We bought a 2014 Ford Fusion and within the first year, the headliner started falling off of the ceiling by the rear window. When this was brought to their attention, they told us that they would not repair it unless it was a hazard to drive it and blocking our vision out of the rear window, even thought we have full bumper to bumper warranty. Well, the sag is pretty bad and it does partially block our vision. We have a infant, which is our main concern and they are aware of that. Since that is a hazard, they finally told us they will repair it about two weeks later and after frustration and argueing with them! But now the problem is that according to them, this is happening to all the Ford Fusions and the Ford Focus', so they've put a halt on all production of headliners! Now, this is going on about three months and we have still heard no word from them. When we went to the sales department to try to get some help from our dealer, he said he's never heard of this and they've sold many of these two types of vehicles. Makes me think they sold us a lemon and they definitely don't want to take responsibility for the piece of crap, and they are avoiding us at all cost! When I tried to trade it in for a "good deal", they basically did not take any money off of it for a trade-in. This was the first Ford I bought in about 20 years after I pledged not to buy Ford's anymore. Now I remember why I made that pledge. I plan on trading it in and I will never step foot into a Ford dealership again!! Sarat Ford did not stand by their reviews of great customer service!
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