Rhinebeck Ford

Ridiculous! We are from Pa. bought a truck there in July. Still have no registration. Have called many many times & nobody seems to want to help. Sue says she will look into it & never calls back. Chuck was Still have no registration. Have called many many times & nobody seems to want to help. Sue says she will look into it & never calls back. Chuck was great when we bought the truck but I guess once they get your money they don’t care. 7 months later & nothing. More

Customer Satisfaction is Definitely a Priority Here I bought an 05 Ranger here and it was the first car I ever bought and had in my name from a dealership. While there were some normal hiccups with the I bought an 05 Ranger here and it was the first car I ever bought and had in my name from a dealership. While there were some normal hiccups with the process it was very clear how much they prioritized customer satisfaction. The service department promptly fixed an issue that was in the warranty period of my truck and Frank Furtak is the type of car salesman you want to buy a car from. I work for a dealership now and the type of atmosphere I love about my job is also present at Rhinebeck Ford. Even after I sold the truck they helped me get a refund on the remainder of the warranty. While I am not in the market for any (recent) Ford vehicles I would not hesitate to become a repeat customer should that change....I am saving to get a used Ford truck and I will certainly have it serviced there once I purchase it. More

Mechanics are like surgeons!?!? I would give 0 stars if that where possible. My Ford Sport Trac broke down and it was towed Rhinebeck Ford. It was the closest repair shop to where I would give 0 stars if that where possible. My Ford Sport Trac broke down and it was towed Rhinebeck Ford. It was the closest repair shop to where it broke down. They said it needed a new radiator and would cost $1100.00. I thought the quote was high but I had it repaired. When it was done my wife and I went to pick it up. Service told me it was fixed but it had a bit of a miss fire and suggested I take it to my mechanic. I paid for the truck and went to start it. The battery was dead so I had it jumped. When the truck finally got started it was vibrating like crazy and white smoke was billowing out of the exhaust. Water was boiling out of the radiator. None of the mechanics knew what was wrong. I left the truck there for them to look at it. My wife had to call several times before they took her call telling her it was a blown head gasket and would cost upwards of $3000.00 to repair. The truck only had 70 thousand miles on it. When I called the service manager and asked “nicely” why the blown head gasket wasn’t discovered and you let me pay for the truck he went into a tirade on that mechanics are like surgeons. What!?!? I had my truck towed to my mechanic. The tow truck driver said this was not the first time towing a car from Rhinebeck Ford. My mechanic said if it is a blown head gasket it was caused by not installing the radiator correctly. More

Rhinebeck Ford Great salesmen. Great all around staff. I would definitely check them out before going elsewhere. They made sure everything was setup and perfect befo Great salesmen. Great all around staff. I would definitely check them out before going elsewhere. They made sure everything was setup and perfect before I left the dealership. More

Great low pressure dealership Jim Gay at Rhinebeck Ford is an honest salesman that does not pressure you into buying something that you don't want. It was great to test drive, neg Jim Gay at Rhinebeck Ford is an honest salesman that does not pressure you into buying something that you don't want. It was great to test drive, negotiate a price and take delivery of our new truck with no hassle and no pushy salespeople. We will be back to Rhinebeck Ford for our next truck, hope to see Jim there again. More

Fifth vehicle I have bought at this dealership. While some of the faces have changed over the years it’s still feels like a small town business. Seemed happy to wor I have bought at this dealership. While some of the faces have changed over the years it’s still feels like a small town business. Seemed happy to work with me to get the price where I wanted it. Worked very hard to make a deal. More

Car Purchased at Rhinebeck Ford (3/26/2019) I would like to compliment the Rhinebeck Ford Team for the GREAT job they did for us. Their Sales Specialist Frank Furtak was wonderful. He is very kn I would like to compliment the Rhinebeck Ford Team for the GREAT job they did for us. Their Sales Specialist Frank Furtak was wonderful. He is very knowledgeable, helpful and considerate. He made it an enjoyable experience with zero pressure. We are so pleased with our car purchase. We would not hesitate to return to Rhinebeck Ford in the future as well as recommend Frank and the Rhinebeck Team to our friends. More

Went for an alignment, left $100 poorer & needing new tires Left my car for a day and a half for an alignment (said they were having "some trouble" and needed more time, but couldn't give me any more info). Whe Left my car for a day and a half for an alignment (said they were having "some trouble" and needed more time, but couldn't give me any more info). When I picked it up, the lady at the counter said "You're all good!" and handed me a completely green alignment sheet, even after I asked if there was any issues. After driving it for a bit, I felt something was up with the rear end, but chalked it up to being an older car. A few weeks later I noticed my right rear tire (brand new) was very worn. Immediately after that, I drove it in the snow for the first time since the alignment, and the back end constantly felt like it was drifting. Called them and they said "All we can do is have it in for another alignment". After they had a look, they told me the rear end was VERY out of spec, stating "something" had happened (though they couldn't identify what was broken). They then refused to fix the alignment because "the bolts are too rusty and we don't want to break anything." Then they started blaming my lift kit (apparently they can't deal with my two inches of lift, but can align F-150s with 8-inch lifts in them), telling me there "isn't enough camber adjustment in the rear". I asked them why none of this was brought up the first time around, and all they could say was "something" had caused it to go out of alignment. I asked for a refund of the original alignment, to help cover the cost of the new rear tires I was going to need, but they declined, stating they "do not warranty alignments" I asked to speak with a manager and they told me one would call me the next day... no one ever did. I was told both the first and second alignment sheets would be left in my car, but neither were. I brought my car to a Mavis and they were able to completely fix the alignment in less than two hours for half the price Rhinebeck Ford charged me. My tires have stopped wearing irregularly, and it now handles perfectly in the snow again. I didn't ask for much here - just a refund. I wasn't rude, I wasn't unreasonable. It very much seems like a mistake was made somewhere along the line (like, maybe, never actually aligning the rear of my car) and instead of owning up to it and making a return customer, they made poor excuses and lost my respect. If anyone at RB Ford actually gives a xxxx and reads this, I'd love to hear from you. Give me a shout, my number is in your system. More

Excellent buying experience Our decision to purchase here was easy, they were willing to work with us and were honest. They made us feel like our business was important to them. Our decision to purchase here was easy, they were willing to work with us and were honest. They made us feel like our business was important to them. They took the time to answer our questions and from this point on we will be bringing all of our vehicles to them for service. Highly recommend! More

Great bunch of employees! I spoke with Corey the GSM regarding some used Jeeps he has on the lot recently and he blew me away with his professionalism. Took the time to answer I spoke with Corey the GSM regarding some used Jeeps he has on the lot recently and he blew me away with his professionalism. Took the time to answer questions I had in a timely fashion. When I visited the dealer he took the time to talk to me and introduce me to other employees. I haven’t made a purchase yet but I do know that Corey and his team have earned my business! More