Ken Harvey's Dublin Honda

In 2004, I bought a new Civic through CarsDirect.com. Picked up the car at Dublin Honda. When my wife & I went outside to inspect the vehicle, the right side of the car was parked within inches of a b Picked up the car at Dublin Honda. When my wife & I went outside to inspect the vehicle, the right side of the car was parked within inches of a building which I thought was odd (especially since there was alot of open space in the parking area). During the inspection, I decided to move the car away from the building so I could adequately inspect the right side. Surprise, surprise, as I discovered a rather large dent on both the right-rear quarter panel & door. This is a brand new vehicle which supposedly has been inspected & checked-out by the dealer. I can understand and forgive them if the damage somehow happened after the inspection. But I suspect Tito Perez was aware of the damage because he parked it in the viewing/inspection area in such a way as to hide the damage. His reaction upon my discovering the damage was nonchalant which further reinforced my belief. I learned years ago that if you drive a new car off the lot with damage, its difficult to prove to the dealer the damage didn't occur after leaving the dealer. Don't buy your Honda from Dublin Honda. Note: They fixed the dent & I did complain to management, but found out a few months later that the dealer promoted Tito. He's currently the general manager of sales! More

Sleazy car sales cliche! Tag-team sales people & low-ball deal that wasn't honored, claimed only good for that first night, despite "good faith" assurance from both dealer and us at ~9pm. Despite 4 low-ball deal that wasn't honored, claimed only good for that first night, despite "good faith" assurance from both dealer and us at ~9pm. Despite 4+ hours with the car earlier the next day (didn't want to take a previous night delivery), return "closing the deal" trip was a nightmare with delay tactics (held my car keys and registration well after I requested their return), barely acknowledged that we had been there previous night & earlier in day, renegotiation starting from scratch and stopping ~$3000 short of previous night's dealer offer (same month, just next day). Ended up buying at another Honda dealer - hassle free and got price equivalent to original Dublin Honda offer. If Zero was a choice, thats where it would be! More

I bought a new Civic Hybrid from Dublin in November 2002. It just so happened to be during the dockworkers strike which delayed my car's arrival by serval weeks. Yet the folks at Dublin treated me like their It just so happened to be during the dockworkers strike which delayed my car's arrival by serval weeks. Yet the folks at Dublin treated me like their most important customers, calling me with updates and always providing friendly service. In addition, I oringinally had lined up a loan with AAA but Dublin managed to find a slightly better rate with a bank they regularly work with.<br><br>Since then I have put over 30,000 miles on the Civic (30+ mile commute to work, one way) without a problem. Dublin sends me reminders for regular check-ups which I always take advantage of (I'm not very good at organization).<br><br>The service department is thorough and professional, and maintains its own parts business in a store next to the dealership. I drop my car off first thing in the mornings (they start at 7:00am) and it's usually ready by 8:30-9:00am -- and they're service department is always busy.<br><br>In short, I went to Dublin (and not my local Fremont dealer) because they were straightforward, honest, and trustworthy. More