Tasca Ford of Cranston

Tasca is the premier Ford dealership in our area. Their reputation of excellence is well deserved. Service was top notch with a combination of prompt and thorough work. Their reputation of excellence is well deserved. Service was top notch with a combination of prompt and thorough work. More

Zero stars if that was an option. After almost 5,000 bill and shocked to say the least of the condition of my Volvo after it was serviced here which will be the last time I ever take After almost 5,000 bill and shocked to say the least of the condition of my Volvo after it was serviced here which will be the last time I ever take my car back. They had the car for almost 2 weeks saying they didn’t have the part it needed. I doubt they are even genuine Volvo parts at this point. I was in Denver, CO for a few weeks while my car was still not ready. I returned from Colorado and I was appalled and shocked when I saw my Volvo after it was serviced and driven back to our house from my husband picking it up. I noticed right away it was filthy with oil and grease all over the entire inside of the car. It was all over the steering wheel, on the dashboard, the middle console the gear shift and their shoes also had left black grease all over my ivory covered floor mats. They even kicked and left their dirty shoes on the inside door frame to open the door while getting out. The worst damage was they scrapped the passenger inside door upper frame with what I can’t even tell what they dragged across it but it took the finish right off leaving a white color scrapes. They also damaged the hood with a tool they apparently clamped on while the hood was open and it actually dented the hood. I couldn’t believe what I was looking at. It was also driven over 44 miles and I don’t understand why it would even need to be driven so far. There were pieces of large thick broken glass on the drivers side floor mat which I was also shocked to see. Keep in mind I always keep my car pristine and it did not look like this at all when I received it back. It wasn’t vacuumed and it didn’t have the paper they should have put down so my mats would have been protected from the filthy mess they left with the black shoe marks and scrapes with black grease all over both floor mats. I didn’t have any dirt on the mats when I dropped it off for the service and I certainly didn’t have black shoe grease marks all over the floor mats. I wasn’t even able to get the grease off some of the steering wheel and the rug part. I can tell you with certainty that I will not ever be bringing my car back in for service. To charge us almost 5,000 to do the service and to get it back in the condition it was is something I have no words for how disgusted I was. I am also looking for a new car and I can tell you it won’t be from your dealership because of how my car was damaged how it looked after it has been brought in numerous times for service and I was utterly shocked when I opened the door. I wasn’t even able to touch the steering wheel because it had to be wiped down from the black grease. The entire inside of the car had black finger smears all over the inside and it took me hours to clean it. I wasn’t even able to get it all off. I am so angry because I try to take such good care of my car and it shows by how clean I always have it. Now I can’t even clean it because I am unable to get the scrapes and black marks off from some of the areas of the inside. They damaged the hood with the tool they clamped on and probably left on the hood clamped the entire 2 weeks they had the car. The passenger side door was completely scraped with who knows what. It almost looks like they tried to damage it on purpose. Did they have a tool in their hand when they tried to close the door?? How does that even happen?? I am the only one who drives my car and I never even have anyone in it so no one even uses the passenger side door. Who the heck even worked on my car??? I am now even skeptical they put in real Volvo parts. I will have to take it to another mechanic to see if what they fixed and the parts they needed were even real Volvo parts. I will find out. I am also looking for a new car and I can tell you 100% it will not be from this dealership. They trashed and damaged my car. It looks like it was done on purpose. I will find another mechanic. I wish I could post the disgusting photos of how they trashed it. More