Toyota Of Colchester

Toyota Of Colchester
100 Old Hartford Rd
Colchester, Connecticut 06415
(860) 537-2468

Manufacturers: Toyota, Scion

Most Reviewed Employees
There are no Employees listed for this dealer yet.
Need a New Car?

Dealership Amenities
There are no Amenities listed for this dealer yet. Dealer Amenities are for Certified Dealers.


Twenty-Four Month Rating: 4.3/5
127 Reviews
Toyota Of Colchester

Overall Score: 4 Star Rating4.3



About Toyota Of Colchester
Certified: Toyota Of Colchester
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Toyota Of Colchester has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.



Rcaie1943
5/20/2012 7:14:55 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: unknown

My Review of Toyota Of Colchester:
The Problem was corrected and the service was great. Thanks for everything. I would
use you as long as I drive an Toyota, while living in the area.

Share on Facebook

Was this review helpful to you? Yes | No
mmalar97@aol.com
5/16/2012 2:16:59 PM

Overall Score: 5 Star Rating   4.6  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Allen Wahlstrom, Service Manager and Cliff

My Review of Toyota Of Colchester:
Allen Wahlstrom, the service manager, is the reason a drive many miles to service my 08 Prius. I could easily drive 4 miles, and bring my car to the Westbrook, CT Toyota dealer. Mr. Wahlstom is knowledgeable, friendly and very cooperative with the customer. As long as Allen Wahlstrom is employed at Colchester Toyota, I will return for service.

Share on Facebook

Was this review helpful to you? Yes | No
Pattigiampapa
5/12/2012 11:02:20 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Bob Stillman

My Review of Toyota Of Colchester:
Bob cut right to the chase, he understood our need to make this happen swiftly and effortlessly without sacrificing quality service. Everyone in the dealership we encountered we're friendly and accommodating. I would definately recommend this dealership. We had visited others and our experience was not the same.

Share on Facebook

Was this review helpful to you? Yes | No
ziggy516
5/9/2012 8:52:48 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Cliff in Service

My Review of Toyota Of Colchester:
Cliff was wonderful...he explained everthing very clearly regarding all of the repairs needed for our Lexus which helped us with the decision to purchase a new car with you instead. Always a pleasure doing business with you.

Share on Facebook

Was this review helpful to you? Yes | No
Bernice Rouleau
4/21/2012 9:02:06 PM

Overall Score: 3 Star Rating   2.6  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: new girl and new guy

My Review of Toyota Of Colchester:
The new girl at the first station of the service dept. was very rude. It seemed like I was "bothering" her when I brought my car in for service. When I went to pick it up, I assumed she had my keys. When I asked her, she rudely answered if they're not here, I don't have them. The fellow next to her had them - he was okay but very unexperienced. Each one of them NEED training and drilled into their heads that my money is their "paycheck". I did customer service work most of my career. If not a forev er customer, I would try elsewhere. I understand other customers are trying the New London Toyota for service.

Share on Facebook

Was this review helpful to you? Yes | No
Response from: Toyota Of Colchester
Added: 4/30/2012 2:14:22 PM
Bernice,

I was glad we were able to talk in person when you were in for service. Again, I want to aplogize about the experience that you had with the service advisor while you were here. I did notify the service manager immeditely. We hope you allow us to continue to service your vehicle,because we truly value you as a customer. Thank you again for telling me about your experience because this helps us greatly to improve our service.
Respectfully,
Amanda Wolffram
Customer Relations Manager

leemcmanus
4/21/2012 10:42:47 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: joseph lionetti

My Review of Toyota Of Colchester:
Service was prompt and complete. I arrived at the appointed time and was greeted at the door and the paperwork was quickly completed. The Service took only 45 Min. and was as I expected.

