Read Reviews McGeorge Toyota Scion

McGeorge Toyota Scion

McGeorge Toyota Scion

9319 West Broad Street
Henrico, Virginia 23294


Sales: (877) 239-6061
Service: (804) 755-9234
Parts: (804) 755-9216

McGeorge Toyota Scion
Manufacturers: Toyota, Scion

Write a ReviewWrite a Review

  • Customer Service:

    4.8
  • Quality of Work:

    4.8
  • Friendliness:

    4.9
  • Overall Experience:

    4.8
  • Pricing:

    4.6

24-Month Rating

based on 169 reviews

4.8

4.8 out of 5

282 lifetime reviews

McGeorge Toyota Scion

Most Reviewed Employees

  • Sean JonesSean Jones
    Assistant Service Manager
    32 reviews
  • Duane BookheimerDuane Bookheimer
    Finance Manager
    21 reviews
  • Garland WillisGarland Willis
    Toyota Master Certified Sales & Leasing Consultant
    19 reviews
  • David LowenhagenDavid Lowenhagen
    Toyota Master Certified Sales & Leasing Consultant
    15 reviews
  • Richard TiffinRichard Tiffin
    Finance Manager
    13 reviews
  • Chris McDonaldChris McDonald
    New Car Sales Manager
    11 reviews
  • John YeglinkskiJohn Yeglinkski
    Master Certified Toyota Sales & Leasing Consultant
    7 reviews
  • John WardJohn Ward
    Finance Director
    7 reviews
  • Tom BaskinTom Baskin
    Toyota Master Certified Sales & Leasing Consultant
    7 reviews
  • Tom ZecevicTom Zecevic
    Finance Manager
    6 reviews
View All Employees

Cars For Sale by this Dealer

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Certified: McGeorge Toyota Scion

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, McGeorge Toyota Scion has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

Our Location

Sales/Showroom

Monday: 9:00 AM - 8:00 PM

Tuesday: 9:00 AM - 8:00 PM

Wednesday: 9:00 AM - 8:00 PM

Thursday: 9:00 AM - 8:00 PM

Friday: 9:00 AM - 8:00 PM

Saturday: 9:00 AM - 6:00 PM

Sunday: Closed


Service

Monday: 7:30 AM - 6:00 PM

Tuesday: 7:30 AM - 6:00 PM

Wednesday: 7:30 AM - 6:00 PM

Thursday: 7:30 AM - 6:00 PM

Friday: 7:30 AM - 6:00 PM

Saturday: 8:00 AM - 5:00 PM

Sunday: Closed


Parts

Monday: 7:30 AM - 5:30 PM

Tuesday: 7:30 AM - 5:30 PM

Wednesday: 7:30 AM - 5:30 PM

Thursday: 7:30 AM - 5:30 PM

Friday: 7:30 AM - 5:30 PM

Saturday: 8:00 AM - 2:00 PM

Sunday: Closed


Our Amenities

After Hours Drop-Off Shuttle Service
Cable TV Parts Store
Children's Play Room Television
Customer Lounge Area Vending Machines
Free Coffee Express Service
Free Loaner Cars Desktop Computers
Free WiFi

sarahrabin
5/21/2013 7:11:49 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Tom BaskinTom Baskin
Tom ZecevicTom Zecevic
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of McGeorge Toyota Scion:

Great experience! Staff were extremely knowledgeable and accommodating. We enjoyed the "no pressure" part of the sales process. This dealership has earned a lifelong customer!

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paltic
5/14/2013 8:20:22 AM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Duane BookheimerDuane Bookheimer
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of McGeorge Toyota Scion:

My experience with Toyota was wonderful! I was in for a regular maintence check up and I had time to talk with the financial person to see what options I had for a trade in - I was in a lease vehicle but the monthly cost was alittle high for me at this time.

Tom was able to assist me with all my questions and concerns and I decided to trade in for a 2013 corolla in which brought my payment down and I would really save in the long run. I was thinking ahead I have a teenage daughter in which will get her license next year and this decision will definitely be the right one this vehicle will be great for her!!

Duane was the person to finish up with me and assisting me with more of the same questions and really help me transfer all my belongings from the 2011 camry to the 2013 corolla. I really love the people you have at this dealership I truly believe that anyone who needs a new vehicle should at least come by to see what you have to offer. I thank you alot and I will be a lifelong customer!!

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Response From: McGeorge Toyota Scion
Added: 5/15/2013 12:43:56 PM

Your review was a pleasure to read, thank you for taking the time to share this great feedback! Congratulations on your new Corolla--I'm sure you are continuing to enjoy it. Tom and Duane are valued members of the McGeorge Toyota family and they'll be happy to hear that they were able to impress you. We look forward to working with you again in the future! Before your next visit, check us out on Twitter and Facebook for access to our exclusive monthly specials.

