I got on the Peoria KIA Internet site to check out the 2016 KIA Sorento. Of course a pop-up chat window came up immediately and the person on the other end asked if they could help me. When I chatted that I was looking to lease a KIA Sorento, he asked for my name, address, email address and phone number and said that someone would contact me by phone. A guy by the name of Larry called me and showed me a picture of a light colored Sorento (my preference) and asked me when I could come in to talk about the lease. I told him that I would be in the next evening (Friday) or on Saturday afternoon. He asked if I had a trade-in and I told him that we had a 2003 KIA Sedona van. He asked how many miles were on the car and if it was in good condition. I told him that it ran like a charm but it had 186,000 on it. He said "Great. That will be more than enough to cover the down payment". He told me that the monthly payment would be between $219 and $239 for a three year lease with 12,000 miles a year. My wife and I went there tonight and Larry was not there. Some other salesman (who is not even listed in the employee list below) let us take a test drive and then we went into the dealership to complete the paperwork. After filling out the credit application and getting credit score information, he left us and went up to the counter to talk with another employee. He came back about 10 minutes later and said that he could only give us $1,000 for the trade-in and the monthly payments (including tax, registration, etc.) would be $328.00. He said the monthly payment was higher than what "Larry" had said over the phone was because he didn't include the tax, licence and registration and that we had test driven an "LX" model and Larry was quoting the "L" model. The only difference to the basic package of the "L" and "LX" models was the back-up camera and an "e" service in the radio/CD area. We told him that we didn't really need the "e" service or the back-up camera so he went back up to the counter and talked with the same employee. When he came back he had the exact same piece of paper with him that said the monthly payment would be $328 and the down payment would be $2,499. When I accused them of a "bait and switch" about the down payment and the difference in the monthly payment, he said that he couldn't speak for Larry and that Larry should not have quoted me a monthly payment. I'm upset about the difference in the monthly payment but even more upset that "Larry" would say that our 2003 Sedona would be "MORE THAN ENOUGH TO COVER THE DOWN PAYMENT". No wonder car dealerships that lack honesty and integrity hurt the reputations of all car dealerships.
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