Tulley BMW

Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Tulley BMW:
Bought my first BMW at Tulley. Have been in and out of the dealer and I haven't even had the car for 6 months. They deceived me regarding the odometer reading told 8000, odometer disclosure 10,000 actual reading over 13,000. They touted the superiority of the run flat tires but never told me in 8000 miles (total 20,000) I would need 4 new tires. Was told it was safe to drive on tires 2mm when the handling was off and car slid on normal breaking when it snowed. Battery died and car had to be towed because unable to jump start. Told this was because I sat in the car for 30 minutes with the key in ignition and overhead light on (heat was not on nor was radio) waiting for my son. Car started fine without problems. Went to the gym. An hour later got in the car dashboard lights came on along with idrive but engine would not start. Then no power. One week after buying car noticed no windshield wiper fluid, trunk door stuck, voice control not working then navigation system nonfunctional one day after the former repairs were made.

Requested trade assist was offered at 2009 if I deposited $20,000 and was willing to pay a higher rate or 4 new tires. Bought the road hazard insurance because told it covered the tires. Found out it only covers damages on the road not wear. Given the options I wanted my money back because I was deceived and the car has defective, used parts.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Tulley BMW:
stay away from this dealer it overcharges customers

visited to have my blownout tire replaced, I have a road hazzard warranty which I was told would cover everything dealing with my tires and would pay to replace them, it was purchased from a bmw dealer
even though my car was ready in 1 hour it took the dealership staff 3 hours to figure out how to file the paperwork
also I was told I would need to pay out of pocket expense even though I have a full warranty
I was told "that is just what we charge"
I contacted the company that holds the warranty and was told that they had to set a dollar limit on this particular dealership because they overcharge customers
tried several times to make speak to the dealership and goth the same "that is just what we charge" reason

this dealership charges inflated prices to customers , as I have ran the numbers with other dealers in the area. All but this dealership would accept my road hazzard warranty which I purchased from a bmw dealer
for some reason this dealer charges more than all the others

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Reason for Visit: Service

I recommend this dealer: No

My Review of Tulley BMW:
I never expected that I'd spend time talking about a dealership. But this experience is just too incredibly unbelievable that I felt obligated to let everyone know. I thought for location convenience, I'd returned my leased car to Tulley which is only 15 min's from my house. I spent almost two hours there waiting for an army of people inspecting the returned car. I was given a list that my windshield needs to be replaced because it has a tiny dent. I needed to pay for two dents that I am not even sure I was shown where they were. Most of all I was asked to pay for two tires because they did not "PASS." Pass what? Am I supposed to return a brand new car? I was told because I leased the car from MA which has a "stricter" rule. Something I have never heard of. I have leased three cars before. One Porsche which when I returned the car, I was not sure anyone cares whether the car was returned. But at least trouble free. I returned my 2nd BMW, piece of cake. I thought that because I took another BMW out of lot on the same day and I was treated as a royal. But this Tulley experience was just outrageous that I picked up my phone immediately to call BMW peabofy for the return instead. They immediatelt get me the next morning at 7:15. I let know that no other deals involved. Just returning the car. By 7:16 I was done. That was that simple. They took down the mileage. They walked around the car ONCE. They said "all set. Please help yourself with our refreshment while we print out the paperwork from the system." I ended up making an appointment to pick up a 2009 Z4. Mind you that I just bought a MB CLS550 from Chambers the week before my lease ended.

The point is this Tulley dealership is just DISHONEST. Buyers be aware.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Tulley BMW:
My original salesman unfortunately left the dealership and I was lucky to have Keith Cox picked up my order. From my first point of contact until my last interaction he was very profession and nice. All or my needs were attended to and his responses were alway really quick. I would highly recommend this dealership and this specific salesman. Great Experience.

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Tulley BMW:
I would avoid this place.

I bought a 07 328xi with 17k miles and CPO. When I looked at the car it had just come in off a lease and had not been cleaned. The car was filthy on the outside. I made the deal with the understanding it would be cleaned and go through the CPO process.

Last Saturday I spent the day at the dealer. I did all the paperwork and was told the car was just being washed. At 4:30 they bring the car down and it looks like crap. They did wash some of the filth off but not much. With the top layer of dirt off I could see scratches deep into the hood. The CA said not to worry just bring it back later in the week and they would take care of everything. I spoke to the sales manager and got some rude remarks from him.

