Fox Subaru

I highly recommend this dealership. I worked with Jaylen Cole-Williams. He was helpful, friendly, and went above and beyond to secure the exact Outback I was looking for. Brett Zander m I worked with Jaylen Cole-Williams. He was helpful, friendly, and went above and beyond to secure the exact Outback I was looking for. Brett Zander made financing a breeze. I would definitely come back to purchase my next vehicle here. More

The first thing that is annoying is that they dont answer the phone. You get AI, even AI text, therefore nobody told me that I COULD come in for a quick oil change and tire service while I was in the area.. the phone. You get AI, even AI text, therefore nobody told me that I COULD come in for a quick oil change and tire service while I was in the area... I heard from them the next day. So I scheduled an appointment. Since I bought my tires there they told me the rotation was free and the charge for rebalancing all 4 would be $25.. I specifically asked about this price and was assured $25 to balance all 4 tires. In the end they tried to charge me $60 to rotate them and an additional $60 to balance them. After pointing out the error of their ways, they dropped the rotation charge, but still wanted the additional charge for the tire balance. My bill was $158. I had anticipated about $125 based on my previous phone conversation. They did offer up a $25 coupon in the end. Why? They have already ensured that I dont return for service again. Its a $25 insult. Fox Subaru apparently has no loyalty to return customers. They seemed clueless that I bought tires from them. I normally buy tires from Bell Tire but I needed new tire pressure sensors and wanted OEM parts, I waited till I needed tires and went to Fox for the repair. No complaints about that service/purchase, they stuck to the prices quoted over the phone. The Annoyance is feeling like a brand new customer at Fox and having to point out the previous tire purchase to them. And explain that they said no charge to rotate and $25 to balance...which turned out to be an outright lie. I dont want to tell them how to do their job but I had to tell them how to do their job. Either that or let them bend me over and screw me on the price that was way more than quoted over the phone. They get one star for actually being a Subaru dealer. More

I had an excellent experience with Jalen as my sales rep, and Sabrina for financing. They were helpful, thorough, and easy to work with. Subaru has several supports in place to help customers get to know all and Sabrina for financing. They were helpful, thorough, and easy to work with. Subaru has several supports in place to help customers get to know all the details of the car. This is my first Subaru so I truly appreciate this experience and all the support. More

Unfortunately fox Subaru is stuck in the 1950's don't bother bringing your car in alone if you're a woman. Unfortunately you will have phone a friends husband, cousin, brother, or boyfriend to receive an bother bringing your car in alone if you're a woman. Unfortunately you will have phone a friends husband, cousin, brother, or boyfriend to receive any actual service from them. I did more diagnostics, investigating, and problem solving from 12hrs away than any of their techs could be bothered with. My mother brought her 2022 forester in for service over safety issues and was then gaslight and told "there's absolutely nothing wrong with your car" and proceeded to leave a cute/insulting (to her intelligence has a master's degree is not a dumb woman) set of instructions on how to operate her lane assist which was malfunctioning. After informing them from a quick Google this exact model suffers from a parasitic battery drain that effects the ecm, they proceeded to unhook the battery not replace it to reset the system. When my mother then went to pick up her vehicle the window wouldn't roll up all the way and the following day the very issue she brought in for service began to occur again pulling her car from the lane. They also told her it is totally acceptable for the sun to trigger the emergency break sensor causing her car to slam on the breaks at 35mph on a snow covered division ave. (Apparently you can't drive foresters in the sun who would have thought) Unfortunately for my mom none of her problems were resolved and the dealership has neglected to actually do anything to address these major safety concerns. So again I'm sorry ladies but I guess fox Subaru isn't for you. Please avoid them and their terrible negligent service department. Will be calling Subaru USA to report their failure to take these matters seriously More