Read Reviews O'Hare Honda

O'Hare Honda

O'Hare Honda

1533 S River Road
Des Plaines, Illinois 60018


Sales: (847) 297-5700
Service: (866) 981-1704
Parts: (888) 348-9242

O'Hare Honda
Manufacturer: Honda

Write a ReviewWrite a Review

  • Customer Service:

    4.5
  • Quality of Work:

    4.5
  • Friendliness:

    4.5
  • Overall Experience:

    4.4
  • Pricing:

    4.4

24-Month Rating

based on 76 reviews

4.5

4.5 out of 5

188 lifetime reviews

O'Hare Honda

Most Reviewed Employees

View All Employees

Cars For Sale by this Dealer

Need a New Car?

Certified: O'Hare Honda

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, O'Hare Honda has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About O'Hare Honda

O'Hare Honda is a family owned and operated business located in Des Plaines IL. We have been in business for 78 years and year after year, we do everything possible to make our customers happy. Our #1 goal is to make you a happy customer. If you have any concerns or comments, please call (847)297-5700.

Our Location

Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 9:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 8:00 PM

Saturday: 9:00 AM - 6:00 PM

Sunday: Closed


Service

Monday: 7:00 AM - 6:00 PM

Tuesday: 7:00 AM - 6:00 PM

Wednesday: 7:00 AM - 6:00 PM

Thursday: 7:00 AM - 9:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 7:00 AM - 4:00 PM

Sunday: Closed


Parts

Monday: 7:00 AM - 6:00 PM

Tuesday: 7:00 AM - 6:00 PM

Wednesday: 7:00 AM - 6:00 PM

Thursday: 7:00 AM - 9:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 7:00 AM - 4:00 PM

Sunday: Closed


Our Amenities

After Hours Drop-Off Television
Cable TV Vending Machines
Customer Lounge Area After Hours Drop-Off
Drive-In Service Automated Car Wash
Express Service Cable TV
Free Coffee Instant Financing
Free WiFi Parts Store
Laptop Computers Pet Friendly
Parts Store Rental Car Service Onsite
Shuttle Service

mperrott
5/13/2013 8:05:24 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Gina DiGiacomoGina DiGiacomo
Stan SoczynskiStan Soczynski
  • Customer Service:

    4
  • Quality of Work:

    4
  • Friendliness:

    5
  • Overall Experience:

    4
  • Pricing:

    4
  • Overall Score:

    4.2

My Review Of O'Hare Honda:

Staff was friendly from start to finish. Stan helped me find the exact car I wanted. A smile goes a long way ... thanks O'hare Honda.

Was this review helpful to you?    Yes | No

Response From: O'Hare Honda
Added: 5/14/2013 11:18:55 AM

We appreciate this great review and we're happy to know you enjoyed your visit. Thanks so much for your kind words!

Sincerely,
Steve Foresta – General Manager
O: 847-553-3159
sforesta@oharehonda.com

Twitter
okatzman
5/4/2013 8:32:46 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: No
Employee(s) Dealt With:
Anatoli (Al) P.
  • Customer Service:

    1
  • Quality of Work:

    N/A
  • Friendliness:

    3
  • Overall Experience:

    1
  • Pricing:

    3
  • Overall Score:

    2.0

My Review Of O'Hare Honda:

Stay away from this place - it oozes dishonest and disrespectful!

I had made a few phone calls and began to negotiate on a particular car. The salesman I worked with was Anatoly (Al) P. (he used to be at Carrs Honda). Finally, after several call backs from him "checking in" on me and the status of my car purchase, I called back on Saturday afternoon to see if the car was still available. When I learned that it was, I told him I would drive right over for a test drive. Prior to hanging up, I told "Al" I'd see him in about 20-30 minutes.

So I arranged for childcare for my youngest kids and took my oldest with me. When we showed up to the dealership, Al greeted me and we walked off into the parking lot together, presumably to test drive this very car I came out to see. 10 seconds later he turned and said, "oh, I think that car just sold." I expressed my utter disbelief that car which had been there 20 minutes earlier sold and disappeared off the lot so quickly. He went to "double check" and when he came out informed me that in that 20 minute period the "owner's wife" stopped by the dealership and borrowed the car for the weekend.

Unbelievable! Obviously the car wasn't there when I called and this @ss just didn't value my time enough to actually check on it.

Straight up liars (which I know is not a total shock from a car dealership)...I will never go back.

