Very happy with service second time with Nissan won't go any place else. Requested same sales person from before Stephen Latour makes you feel relaxed . Frederick Nissan is # 1

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I contacted the dealership about purchasing a new vehicle, and after 3 days they finally got back to me. Dealt with multiple people all with different stories and different deals. There was a major lack of communication which Karen admitted to, but no one contacted me back with a final deal. They offered the lowest trade value out of any of dealership I've dealt with, auction value on my car which is in excellent condition with a perfect carfax history. They were not forthright about the freight fee they attached to the internet price as well. I spoke to on3/20/2013 and she said she would work to firm up a deal for me, which never happened. The dealership didn't even contact me back about any deal or negotiations. This was the worst dealer experience I've ever encountered. I would never recommend this dealership to anyone. They are completely unprofessional. Thanks!

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Purchased one and leased another 2013 Nissan Rogue. Great incentives and rebates made these purchases a no brainer. Easily the least painful new car purchase I've ever had. Kyle Warfield was helpful and friendly throughout the whole process. No sales pressure at all. Gave fair trade in value for our older cars and even bumped up the amount when I thought it was a bit low.

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I bought a new car from Frederick Nissan, and my experience was execellent. Karen Luedeman is very friendly and knowledgeable and she made the buying process very smoothly, I got a good price for the new car and for sure will buy a car from them in the future.
Edgar

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I contacted the internet sales team to try and see if I could get pre-approved for a loan to trade in my gas guzzling suv. She searched and found a car that had the options that I was looking for. She did an excellent job through the process and I was able to get a new feul efficent car. She made sure that I had the best experience possible and it was an easy process. I will be back when time come to buy a another new car. Everyone was friendly and helpful.

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The people at Frederick Nissan go out of their way to provide excellent customer service. The car buying process is always rather lengthy, but Karen was very attentive and worked extremely hard to get me the very best deal. On more than one occasion, a member of the staff stopped and asked if I needed anything and one gentleman even brought me a piece of chocolate/cherry cake. They did not hide anything in their pricing and even took the time to explain all of the figures on the sales contract.

The most amazing thing was that I was trading a car that I had purchased just two weeks prior. It was not a good fit for me but unfortunalty, I didn't realize it until it was too late. The staff at Frederick Nissan were amazing at getting me out of that car and into a new Sentra that works so much better for me. Karen took her time going over all of the features in the car and made sure all of my questions were answered.

This was acutally our second purchase. On our first visit, we had our two rowdy boys with us. If you've ever shopped for a car with kids, you know how difficult this can be. At Frederick Nissan, there is a room for kids to play and several TV's to keep them entertained. I would highly recommend Frederick Nissan for your next new or used car purchase!! No hidden fees, no gimmicks - just honest people and excellent customer service!!!

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Brought car in for oil change and technician identified problem with battery cranking power during routine all around vehicle check. I had battery and oil changed in no time at all. Can rest easy now knowing wife and granddaughter will not be stuck during winter cold trying to start car somewhere. Thanks Gary.

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I brought my truck in for four things to be looked at, none that were pressing, but I wanted to have them checked.

1. Bluetooth light no longer lit up.
2. Front speaker sounds terrible. (blown)
3. heat/ac blower noise.
4. metallic rattle from outside of truck at idle. (when something, perhaps AC clutch, kicks in)

The bluetooth issue was fixed.

The blower noise was reported fixed, but still makes the same amount of noise.

I was told the speaker sounds fine. I'm not exactly an audiophile, and the terrible sound from me drives me crazy. So much that I am thinking of having it replaced at my cost, just to get it fixed.

I was told they couldn't reproduce the metallic rattle. When I picked up my truck, I brought the service manager out, and he heard it. I was told I should "bring it back by" if I was out and about. (I would have liked to have had it fixed)

I was presented with a bill for "Troubleshooting" the two issues they couldn't find. (the speaker and the rattle) As far as I can tell, the "diagnostics" of these two issues consisted of _listening_. Seems excessive to be charged so much $$ for listening. To still not have it fixed just adds insult to injury.

In addition, when I picked my truck up, with 3/4's of the problems still present, I was presented with a $500 quote for scheduled maintenance. I have used Frederick Nissan many times in the past, and would have used it for this PM, but not after this experience. I will drive further for better results.

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I was worked into a schedule that met my requirement. Questions about the service were answered fully. Service was quick and efficient. Mike was pleasant and knowledgeable. Overall, great service.

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JUST A NOTE OF THANKS TO THE GENTS AT FREDERICK NISSAN. LIVING IN PITTSBURGH PA. A ROUND TRIP TO THE DEALERSHIP INVOLVES OVER 400 MILES ROUND TRIP, SO AFTER VIEWING A VEHICLE ON THE INTERNET POSTED BY THE DEALERSHIP, IHAD TO MAKE SURE THAT ALL THE DETAILS WERE WELL UNDERSTOOD AND EVERYTHING LINED-UP CORRECTLY BEFORE EMBARKING ON A DAY LONG TRIP THAT DIDN'T RESULT IN EVERYONE'S WASTED TIME. THE MANAGEMENT/SALES STAFF WERE JUST OUTSTANDING IN HELPING ME WITH ALL THE QUESTIONS AND SPECS. I NEEDED BEFORE DRIVING OUT, AND WHEN I ARRIVED EVERYTHING WAS EXACTLY WHAT THEY SAID IT WAS AND DELIGHTFULLY MORE.

MR. NICK DI BIASE, AND MR. MICHAEL ROSE WERE JUST TERRIFIC TO SAY THE LEAST IN BEING AT MY SERVICE WITH ANYTHING THAT WAS NEEDED TO MAKE THIS SALES TRANSACTION MOVE SEAMLESSLY ENABELING ME TO BE ON THE ROAD WITH A FRESHLY WASHED AND A COMPLETE QUICK TIME CLASS ON THE HOW TO DO EVERYTHING FROM MIKE ROSE.

I RECOMMEND HIGHLY THE DEALERSHIP, THE SALES STAFF AND A NICE JOB, SHOUT OUT TO MR.ED BELEZNAY THE FINANCE GURU, A PITTSBURGH NATIVE NOW AT THE DEALERSHIP.

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