Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lynchburg Nissan
Forest, VA
121 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
121 Reviews of Lynchburg Nissan
October 14, 2026
I brought my 2026 Nissan Pathfinder in to have the oil changed. I received a text message from them stating that my battery only had 41% health and you only have 489/760 cold cranking amps which means yo changed. I received a text message from them stating that my battery only had 41% health and you only have 489/760 cold cranking amps which means your battery isn't very strong right now, and if you have a cold morning, you most likely will have issues starting the car. It will then just be a snow ball affect, and you will start to have more and more problems. I texted back stating, "Why isn't it under warranty? It's in the 3 year, 36000 miles, so you're telling me with 14000 miles on it, I need a new battery? If it needed a new battery, it should be covered under the factory warranty? The sales person calls me. She states that the battery machine that is used, is not completely accurate. I said, "Then why would you be trying to tell somebody they need a new battery for $355? In addition, why would you even quote me $355 for a new battery if the battery is covered under the factory warranty? She then proceeds to state that she wasn't aware it was a 2026 with only 14k miles on it!! I said, How would you not know this when it's right in the computer? She proceeds to say that it will have to be hooked up to another machine to "accurately" test the battery to see if it will be covered under the warranty!!! I will NEVER go there again! They gave me lies and deception and thought they would get away with it!!!!! More
by Shellyemma73
Employees Worked With
Courtney Brown
October 04, 2026
⭐ Very Disappointing Experience with Lynchburg Nissan I purchased a brand-new 2026 Nissan Sentra SR from Lynchburg Nissan on April 15, 2026, expecting a dependable vehicle and good customer ser Nissan I purchased a brand-new 2026 Nissan Sentra SR from Lynchburg Nissan on April 15, 2026, expecting a dependable vehicle and good customer service. Unfortunately, my experience has been extremely disappointing. The check engine light has come on six different times since I purchased the vehicle. The car has repeatedly been brought back to Lynchburg Nissan for the same ongoing problem, yet the issue has continued. Having a check engine light repeatedly come on in a brand-new vehicle is extremely frustrating and unacceptable. After dealing with the same problem over and over, I attempted to work with Lynchburg Nissan to replace the vehicle because of the ongoing issues. Unfortunately, I felt that I was treated unprofessionally and disrespectfully during that process. Rather than feeling like a valued customer who had just purchased a brand-new vehicle, I felt as though I was being made to feel like the problem for asking for help with a vehicle that continued to have the same issue. I bought this car in good faith and expected Lynchburg Nissan to stand behind the vehicle they sold me. Six occurrences of the same check-engine problem in a new vehicle is not what I expected when purchasing a Nissan Sentra SL. I would strongly encourage anyone considering purchasing a vehicle from Lynchburg Nissan to do their research and carefully consider how the dealership handles repeated problems and customer concerns after the sale. A customer who spends their hard-earned money on a brand-new vehicle deserves a reliable vehicle, a reasonable solution when problems arise, and to be treated with professionalism and respect. Unfortunately, Lynchburg Nissan did not provide me with the experience I expected from a dealership selling new vehicles. More
by Tigerson32
Employees Worked With
Mike Cuossa
July 15, 2026
I bought a 2019 Toyota Tacoma TRD off road from this dealership and it reaked of pot and cigarettes they told me they could get the smell out but it just came back. I spent hundreds of dollars on car se dealership and it reaked of pot and cigarettes they told me they could get the smell out but it just came back. I spent hundreds of dollars on car sent bombs and on cleaners and air fresheners to get the smell out and countless hours shampooing carpets seats and the headliner multiple times. Then after driving the truck for 2 months it started missing on cilinder one and now I’m stuck with a couple thousand dollar bill for a new valve and a cilinder head on the truck after throwing money at the truck prior on spark plugs and an ignition coil to try to fix the missfire. I have a colleague from work who has also purchased a vehicle from this dealership and has had a very bad experience I would definitely not recommend this dealership. the employee who sold me the truck was not listed to give a review on he was a good salesman though just do not think this is a very good dealership. More
by Grant
Employees Worked With
Roy Badillo
March 27, 2026
Great sales people and service department always very knowledgeable about service needed to be done! Have purchased several cars from here and always will! Best sales and service! knowledgeable about service needed to be done! Have purchased several cars from here and always will! Best sales and service! More
by brown.judy458
Employees Worked With
Andrew Kappler
February 05, 2025
Exceptional service! I highly recommend Jerry Miller in the Service Dept. He was very kind, professional and polite. Definitely, the best person I’ve encountered repres I highly recommend Jerry Miller in the Service Dept. He was very kind, professional and polite. Definitely, the best person I’ve encountered representing Lynchburg Nissan when you enter the service Department. He’s an asset to the Company. More
by VAHRealtor
Employees Worked With
Jerry Miller
November 07, 2024
When I purchase a vehicle I expect to keep it for 10 years or more. I recently found myself in an unscheduled and immediate need to replace my 2012 Chevrolet Tahoe. There was no time to do much lookin years or more. I recently found myself in an unscheduled and immediate need to replace my 2012 Chevrolet Tahoe. There was no time to do much looking. That's when I decided to drop in at Lynchburg Nissan and had a chance meeting with car salesman, Tecoma Braxton. After listening to me regarding what I was hoping to find, in short order Mr. Braxton was able to locate exactly the type of vehicle for which I was looking; Year, Make, Model and even color. Mr. Braxton made what could have been a panic purchase into a comfortable purchase. I found all of the Lynchburg Nissan personnel associated with my purchase to be most courteous and wanting to do whatever they could to make my purchase one of complete satisfaction. My first experience with Lynchburg Nissan is definitely deserving of my five-star rating. More
by Satisfied Customer
Employees Worked With
Gregg Chewning
November 01, 2023
I had a 9 am appointment to have a state inspection, tire rotation and balance, and a diagnostic done for check engine light. Service manager Rodney did not return my call at 12:15 and was dismissive when I rotation and balance, and a diagnostic done for check engine light. Service manager Rodney did not return my call at 12:15 and was dismissive when I finally reached him at 1:27 pm. I then returned to the dealer only to be rudely informed by Rodney that they were not yet finished with the car and that he didn't know why. I went to the waiting room where, at 3:30, a different service manager arrived to tell me that it was ready and that she had just been told that she was now my service manager. 6.5 hours after my appointment time, I still had to wait while they replaced the wiper blades in order for the inspection to be complete. I have been a repeat customer at Lynchburg Nissan since 2009 and have NEVER been treated with such disrespect. That being said, I do want to thank Pam, my new service manager, for her assistance. Without her, I would probably still be sitting there! More
by JanJJ
Employees Worked With
Rodney Weeks
September 05, 2023
By a recommendation of close friend, I met Jason Decker @ Lynchburg Nissan . He found the perfect car for me. It’s so nice when your dreading the process of buying a car . My needs for a vehicle had changed Lynchburg Nissan . He found the perfect car for me. It’s so nice when your dreading the process of buying a car . My needs for a vehicle had changed , efficiency & safety were my priorities. Thank you Jason Decker , it’s a Kick ☮️ More
by Michelle.douthat45
Employees Worked With
Jason Decker