Was this review helpful to you?    Yes | No

Twitter
Plrskenny4
4/11/2013 9:35:59 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Marc BresciaMarc Brescia
Marc BresciaMarc Brescia
Derek   WojciechowskiDerek Wojciechowski
Derek   WojciechowskiDerek Wojciechowski
Derek   WojciechowskiDerek Wojciechowski
  • Customer Service:

    N/A
  • Quality of Work:

    N/A
  • Friendliness:

    N/A
  • Overall Experience:

    N/A
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of O'Hare Honda:

O'Hare Honda proved to be the best experience ever when purchasing a new car. Everyone was friendly & it wasn't the "typical car salesman" experience.

Was this review helpful to you?    Yes | No

Response From: O'Hare Honda
Added: 4/12/2013 1:06:32 PM

Hi Kenny,
Thanks for the awesome review. We are happy to hear that your experience at O'Hare Honda was the best ever! Be sure to follow us on Facebook and Twitter for insider specials. Enjoy your new ride!

Sincerely,
Steve Foresta – General Manager
O: 847-553-3159
sforesta@oharehonda.com

Twitter
jaraslawski
4/1/2013 1:21:32 PM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Bruce BreckenfelderBruce Breckenfelder
Steve ForestaSteve Foresta
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of O'Hare Honda:

I have purchased 5 cars at O’Hare Honda in the past 8 years. The car buying experience was actually really good with the salesman coming out to swap my trade in for the car I was buying. I thought that was a pretty nice touch. Thank you - Steve Foresta you are the real deal.

The service department was great, competent and professional. Oil changes and maintenance is quick and trouble free. They have free coffee and wifi. Very convenient, since you can work while waiting for the service to complete. Well Done Bruce !!

Was this review helpful to you?    Yes | No

Response From: O'Hare Honda
Added: 4/2/2013 2:40:32 PM

Hi Jara,
Thanks for leaving an excellent review!! We are happy to hear that your car buying experience was really good. Bruce is an awesome member of our team too. Be sure to check us out on Facebook and Twitter for insider specials. Thanks for your continued business.

Sincerely,
Steve Foresta – General Manager
O: 847-553-3159
sforesta@oharehonda.com

Response From: O'Hare Honda
Added: 4/2/2013 2:40:50 PM

Hi Jara,
Thanks for leaving an excellent review!! We are happy to hear that your car buying experience was really good. Bruce is an awesome member of our team too. Be sure to check us out on Facebook and Twitter for insider specials. Thanks for your continued business.

Sincerely,
Steve Foresta – General Manager
O: 847-553-3159
sforesta@oharehonda.com

Response From: O'Hare Honda
Added: 4/2/2013 2:41:12 PM

Hi Jara,
Thanks for leaving an excellent review!! We are happy to hear that your car buying experience was really good. Bruce is an awesome member of our team too. Be sure to check us out on Facebook and Twitter for insider specials. Thanks for your continued business.

Sincerely,
Steve Foresta – General Manager
O: 847-553-3159
sforesta@oharehonda.com

Twitter
idrumm2
3/31/2013 12:12:11 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Stan Soczynski
  • Customer Service:

    4
  • Quality of Work:

    4
  • Friendliness:

    4
  • Overall Experience:

    4
  • Pricing:

    4
  • Overall Score:

    4.0

My Review Of O'Hare Honda:

Stan Soczynski of O'Hare Honda made the car-buying experience a pleasant one. He never pressured us into buying anything that we didn't want to buy though he provided us with all the information that we needed to make a purchase decision. Stan is a great ambassador for the O'Hare Honda Auto group.

Was this review helpful to you?    Yes | No

Response From: O'Hare Honda
Added: 4/2/2013 2:54:33 PM

Hi,
Thanks for taking the time to leave a review. Stan is an awesome member of our team. We are happy to hear that he was able to help you in your car buying experience. Be sure to check us out on Facebook and Twitter for insider specials and enjoy your new car!!

Steve Foresta – General Manager
O: 847-553-3159
C: 312-203-2600
sforesta@oharehonda.com

Twitter
laetizia
2/27/2013 6:38:59 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: No
Employee(s) Dealt With:
Marc BresciaMarc Brescia
Gina DiGiacomoGina DiGiacomo
Andrew TomlinsonAndrew Tomlinson
Ted WalaTed Wala
  • Customer Service:

    1
  • Quality of Work:

    1
  • Friendliness:

    1
  • Overall Experience:

    1
  • Pricing:

    3
  • Overall Score:

    1.4

My Review Of O'Hare Honda:

Originally, i thought that I made a good deal buying a 2013 Odyssey from this dealership but when i brought back the car to have the options package/accessories installed in the car, I discovered that they installed non-Honda equipment in the car to save money... It was a very unpleasant experience to deal with the general manager, Andrew Tomlinson, who lied to me repitively and was very deceiving. I would not recommend to use this dealership.

