Smythe Volvo

Smythe Volvo
326 Morris Avenue
Summit, New Jersey 07901

Sales: (908) 273-4200
Service: (908) 273-4203
Parts: (908) 273-4203

Manufacturer: Volvo

Most Reviewed Employees
Nick Pavano Nick Pavano
Service Advisor
Doug MacAdam Doug MacAdam
Service Advisor
Kevin  Flanagan Kevin Flanagan
President
Sean Flanagan Sean Flanagan
Vice President
Tony Plesh Tony Plesh
Service Manager
Brian Gail Brian Gail
Sales Consultant
Tom Coward Tom Coward
Service Advisor
Stephen Bergamo Stephen Bergamo
Business Development
Craig  Melquist Craig Melquist
Sales Manager
Tom Rzasa Tom Rzasa
Sales Consultant
Need a New Car?

Dealership Amenities
After Hours Drop-Off
Cable TV
Customer Lounge Area
Free Coffee
Free Loaner Cars
Free WiFi
Pet Friendly
Shuttle Service

Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 9:00 PM

Wednesday: 9:00 AM - 6:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 6:00 PM

Saturday: 9:00 AM - 5:00 PM

Sunday: Closed


Service

Monday: 7:00 AM - 6:00 PM

Tuesday: 7:00 AM - 6:00 PM

Wednesday: 7:00 AM - 6:00 PM

Thursday: 7:00 AM - 6:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 7:30 AM - 3:00 PM

Sunday: Closed


Parts

Monday: 7:00 AM - 4:00 PM

Tuesday: 7:00 AM - 4:00 PM

Wednesday: 7:00 AM - 4:00 PM

Thursday: 7:00 AM - 4:00 PM

Friday: 7:00 AM - 4:00 PM

Saturday: 7:30 AM - 12:00 PM

Sunday: Closed



Twenty-Four Month Rating: 5.0/5
170 Reviews
Smythe Volvo

Overall Score: 5 Star Rating5.0



About Smythe Volvo
Certified: Smythe Volvo
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Smythe Volvo has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Smythe Volvo
Smythe Volvo recently joined the Dealerrater.com community and we are very proud of how quickly our customers have taken to posting such positive comments. Our mission statement is:

Smythe Volvo is more than a place to purchase and service your vehicle, it is a business with a philosophy of treating every person as a member of our family, the Smythe Volvo family.

Here you will experience a welcoming, genuine, and appreciative environment where our courteous professionals strive to help you with decisions concerning all aspects of owning a Smythe Volvo.

We stand out for these reasons and continue to search for ways to further refine our business to better serve our great customers and community.
The Flanagan Family


agomezmicone
5/23/2012 11:02:50 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Sean Flanagan, Gary Rynar

My Review of Smythe Volvo :
I accidentally locked my car with the key inside. Yes, one of those days! Gary and Brad were amazing and helped with the process of unlocking the car. Brad came to my home on his day off. I can't say enough...They were helpful, patient and saved my day!

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Response from: Smythe Volvo
Added: 5/23/2012 11:13:07 AM
And you've made our day with that great review. That's why we are here. It is great to have an opportunity where we can really come through in a pinch. We'll see you at your next service. Have a great holiday weekend.

Flaird
5/22/2012 7:58:43 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Brian Gail

My Review of Smythe Volvo :
Very pleasant overall experience in acquiring my S60. Brian Gail was friendly and courteous and very prompt and helpful, particularly in responding via email to various inquiries during the course of my comparison shopping with other dealers and for other vehicles. I have no complaints whatsoever.

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Response from: Smythe Volvo
Added: 5/22/2012 12:22:46 PM
We are sure that you will enjoy your new S60. Brian is our newest sales person, but is doing a great job cultivating a very loyal clientle. Your experience with our service department will also be a very pleasant experience. Thank you for your patronage.

Egerne
5/22/2012 7:54:46 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Doug MacAdam

My Review of Smythe Volvo :
Doug even pulled my car into the garage so that I could reconnect my son's carseat more easily because it was pouring out. Really nice guys and great service.

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Response from: Smythe Volvo
Added: 5/22/2012 3:31:18 PM
Sometimes a thoughtful act like pulling the vehicle into the shop in the rain makes all the difference. I would want my wife to be treated the same way. Thank you for your business.

Rittendale
5/22/2012 7:30:16 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Nick Pavano

My Review of Smythe Volvo :
Service guys are incredibly courteous and knowledgeabel. This time it was Nick. Made sure I understood the cost of 120k service and what would be done. Gave me choice of loaner car.

