Rosenthal Nissan/Mazda

Reason for Visit: Sales

I recommend this dealer: No

My Review of Rosenthal Nissan/Mazda:
Plain and simple.
They had the car I was looking for, last year's model at a good price. Well I schedule an appointment to check it out. When I got there, I got some help but was on my own for quite a while. Next, we go inside and I get the pressure to buy it now, you should buy it now, it might be gone tomorrow.....on and on. I should have left then. No...I stuck it out.
The next day I schedule an appointment to buy the car that Saturday. I plan for noon and show up at 11:30. Well...this throws a wrench in the works...but I stick it out. So, we go, find the exact vehicle I was looking for. Next, we go for a test drive, everything is cool. On to the waiting. I must have waited for 2 hours...back and forth with this and that. Ok, finally finished with the paperwork. Next Angelina (Sp?) comes over and gives me the hard sell on a treatment for the seats and the paint. Better than $500. I must have said no 300 times...she wouldn't get the message. Like my ex-wife only worse. So there I sit..for maybe another 1-2 hours. Waiting. It's rolling up on 4 PM fast. My ride to the dealership is wondering what is going on...I politely tell him I don't know but I will try to find out.
Maybe 20 minutes later, I'm in the finance manager's office. He walks me through some paper work trying to get me to buy an extended warranty. He never says warranty but somehow expects me to pay for it. Well I get a good look at what I'm about to sign and reject it. Then he plays dumb, finally coming around to 3 yr 36K miles factory warranty. Ok, we go through the cash I brought, and i go outside to wait for the car to be washed and filled with gas. It's around 5 PM. The clouds are forming for some good rain. I wait yet another hour. My salesman "forgets" to put gas in the car. So I politely ask can i get the gas as promised. So he's off to fill me up with gas. Finally, around 6:30, in a monsoon of a storm, I drive home.
The kicker here: about 15 minutes ago, I received a harassing phone call from Yared himself, complaining about his commission and something like I lied. Put it this way, he really didn't know a whole lot about the car I was looking at. It took better than 6 hours to buy the car. Hard sell is really a bad tactic, even if she's pretty. Put it this way, they won't be seeing me ever again.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Rosenthal Nissan/Mazda:
It is really stupid to visit this Dealer .
They called me up saying that they have the car I am looking for and would beat the price that I discussed with then over phone with attractive financing options.
Horror 1 - I called them up to pick me up at the metro and they told me somebody would be there in 5 minutes. I waited for 15 in freezing cold for somebody to appear
Horror 2 - On reaching the dealership . I was taken for a round of inventory and they stopped the car infornt of a car that was absolutely different than my specifications ( I wanted dark Slate and he was selleing me silver)
Horror 3 - They promised that they would get the vehicles from the near by dealerships if we agee on a price which was known to them earlier .
Now they gave me a excuse that since they are getting the car from other dealer they wont be able to offer me the price ( my mistake) Horrible .
Then they started the discussion on why the price that I want .
Did I go there to explain them my pricing ... I wnet there to buy a car that I neeeded on my terms .
The Story Doesn't end there
Horror 4- When the deal could not be struck we had to wait for 30 minutes to take us to the Metro Station as if time would factor our decisions .
There was 0 coutesy shown in the entire transaction and a very unprofessional beahavior .
Later on we realised that we were dealing with the General Manager of the dealership Mr Samuel ....

It was a Horrible and horrendous experience

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Rosenthal Nissan/Mazda:
Buying was ok not the greateswt 71/2 hrs, with almost no movement in price. new vehicle has dents that they promised to repair wow what a nightmare, tech took my vehicle joyriding...and the managment does not care one bit, they kept saying techs were test driving ( 2 of my windows did not work hardly a reason to test drive). Two weeks and I am waiting on a new bumper or a price and when I called today friday as instructed by Lam, he could not remember why I was calling. Fantastic, if this were a hospital I would be dead.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Rosenthal Nissan/Mazda:
We were connected with this dealership through Autobytel. The sales manager contacted me and quoted me a fair price immediately. When he said he could get the exact color car on the lot for me that day, we decided to use Rosenthal to make our purchase. The actual purchase itself was fairly painless. The price was already negotiated, so that was pretty easy. In fact, when we got to the dealership, we found out my husband received an additional discount through work. We were quoted the price again, this time with an additional mark-down. Once this was settled, we were sent to finance. The man helping us called to verify the terms he could offer us, as well as the rebate offers. He gave us the option of $2000 cash back or 2% for 60months. I knew that other dealers had quoted me 3%, so I verified several times that he really meant 2%. He said yes. We voted to take the financing offer. He took the price he was given, ran the numbers in front of us, with 2% interest rate, and told us our payment. We signed all the necessary paperwork and took our new car home. As an aside, we love the car. But the dealership...<br><br>The sales manager called us two days later and informed us that they had given us both rebates by accident and we needed to come in and let them raise the price $2000. Our initial reaction was &quot;absolutely not.&quot; The sales manager said the price he quoted me included the $2000 rebate, but this was NEVER revealed to us, not even when he quoted us the price three different times in person. We had our lawyer look over our contract and he agreed with us that we could fight them and win. Despite the fact that somewhere in the stack of papers we signed was a form that acknowledged the rebate options, the wording made it binding to the dealer, not to us, and therefore didn't seem to prove the dealer's side of things. The dealer claimed that if we did not come back in and let them add to the price, we would not receive financing through Nissan. <br><br>My husband and I were not in a position to waste time arguing in court over $2000, so we decided to try to appeal to their sense of integrity. A meeting with the general manager yielded no results, not even an apology. In trying to prove to my husband that the paperwork had been wrong, they printed two more additional copies of it, all of which printed out the &quot;wrong&quot; numbers. They finally got it to print what they wanted on the third try. We offered them a compromise in which we would drop the purchase of an extended warranty from the contract and they could add $2000 back to the price, coming out with 96.00 difference. We asked them to make up the difference. They said no. Then they informed us that they were also wrong about the interest rate they had offered us, that it was actually 3%. I knew that this was what I had been quoted from other dealers, but the fact is, our contract explicitly stated 2%, not to mention it was written all over our file from our initial finance meeting. They insisted that Nissan would not finance us at any other rate than 3%. We came out of there with a higher price, higher interest rate, minus an extended warranty, and our payment increased by $16. <br><br>We had other issues with Rosenthal, but I do not have room here. <br> We DO NOT recommend this dealership for purchases or service. Avoid them at all costs. Or at least be prepared to fight them in small claims court when they goof up the paperwork and expect you to pay for it.

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