My Review Of Frederick Nissan:
I brought my truck in for four things to be looked at, none that were pressing, but I wanted to have them checked.
1. Bluetooth light no longer lit up.
2. Front speaker sounds terrible. (blown)
3. heat/ac blower noise.
4. metallic rattle from outside of truck at idle. (when something, perhaps AC clutch, kicks in)
The bluetooth issue was fixed.
The blower noise was reported fixed, but still makes the same amount of noise.
I was told the speaker sounds fine. I'm not exactly an audiophile, and the terrible sound from me drives me crazy. So much that I am thinking of having it replaced at my cost, just to get it fixed.
I was told they couldn't reproduce the metallic rattle. When I picked up my truck, I brought the service manager out, and he heard it. I was told I should "bring it back by" if I was out and about. (I would have liked to have had it fixed)
I was presented with a bill for "Troubleshooting" the two issues they couldn't find. (the speaker and the rattle) As far as I can tell, the "diagnostics" of these two issues consisted of _listening_. Seems excessive to be charged so much $$ for listening. To still not have it fixed just adds insult to injury.
In addition, when I picked my truck up, with 3/4's of the problems still present, I was presented with a $500 quote for scheduled maintenance. I have used Frederick Nissan many times in the past, and would have used it for this PM, but not after this experience. I will drive further for better results.
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1/14/2013 8:43:46 PM
Sorry for the trouble but we need to bring your truck back and we need to listen to your concerns, i will be happy to drive with you so we can get to the bottom of your concerns. You can reach me at 240-315-1877 to set up a time. Regards