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Response from: Smythe Volvo
Added: 5/22/2012 3:23:23 PM
Offering customers choices and explaining what needs to be done really makes a customer feel at ease. Nick is on top of his product knowledge. We appreciate you taking the time to give us a positive review.

Judy Watson
5/21/2012 1:10:03 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Craig Melquist, Nick Pavano

My Review of Smythe Volvo :
II is always a pleasure dealing with Smythe Volvo. I would like to especially commend Nick in the service dept. He is a true professional. He is extremely knowledgeable, and very courteous! When I brought my car in, he explained exactly what was going to be done and the time it would take to complete the work. He asked me if I needed a loaner or if I needed a ride. I was notified when the work was finished (it was ready when he promised it would be) and when I arrived to pick up my car, he carefully went over everything that had been done. The impeccable service I receive in all areas at Smythe is the very reason I give my business to Smythe Volvo and recommend them to others.
Judy Watson


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Response from: Smythe Volvo
Added: 5/22/2012 3:02:29 PM
Thank you for your kind words. This is the kind of experience we strive to provide for all our customers. We know the value we have in Nick and all of our service team. Thank you for choosing Smythe Volvo and we'll see you next time in.

D. Bensley
5/21/2012 12:40:52 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Nick Pavano, Gary Rynar

My Review of Smythe Volvo :
AAA said my battery was bad & was able to charge it enough so that I could drive my car to Smythe Volvo. I called Volvo & Gary confirmed that it was under warranty. Gary also said that I could go down ASAP & wait while it was being replaced. Upon arrival I spoke to Nick who then put everything in motion. I waited about 30 min. & was then relieved to know that my car was ready. Everyone at Volvo has ALWAYS been polite, friendly & helpful. This time, they were particularly fast & made a bad situation stress free. They are the best!!!! D. Bensley

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Response from: Smythe Volvo
Added: 5/22/2012 11:57:13 AM
That's great! A plan in action. A failed battery is never something you can plan for. I'm glad we were able to relieve the stress from that situation as best as possible. That’s for the review.

heath3011
5/19/2012 11:01:37 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Doug MacAdam, Tony Plesh

My Review of Smythe Volvo :
I have been going to Smythe Volvo to service my vehicles sine 1994. I purchased two Vehicles, one in 2003 and 2008. Since day one I have strongly felt that I was being treated in a very friendly, trustworthy and professional manner. The service department has always been quick to respond to my concerns and requests. Their work has always been done correctly and delivered when promised. I have dealt with all the service advisors at one time or another, their knowledge and friendliness are genuine. I do not mind paying up a little more for the peace of mind I have after work has been done on my cars at Smythe.

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Response from: Smythe Volvo
Added: 5/20/2012 8:24:36 AM

Response from: Smythe Volvo
Added: 5/20/2012 8:48:00 AM
That is quite an endorsement. We've been blessed to have many customers like you who are Volvo families. Friendly, trustworthy and professional is what we expect from all our employees. We believe that quality of our employees and service they provide is as or more important than the product. Most of our employees have been with Smythe Volvo for a long time and so we are like a family. That family feel makes Smythe Volvo a comfortable place to do business. Thank you for your kind review and for your years of patronage.

paulnj26
5/19/2012 7:09:11 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Tony Plesh

My Review of Smythe Volvo :
I took the XC60 for recall and it was completed in less than an hour. Tony was helpful and friendly. The service was fast. Thanks again!

Paolo


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Response from: Smythe Volvo
Added: 5/20/2012 8:23:09 AM
Volvo really got it right with the X/C 60. That vehicle is awesome. I'm glad that Tony was conscious of you time and took care of you in a friendly manor. Enjoy your car and thank you for your business.

milomilo
5/19/2012 12:21:03 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Nick Pavano

My Review of Smythe Volvo :
This was my first service appointment since I bought my VOlvo and the service was just terrific. This is what gets people to come back for the next car.


Mike Locascio
Westfield NJ


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Response from: Smythe Volvo
Added: 5/20/2012 8:13:24 AM
Thank you Mike. This is what we are aiming for on the 1st and all other trips to Smythe Volvo. We'll see you next time in.

mboddewyn
5/18/2012 1:07:01 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Nick Pavano

My Review of Smythe Volvo :
Nick was very helpful from the time I dropped off my vehicle, the calls he made to me to explain the service options, and when I picked up my vehicle. I live in Manhattan and drive out to Smythe for the service, with Nick being a part of that reason.

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Response from: Smythe Volvo
Added: 5/18/2012 1:44:56 PM
We have quite a few customers from the city. We are grateful for your business and grateful to have employees like Nick. Having service writers and techs that have been with Smythe Volvo for a long time is a great asset to our business. See you next time around.

Reviews 11-20 >>