Jaguar Land Rover West Columbia

Marcus was exceptional! He was friendly, knowledgeable, and professional. He catered to my every need from the reason and rationale for the work I needed done to a bottle of He was friendly, knowledgeable, and professional. He catered to my every need from the reason and rationale for the work I needed done to a bottle of refreshing water. I have already recommended your dealership to friends and family. I am grateful for all the hard work ya’ll do!! More

I took my F Pace in for the 60,000-mile service. When the service was completed, there was an issue with the key fob working correctly. The service department replaced the battery in the fob, but When the service was completed, there was an issue with the key fob working correctly. The service department replaced the battery in the fob, but it has not fixed the issue. Furthermore, I went on vacation a few days later and when I returned the car would not start and the needed to be jumped. I had the car's battery replaced but the issue with the fob continues. Sometimes it works and other times it doesn't. I did leave a message for the service department last Sunday requesting a call on the following Tuesday, but I've heard nothing. Very disappointed. More

Great service and knowledgeable intake service representative. planning future service recommendations , video a great add on. representative. planning future service recommendations , video a great add on. More

I absolutely love the customer service and flexibility. He was very easy to work with. He was very easy to work with. More

I will never use W Columbia again for any service on my Range Rover. The techs caused an issue that was not pre existing & even after they finished repairing what they caused, it’s still not right. $1500 Range Rover. The techs caused an issue that was not pre existing & even after they finished repairing what they caused, it’s still not right. $1500 In service and the truck had to go back plus came back to me twice filthy & smelling like the shop. I have never experienced this horrible level of service in 9 years of Jaguar / Land Rover ownership. I will go completely out of my way to a different dealership in the future. I will never give this service dept another dollar. More

My staff was very helpful, and courteous. Took care of my wife’s vehicle while she waited. It is greatly appreciated. Keep up the great work West Columbia. Took care of my wife’s vehicle while she waited. It is greatly appreciated. Keep up the great work West Columbia. More

Great Service and Great Service Writer , Tom. Always accomodating to my car needs. 5 stars! Always accomodating to my car needs. 5 stars! More

Excellent service whole process was excellent. Everyone in there was very friendly and courteous. Thank you Everyone in there was very friendly and courteous. Thank you More

Matthew and his team excel in service delivery and customer care. I received exceptional support marked by professionalism and kindness. A special shout-out to Nick, the technician, for resolving my c customer care. I received exceptional support marked by professionalism and kindness. A special shout-out to Nick, the technician, for resolving my car's roof issue—his work was truly excellent! Thank you Matthew and Nick. I am most grateful to both of you. More

Great dealership. We had a Terrific experience buying our vehicle here. I Highly recommend Tara We had a Terrific experience buying our vehicle here. I Highly recommend Tara More