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Phil Fitts Ford

New Castle, PA

4.8
1,328 Reviews

3250 Wilmington Road

New Castle, PA

16105

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1,328 Reviews of Phil Fitts Ford

July 03, 2026

Cannot say enough good things about the service we receive at Phil Fitts Ford. Both the service department and the body shop are outstanding. Kenny and Rob in service always get us scheduled quickly More

by rbvanburen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny, Rob, Tony Oliva
Jul 05, 2026 -

Phil Fitts Ford responded

Hi, thank you for taking the time to leave a review for us at Phil Fitts Ford & Lincoln. We're happy we could meet your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 03, 2026

A great experience. Gave us the best options and put us in the exact vehicle I wanted!! More

by lisa.bobbert
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Altman, Albee Mangino
Jul 05, 2026 -

Phil Fitts Ford responded

Hi, your satisfaction is our top priority. Please let us know if there is ever anything else we can do for you! Safe travels!

July 01, 2026

Service team is kind, welcoming and knowledgeable! I trust them to work on my vehicle's. More

by LuxyGirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny and Rob!
Jul 02, 2026 -

Phil Fitts Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If there is anything else we can do to assist you, please let us know! Take care!

June 19, 2026

I am happy with the vehicle. Our sales person helped us find so far. It seems to be a very good vehicle, but it has only been a couple days so so far so good. We had to get an ol More

by mah1968
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Hunsinger
Jun 21, 2026 -

Phil Fitts Ford responded

Hello, we appreciate your feedback of our Staff's outstanding service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 19, 2026

Callie and the team were honest and excellent customer service and support. I Highly recommend More

by Nessap3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Altman, Brian Hietsch, Callie Whiting
June 10, 2026

The smoothest, easiest purchase we ever made. Everyone was knowledgeable and proficient, they went above and beyond to help us. I've been telling everyone how wonderful our experience was. We lo More

by darastover
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michelle Swogger
Jun 11, 2026 -

Phil Fitts Ford responded

Hello, It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 10, 2026

I highly recommend will definitely be back 10/10 experience awesome to deal with and do business with if you go ask for Callie whiting the best salesman I’ve ever dealt so professional and on point More

by nate23bb
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Altman, Callie Whiting
Jun 11, 2026 -

Phil Fitts Ford responded

Hello, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

June 04, 2026

Although I have always found them to be very efficient. I have to wonder why changing a fuse costs over 600 dollars More

by Rosedimx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know names
Jun 05, 2026 -

Phil Fitts Ford responded

Hello, we appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (724) 658-3521 when you have a chance. Thank you, and we look forward to hearing from you.

May 28, 2026

Did a great job fixing my truck. Very fast repair time. Kenny is a great guy to deal with. More

by toddw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
kenny
May 30, 2026 -

Phil Fitts Ford responded

Hello, thank you; we appreciate your feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 27, 2026

Thank you for the easy transition of buying used vehicle in a system with a loan application More

by debbieDebbieraepa
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Knauf
May 30, 2026 -

Phil Fitts Ford responded

Hi, we are very happy to have provided you with such a positive experience! Safe travels!

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