Royal Chevrolet

Royal Chevrolet
4502 West Broad Street
Richmond, Virginia 23230

Sales: (804) 521-5300
Service: (804) 521-5300

Manufacturer: Chevrolet

Most Reviewed Employees
George Byrnes George Byrnes
Sales Manager
Andre Morris Andre Morris
Sales Representative
Daniel Caffrey Daniel Caffrey
Sales Representative
Tuck Hairston Tuck Hairston
Sales Representative
Luke Reid Luke Reid
Business Manager
Dino Capocelli Dino Capocelli
Business Manager
Mike Dingess Mike Dingess
Sales Representative
Steve Castillo Steve Castillo
Sales Representative
Doug Forthuber Doug Forthuber
Sales Representative
Brett Howell Brett Howell
Sales Representative
Need a New Car?

Dealership Amenities
After Hours Drop-Off
Cable TV
Children's Play Room
Customer Lounge Area
Free Coffee
Free WiFi
Parts Store
Pet Friendly
Shuttle Service
Television
Vending Machines

Hours of Operation
Sales/Showroom

Monday: 9:00 AM - 8:00 PM

Tuesday: 9:00 AM - 8:00 PM

Wednesday: 9:00 AM - 8:00 PM

Thursday: 9:00 PM - 8:00 PM

Friday: 9:00 AM - 8:00 PM

Saturday: 9:00 AM - 6:00 PM

Sunday: Closed


Service

Monday: 7:30 AM - 6:00 PM

Tuesday: 7:30 AM - 6:00 PM

Wednesday: 7:30 AM - 6:00 PM

Thursday: 7:30 AM - 6:00 PM

Friday: 7:30 AM - 6:00 PM

Saturday: Closed

Sunday: Closed


Parts

Monday: 7:30 AM - 6:00 PM

Tuesday: 7:30 AM - 6:00 PM

Wednesday: 7:30 AM - 6:00 PM

Thursday: 7:30 AM - 6:00 PM

Friday: 7:30 AM - 6:00 PM

Saturday: Closed

Sunday: Closed

Twenty-Four Month Rating: 4.7/5
46 Reviews
Royal Chevrolet

Overall Score: 5 Star Rating4.7





About Royal Chevrolet
Certified: Royal Chevrolet
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Royal Chevrolet has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Royal Chevrolet
At Royal Chevrolet, we work hard to get you into the vehicle you have always wanted. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. We have provided actual pictures of our entire inventory with competitive pricing. If you have any questions, please feel free to contact us or call our Internet Department at (804) 521-5300.
Royal has a convenient location for your sales and service needs. The store is located in Richmond,Va. Our store offers a full line up of Chevrolets as well as service. Come in and see why Royal is "The dealership that's different" today!



pulln4eli
5/21/2012 3:40:57 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Daniel Caffrey, Luke Reid

My Review of Royal Chevrolet:
Daniel was extremely prepared for us when we arrived at the dealership. He had taken the time to really listen when he spoke to us before our visit and was willing to change directions as we changed our thoughts on what vehicle we wanted several times. I also found Luke to be extremely professional and quick in his financial services to us.

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Reyesjo1
5/19/2012 11:29:20 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mike Dingess

My Review of Royal Chevrolet:
Mike did an excellent job in listening to our needs for a new automobile. He bent over backwards to help us feel comfortable with the model we chose and with the features on the model. We received a very fair price for our trade in. Mike gave us a tour of Royal's service facility - I've bought several cars in my life and this is the firt time a dealership has given me a tour of their service facility and a contact person in charge of service activities. Car was very well detailed on the day we picked it up. Overall a 10 out of a 10 for Mike and the Royal folks. I will recommend Royal to others. Well done!

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Lrudd54
5/16/2012 8:38:29 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Rusty Snead

My Review of Royal Chevrolet:
The service was excellent. The salesman Rusty went way beyond to give us the best deal possible. The overall experience was one We will not forget, and will definitely refer our friends to this dealership .

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mrenninger
5/11/2012 1:38:59 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Daniel Caffrey

My Review of Royal Chevrolet:
The people at Royal treated me with kindness, respect and professional excellence. What a great way to buy a car!At every step of the process, I knew I was dealing with honest folks.