Sincerely,
Bob Farlow
General Manager
Bob@McGeorgeToyota.com

Twitter
csalmon1946
5/12/2013 2:55:22 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Duane BookheimerDuane Bookheimer
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of McGeorge Toyota Scion:

We had not bought a new car in over twenty years. We had some trepidation about the process but we had a great experience at McGeorge Toyota. We looked at a number of cars at a number of dealers but wound up at McGeorge because of their reputation, pricing and professionalism. Our salesman, Duane Bookheimer, was courteous, knowledgable and just a real pleasure to deal with.

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Response From: McGeorge Toyota Scion
Added: 5/13/2013 11:56:08 AM

Congratulations on your new car! I'm happy to hear that your research led you to choose McGeorge Toyota as your dealer. Duane is a valued member of our team and it's great to know that he was able to impress you by delivering our trademark hassle-free customer service. Before your next servicing appointment, be sure to visit us on Facebook and Twitter. We offer exclusive specials for our likers and followers!

Sincerely,
Bob Farlow
General Manager
Bob@McGeorgeToyota.com

Twitter
Maximo
5/7/2013 10:40:54 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Harry Moseley
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of McGeorge Toyota Scion:

What a great experience! At first I was uncomfortable driving onto the car lot at McGeorge Toyota, but very quickly I was approached by the most friendly fellow, Harry Moseley. He immediately set my mind at rest as we talked about what was important to me. Other car salesmen have tried to tell me what they want to sell rather than what i wanted, but Harry was different. We ended up with a great new RAV4 and would encourage everyone who is uncomfortable driving onto a dealer lot to look forward to meeting Harry Moseley at McGeorge.

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Response From: McGeorge Toyota Scion
Added: 5/9/2013 11:59:59 AM

Congratulations on your new RAV4! I am happy to hear that Harry was able to set your mind at ease upon your arrival at McGeorge Toyota. We understand that car shopping can be a stressful experience; that's why we go above and beyond to provide friendly, honest, and pressure-free service. We look forward to working with you again in the future; be sure to find us on Twitter and Facebook for access to our exclusive monthly specials.

Sincerely,
Bob Farlow
General Manager
Bob@McGeorgeToyota.com

Twitter
gumspring
5/5/2013 12:17:11 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Mr. Mark Taylor
  • Customer Service:

    5
  • Quality of Work:

    4
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    3
  • Overall Score:

    4.4

My Review Of McGeorge Toyota Scion:

I would like to take this opportunity to express my appreciation to Mr. Mark Taylor, of the McGeorge Toyota Dealership, for his assistance in purchasing a new 2013 Toyota Camry. Under most conditions the chore of buying a new car is exasperating. It is time consuming, stressful, and involves having to deal with another worldly material object.

Mr. Taylor was able to eliminate most of the frustration of the purchase, and was diligent in meeting our needs. His low-key mannerism was refreshing. He was also able to quickly correct two of the concerns we had after the sale. He is courteous, knowledgeable and extremely proactive. I feel that he is a positive part of the McGeorge sales group.

Thank you

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Response From: McGeorge Toyota Scion
Added: 5/6/2013 5:04:47 PM

Thank you for taking the time to write this spectacular review! Mark is a valued member of the McGeorge Toyota family and he'll be delighted to hear that he was able to impress you! We work hard to maintain a stress-free and honest environment and it's great to know that you had a memorable experience. Before your next servicing appointment, be sure to find us on Twitter and Facebook for access to our exclusive monthly specials!

Sincerely,
Bob Farlow
General Manager
Bob@McGeorgeToyota.com

Twitter
vicksburg
4/5/2013 2:20:52 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Garland WillisGarland Willis
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of McGeorge Toyota Scion:

Garland Willis was a very patient salesman. We appreciated his assistance as we considered a replacement for our old mini van. We give him the very highest marks. Thanks.

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Response From: McGeorge Toyota Scion
Added: 4/8/2013 1:54:46 PM

It was a pleasure to read your review. Thank you for taking the time to share your feedback about McGeorge Toyota! It's great to hear that Garland was so helpful in your search for a new vehicle. Be sure to find us on Twitter and Facebook for access to our exclusive monthly specials!

Sincerely,
Bob Farlow
General Manager
Bob@McGeorgeToyota.com

Twitter
kawillis02
3/1/2013 5:46:36 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Duane BookheimerDuane Bookheimer
Garland WillisGarland Willis
Tom ZecevicTom Zecevic
  • Customer Service:

    N/A
  • Quality of Work:

    4
  • Friendliness:

    5
  • Overall Experience:

    4
  • Pricing:

    4
  • Overall Score:

    4.2

My Review Of McGeorge Toyota Scion:

I have previously bought a vehicle from garland Willis and he is always a professional and works the best deal. Duane and Tom were also very helpful.

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Response From: McGeorge Toyota Scion
Added: 3/4/2013 2:22:25 PM

It's great to know that our hard-working team has earned your loyal business. Thank you for taking the time to write this wonderful review! At McGeorge Toyota, we work hard to maintain a hassle-free and professional environment; it's encouraging to know that we've impressed you. Be sure to find us on Twitter and Facebook for access to our exclusive monthly specials.

