Read Reviews Royal Chevrolet

Royal Chevrolet

Royal Chevrolet

4502 West Broad Street
Richmond, Virginia 23230


Sales: (804) 521-5300
Service: (804) 521-5300

Royal Chevrolet
Manufacturer: Chevrolet

Write a ReviewWrite a Review

  • Customer Service:

    4.9
  • Quality of Work:

    4.8
  • Friendliness:

    4.9
  • Overall Experience:

    4.8
  • Pricing:

    4.6

24-Month Rating

based on 77 reviews

4.8

4.8 out of 5

95 lifetime reviews

Royal Chevrolet

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Certified: Royal Chevrolet

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Royal Chevrolet has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Royal Chevrolet

At Royal Chevrolet, we work hard to get you into the vehicle you have always wanted. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. We have provided actual pictures of our entire inventory with competitive pricing. If you have any questions, please feel free to contact us or call our Internet Department at (804) 521-5300.
Royal has a convenient location for your sales and service needs. The store is located in Richmond,Va. Our store offers a full line up of Chevrolets as well as service. Come in and see why Royal is "The dealership that's different" today!

Our Location

Sales/Showroom

Monday: 9:00 AM - 8:00 PM

Tuesday: 9:00 AM - 8:00 PM

Wednesday: 9:00 AM - 8:00 PM

Thursday: 9:00 PM - 8:00 PM

Friday: 9:00 AM - 8:00 PM

Saturday: 9:00 AM - 6:00 PM

Sunday: Closed


Service

Monday: 7:30 AM - 6:00 PM

Tuesday: 7:30 AM - 6:00 PM

Wednesday: 7:30 AM - 6:00 PM

Thursday: 7:30 AM - 6:00 PM

Friday: 7:30 AM - 6:00 PM

Saturday: Closed

Sunday: Closed


Parts

Monday: 7:30 AM - 6:00 PM

Tuesday: 7:30 AM - 6:00 PM

Wednesday: 7:30 AM - 6:00 PM

Thursday: 7:30 AM - 6:00 PM

Friday: 7:30 AM - 6:00 PM

Saturday: Closed

Sunday: Closed


Our Amenities

After Hours Drop-Off Parts Store
Cable TV Pet Friendly
Children's Play Room Shuttle Service
Customer Lounge Area Television
Free Coffee Vending Machines
Free WiFi

ss1420
6/7/2013 7:13:10 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Andre MorrisAndre Morris
Luke ReidLuke Reid
Michael YatesMichael Yates
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    3
  • Overall Score:

    4.5

My Review Of Royal Chevrolet:

When I arrived at the dealership, I was greeted by Andre Mooris who whas friendly, helpful, and not pushy or "sales aggressive". He processed my vehicle interests and budgetary parameters and was able to meet all of those expectations in the vehicle that orginally made me stop into the dealership. I found the vehicle on-line in the dealer's website inventory, and found the site to be very user friendly and satisfactory. All of the individuals I dealt with at the dealership treated me with professionalism, respect, and presented a positive attitude, which I had not received from some other competing dealers. I would recommend this dealership to others at any time!

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Shawnstyle202
5/14/2013 6:48:29 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Warren CieslakWarren Cieslak
Bob MooreBob Moore
Luke ReidLuke Reid
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Royal Chevrolet:

Easy to work with and great service. Would definitely recommend for new or used purchase . I will return for the next purchase. Thanks for all the help!

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dlwelch
4/26/2013 8:31:59 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
George ByrnesGeorge Byrnes
Roland JaroRoland Jaro
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Royal Chevrolet:

We came out to see a GMC truck and met Roland who was the Sales Consultant that took us for a test drive. He was very informative, friendly with no pressure at all .We finalized the sale with George Byrnes Sales Manager who made it pleasant and took care of any concerns after the sale. We would recommend Royal Chevrolet and come back should we need need another vehicle.

Jim and Dolores Welch

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Docgrant
4/22/2013 10:51:25 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Toni QuarlesToni Quarles
Luke ReidLuke Reid
Michael YatesMichael Yates
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Royal Chevrolet:

I found the sales staff to be most helpful in our new vehicle purchase. Luke Reid was able to get us a great loan rate from a local bank and saved me about $1200 in interest over the course of my loan. The vehicle pricing was also good. Overall, it was a good experience.

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murdochkitt
4/19/2013 11:54:49 AM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Vince Lepore
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Royal Chevrolet:

I thought I had a problem with the thermostat on my Colorado pick-up. I had brought my truck in for service. Vince Lepore said he and the technicians could do the state inspection and see if there was anything wrong with my truck that needed repair. The mechanic could find nothing wrong with my Colorado and I paid the $16.00 State Inspection fee and my truck was inspected! What a bargain. I got expert diagnostics on my truck for a very small price. I know that State Of Virginia sets the price for state inspections. However, I know that Royal Chevrolet was looking out for me and for my Chevy truck. If and when the thermostat does fail on my truck, or anything else for that matter, I know that Vince Lepore and your wonderful service staff will be there for me and for my Colorado. Thanks, Jonathan M. Murdoch-Kitt

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pereflight
4/12/2013 10:24:10 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Warren CieslakWarren Cieslak
Bob MooreBob Moore
Luke ReidLuke Reid
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Royal Chevrolet:

Warren and the whole Royal team were an absolute delight to work with. They answered every and all questions throughout the buying process completely. The buying experience with Royal was incredibly easy and they actually made it a lot of fun. I highly recommend using Royal for all your car buying needs!

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Busybobo
4/8/2013 2:42:28 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Ronald CarterRonald Carter
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Royal Chevrolet:

I was more than pleased with my experience at Royal Chevrolet. Ron was extremely helpful and supportive of my decisions throughout the process of finding and buying my new car. He kept all of his promises, and made me feel special about my car buying experience.

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kbuells1
4/4/2013 11:47:42 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Toni QuarlesToni Quarles
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Royal Chevrolet:

I had done a lot of research on the vehicle I wanted. Royal Chevrolet was the most convenient GM dealer to me. I found everyone to be very freindly and welcoming. My sales representative, Tony Quarles, was actually very fun to work with. I have bought many vehicles in my life time, but I have never enjoyed it any more, than my puchasing a 2013 Spark from Tony and the warm folks at Royal Chevrolet.

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mroost
3/30/2013 9:03:00 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Gabe CooperGabe Cooper
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Royal Chevrolet:

Simply put, Royal Ford runs a "no BS" shop. In particular, my salesman, Gabe Cooper, did not strike me as the stereotypical sleazy used car salesman everyone shudders thinking about. He was very knowledgeable, friendly, and genuinely did everything he could to get the right car at the right price. I would recommend Gabe and Royal Ford 10/10 times.

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uvkp59
3/29/2013 2:39:03 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Norris LangstonNorris Langston
  • Customer Service:

    N/A
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Royal Chevrolet:

Norris made my experience of purchasing a car smooth & hassle free. I felt like he went the extra mile. I would recommend Norris & the dealership to family & friends.

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