperwork to my office and completed that one in 15 minutes.We hope to have the third HHR this week. Both HHR's that we have taken delivery of have been like new condition.

Thanks Again

Don Mask
Vice President of Operations
Triangle Contractors Inc.

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billjulied
4/28/2012 5:02:24 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Neil Parsons

My Review of Everett Chevrolet Buick GMC:
Fantastic experience!!! Could not have asked for anything more. Neil was phenomenal. I live in Tennessee. I found this beautiful vehicle on the internet. Neil personally walked around the vehicle, sat inside of it and told me about every detail of the vehicle-including minor dings, etc. Very truthful and honest. No pressure, but excellent service when we decided to move forward. Heck, they even delivered the vehicle to me in Tennessee-directly to my home, at no extra charge. I did not find that kind of service at any other dealership I talked to during my search for the perfect vehicle. Will strongly recommend to family and friends!! I didn't believe service like this still existed. You will not be disappointed.

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