I had the CA shred my sales paperwork and left the place. Never will I do business with this group of unprofessional thieves. Plenty of other BMW dealer in the area to deal with.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Tulley BMW:
I just recently leased a 3 series with Tulley thanks to Lori's dedication to the dealership and her referral of an awesome sales person, Keith Cox. I had recently gone to another dealership and leased a 5 series of which I was very unhappy with. Lori listened to me tell her the details and then told me that she is referring me to someone who will get me into exactly what I want and would take great care of me. She was right! Keith was exceptional at his knowledge, his attitude and fulfilling my every need. I have purchased many BMW's and this was by far the most flawless and pleasurable transaction I have experienced... ever. I am very grateful to all of the hard work Keith put into my deal. He listened and fulfilled all of my requests and wish list needs. Keith was professional, attentive, very personable and very eager to make me happy. I am not an easy customer to please... and I must say that due to Keith and Lori both being exceptional at what they do, Tulley has regained customer. I hope that Tulley realizes what two great and DEDICATED individuals they have working for them. I know that I will refer friends and family to Keith... for a long time.Thank you again to Keith for going above and beyond for a customer!!!!
Regards,
Kimberly Horn

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Tulley BMW:
This is my Second BMW335i lease from Tulley BMW. Both experiences were excellent. I ordered both cars per my liking from factory, and I wasnt pressured to buy one on the lot, which Im sure would benefit the dealer more.

Keith was extremely responsive to all of my questions, and kept me updated on the status of the Car order without me having to prod him.

When looking at the new 2009, the new i-drive was of interest. I mentioned I wanted to come in and take a look. When I pulled up, and went in....keith already had the car outside running, and warmed up for me.

I know, these are little things, but multiple little things make up for one big thing.....doing the right thing.

I would also state that Kevin and others in the service department have been great. Very responsive, and everyone I have dealt with has been EXTREMELY knowledgable about the product they sell. People in sales and in service dont seem to work there for a Job.....they work there because they actually have an interest and passion for quality bmw vehicles.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Tulley BMW:
I'VE BEEN WATCHING THE PROGRESSION OF THE "M" 3 FOR QUITE SOME TIME WHEN I FINALLY DECIDED TO MAKE MY PURCHASE DUE TO THE FACT THE CAR HAS BEEN REDESIGNED AND I LOVED EVERYTHING ABOUT THIS AUTOMOBILE,I BEGAN MY SEARCH FOR A DEALER TO BUY THIS CAR FROM.I HAD CONVERSATIONS WITH SURROUNDING DEALERS IN MY AREA.I SETTLED DOWN WHEN I MET STEVE HAMMOND AT TULLEY OF NASHUA.STEVE WAS FRIENDLY,PERSONABLE AND VERY KNOWLEDGEABLE WHEN IT CAME TO MY PURCHASE OF THIS CAR.I WAS LEFT WITH A TRUSTING FEELING DEALING WITH STEVE AND THE TULLEY STAFF.THE RESULT WAS A 100% SATISFIED CUSTOMER.I WOULD RECOMMEND TULLEY BMW TO ALL.ASK FOR STEVE YOU TO WILL BE SATISFIED.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Tulley BMW:
I was treated exceptionally well at Tulley BMW, but the staff as a whole, and, particularly by Keith Cox, my "Client Advisor". I discussed my needs with Kieth, he offered me a suitably wide range of options, and, unlike sales associates at my other dealers, did not try to "up-sell" me on a car I didn't need or want. (Going in for a 3-series sedan, he did not try to sell me a 1-series convertible or an M5.) Once I had decided on a car to test drive, it was brought around front and I was given the opportunity to take it out, by myself, for an extended drive. Upon returning from the drive, my trade-in had already been appraised, and price negotiations were quick and transparent. A deal was struck, and I returned, at *my* convenience, two days later, to pick up my new car.

The car was delivered, from the showroom floor, in excellent condition, and Kieth took all the time needed to familiarize me with the features of the newest 3-series. He setup everything from the car's door-chime, to the radio's speed-sensitive volume control, to the daytime running lights, all to my liking. Tulley provided Massachusetts plates and registration, saving me the hassle of dealing with the Mass RMV. I left Tulley, on-time, in a new BMW, for an extended road-trip.

Upon returning from my break-in road-trip, I discovered that I had somewhere lost a tire valve-stem cap. I swung by Tulley, quickly found Keith, and he gave me a new cap in under five minutes.

I have been very impressed with Keith and Tulley's service, before, during, and after the sale. I look forward to continued interaction with Tulley during the ownership of this BMW.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Tulley BMW:
My experience with Tulley BMW and in particular with salesperson Keith Cox was top notch. My past four vehicles have been Audis and I was honestly reluctant to make the transition. Keith fully educated me about the vehicle, offered me a thorough analysis of lease versus buy options, worked intently with me on the price, FULLY educated me about all of the vehicle's features (he even set up my Bluetooth and removed the car seats from my Audi in the rain). Most importantly I found him to be very honest and trustworthy. This was the most pleasurable buying experience I've had in a long time. In fact days after I took my new car off the lot I noticed some minor damage that neither he nor I noticed in the showroom. Without any questions asked the car was booked with the body shop for immediate repair and was turned around within 24 hours. Again, this is the most pleasurable experience I've had in a long time.

I'm only disappointed that I was treated so poorly today at Audi of Nashua when I turned in my car. A sales person actually insulted my decision to move to a BMW- saying "good luck to you in the winter" and then tried to tell me I didn't buy an all wheel drive vehicle. He was obviously ignorant and even more relevant, completely unprofessional. And this is from a dealer from whom I've purchased three cars. This comment alone made me grateful for my experience with Keith and Tulley.

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