We contacted Sandy Springs Toyota about 2 "new" cars listed on their website (a 2014 Avalon Touring Hybrid and a 2014 Camry XLE Hybrid) and, after verifying that the cars had all the options we wanted, received an out the door price for each car. We reiterated multiple times that we would be driving 1 1/2 hours to the dealership and wanted to be sure the on the price of the vehicles. After arriving at the dealership the cars were brought around for us to see. Immediately we realized that the Camry did not have leather, one option we were assured it had, as well as had over 200 miles on it and someone's luggage in the trunk! We then looked at the Avalon and it had over 2700 miles on it! Apparently the cars have been used as demos by the "manager" and were still being sold as new! The salesman, Quinten, tried to be accommodating, stating that they would change the seats to leather seats in the Camry for the same price if we were still interested in the car and that it had only been used by the manager for a few days. We agreed to purchase the Camry at the agreed upon price if the seats were changed to leather (we were told the seats were leather when we pre-negotiated the price). The manager, Sean, however, was not agreeable to selling the car with the added leather seats unless we paid more money than originally agreed. Sean also stated to the salesman that the Camry only had 200 miles on it and that cars he brought in often had more than 500 miles on them. Cars brought in for a customer have not been driven for personal use and do not have someone else's luggage in the trunk!
Sandy Springs Toyota was dishonest on several issues. Frist, they are selling demonstrator cars as new vehicles. They are not listed as demos on their website, but as new vehicles (when the search parameters are set for new only the vehicles come up in the results). The fact that they are being used as demos is not disclosed in the more detailed information on the cars. Secondly, they were dishonest on the options the Camry had and then were unwilling to stand by the out the door price they had given for the car with the specific options discussed. The price we were quoted was good for what we thought we were going to buy, just average for a demo vehicle with the same options.
We are loyal Toyota owners, having purchased 8 Toyotas in the last four years, and have not experienced these deceptive practices at other dealerships. Had this been our first Toyota experience, Toyota would have lost valuable customers.
Did you find this review helpful?