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girldevl
4/26/2012 7:10:44 PM

Overall Score: 3 Star Rating   3.2  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Daniel Caffrey, Deni Dennis, Bob Moore, Michael Yates

My Review of Royal Chevrolet:
Overall price for the used vehicle was decent given the comparibles in the area, however, the car was considered high mileage for being just a year old and there was considerable interior damage. I tried to negotiate a slightly lower price due to this, sales associate only said no and that was it. Nothing else, no attempts to work with me at all. After a week or so, it was determined that the dealership could repair the stuff I requested, it was agreed that if repairs were made, I would still purchase the car for the original agreed upon price.

The majority of the interior repairs were good. I had to bring the car back up a few days after purchase for one more repair, where I was given a loaner. The loaner I was given smelled so bad of cigarettes it gave me a terrible headache and made both me and my daughter STINK like an ashtray. ALSO, as I left the dealership with the loaner and pulled onto the interstate, and alarm sounded...the gas alarm. There was literally NO gas in the car. I actually had to pull off the interstate to put gas into their car so that I could make it home. Not very professional if you ask me. They were aware of this, and were also aware that I had to put my money into their car...no attempts to pay me back or anything were made. I was not very satisfied with that, nor was my husband.

The day after I bought the car, I noticed a terrible noise...Royal sent me to the brand dealer since the car was under manufacturers warranty. It was there that it was discovered that a part had to be replaced (this was 5 days after my purchase) that was part of a recall. I guess they do not check for recalls or issues on vehicles before they sell them. I am relieved that the issue was something I did not have to pay for.

Overall, my experience wasn't terrible, just somewhat dissapointing in some aspects. The car is still a decent price and most of the employees were nice to deal with.

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newlifefilms
4/12/2012 8:37:31 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Daniel Caffrey

My Review of Royal Chevrolet:
Excellent service, Daniel and the team helped us close the sale quickly so that we could make a dinner appointment. Friendly and low-pressure, which we greatly appreciated.

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S Anderson
3/14/2012 8:50:42 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: George Byrnes, Andre Morris

My Review of Royal Chevrolet:
I had seen the car I wanted online. I spoke with George on the phone and was impressed with his level of customer service. When I got to the dealership Andre was there to help me from start to finish. They were able to work with me to get exactly what I needed. I never felt pressured. George and Andre were a pleasure to deal with. They are the kind of people you would drop in just to say hi to. Andre even called me a couple times after the sale to make sure I was happy with the car. I would recommend him to anyone looking for a car.

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Vernetta
3/6/2012 4:51:17 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: George Byrnes, Tuck Hairston

My Review of Royal Chevrolet:
This is my first time purchasing a car off of the lot. I was very nervous about shopping around for a used vehicle. As a young woman, I didn't want to get taken advantage of. I went to Royal and worked with Tuck who made me feel very comfortable and I felt he was very honest and cared about the quality of the vehicle I was looking to purchase. My loan paperwork was done by George, who explained every detail and made sure I understood everything about my loan and my new purchase. I would recommend them to all of my family and friends. Thank you Royal!!!! I will forever be a Royal customer.

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Teejay823
3/5/2012 8:59:02 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: George Byrnes, Andre Morris

My Review of Royal Chevrolet:
I was looking for a used car within my budget and I found it at Royal. Andre greeted me with a smile and it never left his face. I wasn't happy with my first choice of car and somehow Andre knew what I wanted. Not only did we go on a test drive together, he let me take my family alone. He said we will be spending the most time in it, we didn't need him. I got the car the same day and George worked out the perfect deal for me. I would recommend Royal Chevrolet to anyone who is looking for a ride, new or used. They are a class act.

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da042573
3/1/2012 8:09:17 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Daniel Caffrey

My Review of Royal Chevrolet:
I was thoroughly impressed with Daniel. He was not pushy and he was very patient. He seemed down to earth and wanted to know exactly what I wanted and wanted to get that for me. I would recommend him and this dealership to anyone. They also had more vehicles to choose from than any other dealerships around me.

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