Sincerely,
Bob Farlow
General Manager
Bob@McGeorgeToyota.com

Twitter
GRSHARP
2/21/2013 8:00:27 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Ken PuryearKen Puryear
Garland WillisGarland Willis
Tom ZecevicTom Zecevic
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of McGeorge Toyota Scion:

GARLAND WILLIS (SALESMAN), #1 WAS CHEERFUL & KNOWLEDGABLE, TOOK TIME TO FIND OUT EXACTLY WHAT WE WERE LOOKING FOR & WENT TO WORK RIGHT AWAY TO PUT US IN JUST THE 4RUNNER WE WERE LOOKING FOR....

KEN PURYEAR (SALES MANAGER) WENT OUT OF HIS WAY TO HELP THE SALESMAN WITH LOCATING & SECURING JUST THE RIGHT 4RUNNER FOR US, HE ALSO FOLLOWED THRU WITH OUR TRADE IN TO HELP SECURE THE DEAL..

TOM ZECEVIC (FINANCIALSERVICES) WAS MORE THAN EFFICIENT, PUTTING US AT EASE & HANDLING OUR PAPERWORK IN NO TIME AT ALL....

OVERALL BUYING AT MCGEORGE TOYOTA WAS A VERY PLEASANT EXPERIENCE.......

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Response From: McGeorge Toyota Scion
Added: 2/22/2013 2:19:20 PM

I'm elated to read about your experience with us! Thank you for taking the time to write this outstanding review. We are proud that Garland is a member of our dealership. He will be happy to hear about how satisfied you were with your visit. Congratulations on your new 4Runner; we hope to work with you again in the future. Check us out on Twitter and Facebook for access to our exclusive monthly specials.

Sincerely,
Bob Farlow
General Manager
Bob@McGeorgeToyota.com

Twitter
chadhobgood
2/21/2013 9:27:25 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Ed  AdamsEd Adams
Duane BookheimerDuane Bookheimer
Garland WillisGarland Willis
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of McGeorge Toyota Scion:

I had a great experience with the Garland Willis and Ed Adams at McGeorge Toyota. We bought a 2013 Highlander SE for our growing family. We needed something bigger, but still with decent gas mileage. This is the 4th new car we've bought from them. We know we got top dollar for our trade-in. The sales process went as smooth as possible. We knew which car we wanted before we walked in, and they were able to locate one and get it for us within a couple of days.

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Response From: McGeorge Toyota Scion
Added: 2/21/2013 2:00:09 PM

Congratulations on your fourth new purchase from McGeorge Toyota! We are honored to have earned your loyal business and we greatly appreciate your kind words about our dealership. Thank you for taking the time to share your experience. We can't wait to see you for your next servicing appointment! If you haven't already, check us out on Twitter and Facebook for access to the exclusive specials we offer for our likers and followers!

Sincerely,
Bob Farlow
General Manager
Bob@McGeorgeToyota.com

Twitter
Roy Brown
1/5/2013 6:49:19 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Chris McDonaldChris McDonald
Garland WillisGarland Willis
Tom ZecevicTom Zecevic
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of McGeorge Toyota Scion:

In the last six months I have purchased two vehicles from McGeorge Toyota (in both cases Garland Willis was my sales representative) and in each case I left more than pleased with the experience and will definitely will recommend anyone I know who is looking for a car to go there. The aspect of my experience that left me the most satisfied is that in my dealings with Garland and Chris, there were no high pressure sales pitches but made me feel that they were doing their best to give me the best deal possible and to insure that all of my questions were answered. The couple of issues I did have during the purchases of my vehicles were handled promptly and until I was satisfied.

One thing that I feel shows the consistency when it comes to the positive buying experience is that my second purchase, which was on Jan 1, 2013, started on the internet. I found the experience to be just the same as being in the dealership. I felt this truly reflected the quality of the dealership because all of my questions were answered and the staff even discussed price with me, even though I was in essence an anonymous individual on the Net and not really knowing how serious I was in purchasing a vehicle.

Aside from the interactions with the sales staff, the price that I bought each of vehicles for was lower than any dealer in the area.

I have bought several new cars and have never walked away from the experience feeling as good as I have bought my last two purchases which were both from McGeorge Toyota.

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Response From: McGeorge Toyota Scion
Added: 1/7/2013 1:46:45 PM

Roy, thank you for taking the time to share your feedback! I am very pleased to hear that our consistent professionalism and great customer service has earned your repeat business. I hope you are continuing to enjoy your purchases from McGeorge Toyota. We can’t wait to see you for your next servicing appointment; be sure to check out our latest deals on Facebook and Twitter before you come in.

Sincerely,
Bob Farlow
General Manager
Bob@McGeorgeToyota.com

Twitter

Reviews 11-20 >>