Tulley BMW

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Tulley BMW:
I just had a great 135i delivery experience at Tulley BMW in Nashua, N.H.

I live an hour and a half from the dealership, but I happened to be flying back from vacation last Friday, arriving at the Manchester airport, a half hour from the dealership. My car had arrived early and was all prepped, so my CA, Steve Hammond, met me at the airport on his day off and drove me to the dealership to pick up my car.

Everyone at the dealership was very helpful and the overall delivery experience was excellent. Tulley BMW is a first class dealership.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Tulley BMW:
I almost signed papers on an '08 335xi coupe, but I cant bring myself to sell the Audi I have currently but if/when I do decide to purchase a bmw this is the place that I would do it, they are really great. In my opinion, they are low pressure, everyone is easy going and down to earth. The only thing that I didnt appreciate was the initial reaction I got fro one manager, he really didnt like that sales was spending so much time with me and wanted them to ditch me, thankfully they didnt and once the manager realized who I was he changed his additude. other then that they really are pretty good!

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Reason for Visit: Service

I recommend this dealer: No

My Review of Tulley BMW:
I recently had my vehicle detailed and it was damaged while in their care. When I brought the damaged to person's attention I was told it was like that. Which it was not, I would not recommend or purchase a vehicle from this dealership. There are far to many other dealers out there, to waste your time with these one!!!!!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Tulley BMW:
At first I just had many minor to moderate issues with the purchase/ordering process at Tulley. Folks frequently did not take action on things they had promised weeks/months in advance. Further, upon delivery there was some damage to the new vehicle which led to a delay in signing while they determined how to handle it. However, we never got that far because of the big deal breaker. I was essentially ready to sign papers and drive away in the new vehicle when I was told the agreed trade transaction could not go through due to some obscure arbitrary internal processes. Supposedly the only one who could override the process was one of the owners who was conveniently out on vacation and unreachable by any means. The incompetence of the business group to handle a trade situation on the agreed day of delivery was staggering. When inquiring about why previously agreed terms were now being breached the General Sales Manager actually started yelling at me, while I maintained a normal tone/level of voice. Their customer service skills are severely lacking.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Tulley BMW:
The sales team is good, but when you get your car serviced there it is not quality work. I had my car brought in for battery change and shortly after that the car would not start properly, soon after, the car just died and would not run. So I took it to Sears auto center to discover that the battery the service center replaced at BMW Tulley was cracked! This caused leakage of the battery fluid and it ate through the metal inside the car trunk (where the battery is installed). I am not only furious of the quality of the work they did... but also the reaction I got out of them when I called them. They took no responsibility and said that since it is over it's 1 year warranty, there's nothing else they can do.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Tulley BMW:
Went here to shop for 330cic. Ended up buying elsewhere for location purposes, but Tom Downing was excellent to deal with. They matched my best price elsewhere over invoice on an ordered car. Tom was friendly, courtious and not pushy. If I lived closed to Nashua, I definitely would have bought here.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Tulley BMW:
I bought a pre-owned 01' 330ci. Matt and manager Derrick were great.! Very friendly dealership. No high pressure sales tactic. Great deal and easy financing. I also have my car serviced there. Xlnt service dept!! The guys there really take good care of my and my car.

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