Share on Facebook

Was this review helpful to you? Yes | No
josephforsyth
4/21/2012 9:05:30 AM

Overall Score: 4 Star Rating   4.2  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: unknow, several nolist below

My Review of Toyota Of Colchester:
initially there was confusion as to whether I had an appointment. I had done so the day before by computer and then confirmed this by phone. This issue was quickly resolved by another service manager who had my paper work ready.

The work was done sooner than promised and the charge was less than expected.
Someone had gone to bat for me to assure that I got the best possible price. Thank you. Over all I was pleased with the service.

This website is relatively user unfriendly. This is the second time I have gone
through this survery due to log on problems. I now have three different pass words.
When I tried to use the pass word I had to schedule service I spent some time finding out it was only for surveys. So I went through a lenghty process to get a service
pass word and to confirm my survery pass word. This time when I tried to use the
survey pass word that I confirmed the day before service it would not work. I will
now try to use the new one I have been given today.

Joseph Forsyth

Share on Facebook

Was this review helpful to you? Yes | No
KMcCann
4/18/2012 7:18:10 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: i don't remember his name

My Review of Toyota Of Colchester:
I called to make an appointment for a transmission fluid flush & oil change. They were able to get me in that afternoon. I was taken on time & the service was completed in about an hour. I was quoted a price of $169 for the transmission fluid service on the phone & when I arrived they told me that it was actually $220. Without even having to ask they honored the price I was given on the phone. I was shocked & quite pleased. I bought my corolla there & have always received excellent service. thank you!

Share on Facebook

Was this review helpful to you? Yes | No
mytallmyt
4/17/2012 1:23:46 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mark Guimond, Bob Stillman

My Review of Toyota Of Colchester:
As a long time Toyota owner relatively new to the area, I began looking for a Toyota replacement for one of my vehicles about three years ago. In that time, I've been meeting sales people at Toyota stores within a 30-mile radius, one store at a time as my schedule allowed.

I believe that when making a capital purchase, the way one is treated at sales time is indicative of the treatment they will receive after any sale. Till now, in every case, making a major purchase given the way I had been treated at local Toyota dealerships was an unacceptable proposition. Experiences gave me no faith in either the short, or long-term results of any of my purchase attempts.

In April of this year, I visited Colchester Toyota, working with Mark Guimond and Bob Stillman, and members of the management team. The experience was completely different, and the level of professionalism a cut above. Really, is it so difficult for two parties to be respectful during tough negotiations? (rhet.) Not being so certainly won't lead to satisfaction on either party's part - regardless of the outcome.

Toyota of Colchester's handling of my inquiry led to my purchasing a Tacoma, which I'll enjoy going about my chores. They impressed with a longer term perspective that went beyond the date of sale. It also led to my finding a "home" dealership for both of my Toyota's, and they've earned "first right of refusal" for my future business as well.

Great experience, kudos to the folks at Colchester Toyota!

Share on Facebook

Was this review helpful to you? Yes | No
CV-HighlanderOwner
4/12/2012 2:43:41 PM

Overall Score: 4 Star Rating   3.6  

Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: A man at the service desk. He never told me his name.

My Review of Toyota Of Colchester:
It was inconvenient, given how far away I live, to drop off the car for service. I had trouble figuring out where to go since the setup of the Service department has changed since my last visit. Better signage could have helped. When I arrived in the area where service orders are placed, an employee was using a notepad to kill flies. He then left this notepad, face up, right next to where I had to conduct my business with him. I

Share on Facebook

Was this review helpful to you? Yes | No
Response from: Toyota Of Colchester
Added: 4/20/2012 12:18:38 PM
I would like to take the time to thank you for providing our dealership with feedback. I know we spoke on the phone, but I would like to apologize again about the service employee killing the flies with a notepad. At this time we have hung fly traps all over the dealership to remedy this problem. I was happy to hear that you were completely satisfied with the work that was performed on your vehicle as that is our main goal. Again thank you for your feedback and we look forward to serving you again in the future.
Respectfully,
Amanada Wolffram
Customer Realtions Manager

Reviews 11-20 >>