Lexus of Winter Park

Lorraine is a God send! Very appreciative of her professionalism and attention to detail. Kyle and Lorraine make a great team! I'm skeptical of the car business but I can te Very appreciative of her professionalism and attention to detail. Kyle and Lorraine make a great team! I'm skeptical of the car business but I can tell you that is is my 3rd car I've bought from these 2 individuals and the process is seamless and I'm very happy! Many individuals in the business of cars van learn from these two because they are not only professional, but they care. Thank you Lorraine and Kyle! More

I have recently purchased a 2021 Lexus RX 350. The car was immaculate and I absolutely love it. I worked with Von and Chanlin. Both were very knowledgeable and a pleasure to work with. The process The car was immaculate and I absolutely love it. I worked with Von and Chanlin. Both were very knowledgeable and a pleasure to work with. The process of purchasing the car was stress-free, and very quick. Von even drove the car home for me that same day! This is a very professional dealership, and I highly recommend it. More

My wife and I had pleasure of purchasing a new Lexus from Lexus of Winter Park, We can honestly say that it was one of the best car buying experiences . The entire team was incredibly helpful and knowledgeab Lexus of Winter Park, We can honestly say that it was one of the best car buying experiences . The entire team was incredibly helpful and knowledgeable, and they went above and beyond with customer service. It was so obvious to see the positive culture of the employees. I would especially like to thank Anthony Morales, Chanlin Sok, and Jacob as team that embody professionalism and "good people". Anthony was our product specialist. He was very knowledgeable and professional giving us a great detail overview and later spending quality time setting up our new Lexus RX350. Chanlin is an outstanding sales manager. He has a customer first approach and helped make sure we understood numbers and showed value of our purchase. He is a good reader of people and embodys qualities of a "good person". Jacob was our finance mgr. He was very professional, friendly, & supportive explaining all of the paperwork to us in detail. Overall, We are incredibly pleased with our experience at Lexus of Winter Park. The entire team was professional, knowledgeable and most importantly good people. They made our car buying process a breeze. I would highly recommend Lexus of Winter Park. Happy Holidays- Carol & Marco More

Worked out a deal online with Shantel on a truck, she scheduled an appointment with me to come in a finalize the trade so I went in to find out that I would have to wait as there was already two deals go scheduled an appointment with me to come in a finalize the trade so I went in to find out that I would have to wait as there was already two deals going on the truck and Shantel was not even there. They said they should have called me but they neglected to do that so I drove 3 hours out of the way for absolutely nothing, not even an apology. Wasting my time that I could have been spending with my family. Very inconsiderate and rude. What is the point of negotiating on line and setting an appointment? I hope all the deals you have for the rest of your days fall apart or take 3 hours longer than they should. More

Very pleasant experience but a car from here. Everyone I came into contact with was professional and friendly. Ernesto from the internet department was very quick to replacing to my inquiry. Alaa Everyone I came into contact with was professional and friendly. Ernesto from the internet department was very quick to replacing to my inquiry. Alaa the sales manager called to thank me for my business and offered his contact information if I ever needed anything. Jacob from finance was quick and efficient and not pushy like you find at some places. Finally, Angelina delivered the new car to me in record time. Great work everybody! More

They CARE about the customer. From the service side. Alex! The only person I would ask for. He truly CARES about the customer. The service they provided is outstanding. Mana From the service side. Alex! The only person I would ask for. He truly CARES about the customer. The service they provided is outstanding. Management watches very closly and is always available for qustions. Service staff is excellent. I have been a satisfied customer.. I will continue to recommend this group. Management is involved with customers. Their prices are right and they are polite and concerned about my vehicle. I continue to recommend this dealership. They are outstanding and care about me. I will always support Lexus of Winter Park and you should try them.. More

Service department is not customer friendly. They act as technology is more important. Did not advise my grand don that an oil change was not necessary and changed after 5,000 mikes instead of 1 They act as technology is more important. Did not advise my grand don that an oil change was not necessary and changed after 5,000 mikes instead of 10,000. Feels like a throw back to bad dealers and not up to Lexus standards. More

I sought out information on writing a review for an exceptional service consultant whose name is Dominic. Not only did he listen and repeat back to me my concerns, he made me aware that my car qualifi exceptional service consultant whose name is Dominic. Not only did he listen and repeat back to me my concerns, he made me aware that my car qualified for Apple CarPlay. He kept me informed and went above and beyond with customer service! When I picked up the car, again he went over the concerns, how the issues were addressed and even provided me with education on the air conditioning. He also consulted Chris to orient me to the newly installed Apple CarPlay. Finally, he told me about my next service and what it would entail. I was SO IMPRESSED!! From this point forward, Lexus of Winter Park will be my choice for service. More

I recently had a horrible experience at the Lexus of Winter Park dealership. I purchased a 2019 ES350 Certified car with an extended manufactory warranty back in August. I was told the vehicle had no pr Winter Park dealership. I purchased a 2019 ES350 Certified car with an extended manufactory warranty back in August. I was told the vehicle had no previous accidents. Shortly after my purchase, my headlight started developing condensation. There was no physical damage to the outside of my headlight or car. The technician stated that there was a crack internally, but he could not explain how the crack may have happened without any previous accidents. I spoke to a Rep by the name of Sylvia Mickle and she also had no explanation of why I sold a car that may have been in a previous accident or sold with a defective part. Nor could she provide me with the 160-point inspection that my vehicle had underwent at the time of purchase. She further stated that she does not even own a Lexus to guide me in the right direction. I was charged over $600 for the repair of a damage that I did not cause. I did further research and found that Lexus had a class action suit for the Lexus RX being sold to consumers with a defective assembly part that caused condensation to the headlight. We have been given the run around and no one has any answers for why we are responsible for this damage. More