I was in the market for a certified used Chevy Malibu and decided to look at John L Sullivan's website because a few of my friends/co-workers had great car buying experiences there. I found a good selection of Malibu's at great prices online so I scheduled a test drive. I am an incredibly indecisive person however so it took me a while to settle in on what I wanted. My salesman John Miller was very helpful in making my decision, as well as the buying process as easy as possible. He presented all the options to me and worked very hard at securing an amazing deal.

Even though I was in need of a new vehicle I was dreading going to a dealership and getting that pushy feeling from the salesman. I'm happy to say that wasn't the case here. John Miller was as friendly, helpful and patient as could be. If I am looking for another vehicle in the future I will definitely come back to John L Sullivan and ask for John Miller.

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We went in looking to trade my 2010 chevy Impala for a better gas savor car. After working with Byron all day we ended up getting a brand new car. The day was very long but byron was very good. He was nice, Polite, and very respectful. He keep in touch with us all day and worked around our needs.


Thank you Again.
We will be back to trade in our other car here soon for the same Car.

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To make a very long story (nightmare) short, I purchased a Chevy Aveo in December,2012 and do to other issues started driving in February, 2013. Vehicle was in the shop approximately 6 times and then I was told, "unfortunately the Aveo is a very light weight vehicle that can feel a bit unstable when you are not used to this size vehicle." After this I did not feel safe in driving the car. Yet they sold me the car. After 9 hours and them putting me in tears and being out a lot of money I have a different car but it cost me a lot of time, energy and money.


check your tax rate, they are over charging tax rates. I live in Sacramento COUNTY and they charged me city rates and they are saying their computer does it, well I hate to tell them their computer is WRONG!!!!!!

Update-purchased the second vehicle to replace the first lemon and according to the certified 172 point inspection on March 5, 2013 it was inspected. On April 22, 2013 I had to have the AC Compressor replaced, a part that was supposedly inspected.

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BEST CAR BUYING EXPERIENCE EVER!!!

Our family was in the market for a used SUV for our growing family. We decided on the Chevy Equinox and after much research we chose John L. Sullivan Chevrolet in Roseville because they had the biggest selection of used vehicles in the Sacramento/Roseville area.

We couldn't have asked for a better salesman than Tron La. He was so personable and friendly and knew his cars well. He was able to knowledgeably answer our questions and anything that he wasn't 100% certain of, he wouldn't answer without verifying the info first. He didn't just tell us what we wanted to hear, he was very honest and upfront, which was so refreshing! We really appreciated his patience as we looked at just about every possible Equinox on the lot! We never felt hurried or rushed and Tron made the whole process very entertaining! He put a lot of effort into listening to us and finding exactly what we wanted. We truly enjoyed our interaction during the whole selection process. It felt like we were out test driving cars with a good friend!

After we finally decided on the Equinox we wanted, it was time to negotiate. I was really dreading this part, but Tron said we would be dealing with Ray Snider and that he would treat us right. And once again, Tron was right. Ray, the sales manager, was fabulous! He made us feel comfortable and we felt like we could trust him. We negotiated a purchase price that was right on target with our budget and was without all the drama of the back and forth that is so typical of the car buying experience. Of course we negotiated to get the best price, but we were treated in a very professional and respectful manner. We even got exactly what we wanted for our trade! And to top it off, we did this all in about 20 minutes! We have purchased cars from Audi, BMW, Ford, and Dodge, and none of those went as smoothly as this. Finally, a car dealership that actually appreciates our business!

We absolutely love our Chevy Equinox. I know that we got a great deal and I'm proud to be part of the Chevy family! Since our buying experience was so radically different than all previous ones, I am telling everyone I know to give John L. Sullivan Chevy a chance at earning their business. You will not be disappointed.

And don't forget to ask for Tron! He's a great salesman, devoid of games, and will work hard to get you exactly what you want. And he's just a nice guy!

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Very poor customer service. Sold us a certified car with 1 key and no fobs. When calling to check status was givn attitude by a employee named Josh that hung up on me. After driving down there to correct tbe issue I was made to feel I harrased him and it was ok for him to hang up on me. I was floored by this customer service. Wife likes new cars frequently. We will not be coming back here again.

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My wife and I had a great experience with John L. Sullivan Chevrolet and specifically our sales person John Miller. After finding the vehicle we wanted to purchase we were able to communicate with John Miller via text message and email to negoiate the deal. This streamlined the process and made the purchase fast, easy and enjoyable. While waiting to sign the purchase papers John brought our 18 year old son on a drive in a 2013 Camero SS. Needless to say he made our son's day.

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We shopped around online at several dealerships when looking for a used Chevy Traverse. Jose was continuously prompt, efficient and friendly every time I contacted him. I also got a prompt response to my emails and I was able to work out a terrific deal on a 2012 Traverse. When we arrived at the lot, Jose was not available, so Byron pulled our file and took over. He was equally straightforward and efficient. The paperwork and the whole process was quick and painless. I felt like everyone there, from the receptionist to the salesperson to the finance guy was professional and very friendly. It was one of the best vehicle purchase experiences I've had. They appreciated the fact that I was 7.5 months pregnant and had a 3 hour drive ahead of me and did everything they could to expedite the process and make it quick and easy. And we absolutely LOVE the vehicle. I felt like we got a great price on a great vehicle. Overall we could not be happier with our experience and would definitely recommend this dealer.

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To begin with, I chose John L. Sullivan Chevrolet for a couple of reasons. One, they had a large selection and two, they are a high volume dealer. My first contact was over the Internet as I was researching vehicles. Jose Martinez sent me an email and then called me as well. I told Jose what I wanted and what price I was willing to pay. Initially he couldn't work with my price range, but decided to wait and if a deal came up, he'd let me know. About a week after first contact, Jose called with good news about a new special they were having putting the Chevy Volt that I was interested in down into my price requirements. So, I came on in for a test drive. Jose was great to work with, as he helped me figure out which Volt to choose. He laid out the options clearly, helping narrow down what I wanted to the exact vehicle. I didn't feel pressured or manipulated at all. I don't like "sharks" as I can see or smell them coming as soon as I pull into a dealership. Jose was just himself working hard to be helpful. Finalizing the deal went smoothly and the gals that helped in the finance and vehicle orientation were enjoyable and easy to work with. I feel great about my purchase and am excited to have this new Volt.

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Very efficient and accommendating. John was very nice and not very pushy, like other sales people. He allowed us to look at our own pace and answered all questions we asked.

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John, Thank you for all your help in choosing the right vehicle for my needs. It was a pleasure working with you. Not only were you professional and courteous, but you made my visit much more enjoyable with the laughter we also shared. Your willingness to work with me was very helpful.

Thank you for everything...I'm so happy with my new vehicle!

Stella

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