Was this review helpful to you?    Yes | No

Response From: O'Hare Honda
Added: 4/2/2013 2:55:05 PM

Hi Laetizia,
Thanks for taking the time let let us know about how you fell. Sorry to hear that you were not satisfied with your experience. Please feel free to contact me so that we can further discuss your situation.

Steve Foresta – General Manager
O: 847-553-3159
C: 312-203-2600
sforesta@oharehonda.com

Response From: O'Hare Honda
Added: 4/2/2013 2:55:06 PM

Hi Laetizia,
Thanks for taking the time let let us know about how you fell. Sorry to hear that you were not satisfied with your experience. Please feel free to contact me so that we can further discuss your situation.

Steve Foresta – General Manager
O: 847-553-3159
C: 312-203-2600
sforesta@oharehonda.com

Twitter
mmarshfield
2/14/2013 1:40:15 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Stan Soczynski
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of O'Hare Honda:

Thanks Stan!
I really love my new car and had a great experience working with you! My sister will most likely be coming in for the same car in a couple of months!
-Marla

Was this review helpful to you?    Yes | No

Response From: O'Hare Honda
Added: 4/2/2013 2:56:05 PM

Hi Marla,
Thanks for your awesome feedback!! We are happy to hear that you love your new car! Stan is an awesome member of our team! Be sure to like us on Facebook and Twitter for insider specials. Enjoy your new car!


Steve Foresta – General Manager
O: 847-553-3159
C: 312-203-2600
sforesta@oharehonda.com

Twitter
shotgun007
1/22/2013 8:39:57 PM

Reason For Visit: Service
I Recommend This Dealer: No
Employee(s) Dealt With:
Bruce the service manager
  • Customer Service:

    N/A
  • Quality of Work:

    1
  • Friendliness:

    1
  • Overall Experience:

    1
  • Pricing:

    1
  • Overall Score:

    1.0

My Review Of O'Hare Honda:

Absolutely herrandous and unprofessional approach to a genuine customer dissatisfaction issue. Insulting and rude choice of words when talking to a customer. Asking for a proof of a conversation from the customer that was carried out on their own phone line.

Was this review helpful to you?    Yes | No

Response From: O'Hare Honda
Added: 3/20/2013 6:37:47 PM

Hi,
Sorry to hear about your experience. At O'Hare Honda, we strive for great customer service. Please contact me so that we can further discuss your situation.

Sincerely,
Tom Wojcik – Internet Manager
O: 847-553-3115
twojcik@ohareautogroup.com

Twitter
acalam
11/27/2012 7:23:14 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Adolfo RomanAdolfo Roman
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of O'Hare Honda:

I want to thank Stan Soczynski and Adolfo Roman for making my new car purchase such a pleasant experience. They were both extremely attentive to our requests for quotes and did their best to expedite our new car purchase once my decision was made. I also received outstanding service from the service department. This was our third new car purchase from this dealership in the in the past five years. Highly recommend!

Was this review helpful to you?    Yes | No

Response From: O'Hare Honda
Added: 11/28/2012 2:53:59 PM

It's great to hear that we were able to help you. I'm glad you took the time to let us know how your experience went. Customer feedback is what keeps us encouraged and able to continue to provide excellent service. We hope to see you back soon! Thank you again. Regards, Steve Foresta - General Manager - sforesta@oharehonda.com

Twitter
Jino Lee
11/23/2012 9:53:24 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Shahbaz  SheikhShahbaz Sheikh
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of O'Hare Honda:

Shahbez was really friend. He was honest and answered my questions in a friendly manner. He was polite to my parents. I felt that he helped me as much as he could. I am happy with my purchase.

Was this review helpful to you?    Yes | No

Response From: O'Hare Honda
Added: 11/26/2012 6:38:22 PM

I'm very glad to hear you are happy with your purchase. We want that more than anything. Thanks for letting us know how it all went. Your feedback helps us take even better care of our customers. Thank you for your business and your feedback! Please don't hesitate to come see us for anything else down the road. Regards, Steve Foresta - General Manager - sforesta@oharehonda.com

Twitter

Reviews 11-20 >>