A serious lack of clear communication made our experience with this dealership a nightmare. We were without any vehicle for nearly a month, communicating with a salesman about our need to complete as much of the deal as possible by phone or online so we weren't needing to spend money on Ubers to get back and forth. I had actually said we didn't want to actually come to the dealership unless we were assured we'd drive out ourselves. Finally got the requested down payment together, called to confirm the amount we had would be enough, took the Uber, got to the dealership only to be told they couldn't get us financing! What was the point of a month's worth of communication? The salesman and the finance person knew our situation and misled us into an appointment that was a waste of time for them and us I will say that at least, after we made enough of a ruckus about the "miscommunication", the dealership did provide us a free ride home, and the salesman reimbursed us for the Uber we took to get there. But, if the had been honest about their ability to get us financed from the beginning, we could have avoided a lot of grief and drama, and probably would have gone elsewhere much earlier. We did find a car and made the purchase later that day, by the way

Long story short, we bought a brand new lemon with many issues within the first few months. In the year of owning the 2025 Palisade Calligraphy, it had sat on Kelly Hyundais lot for well over 3 months total. They supposedly replaced the same set of parts 3 times. Then they did a seatbelt recall and after the work, the seatbelt notifications stopped working. It worked fine before. When we picked it up after its most recent stint in service (3 months) there were some VERY noticeable scratches. They scan the body upon each time it comes in for service and when we asked to see the scan, we were told it was “grainy.” With service, we have had to fight for loaners, but after the 3rd or 4th time in for service they did stop trying to get out of giving us one. Sheldon was a decent salesman, but the customer service and care, from him, stopped the moment we purchased the car and took it off the lot. We even waited the extra day to pick it up to help him leave early and meet some type of quota. I would not recommend this dealership. This has been a year of nightmares. John Lim, the manager, has at least reached out to me to make me feel somewhat heard but at the end of the day, the problem was with the car and service.

Kelly Smith and John Lim are extremely professional and courteous. Kelly was very helpful and patient in explaining everything. I would highly recommend this team, as my overall experience was excellent.

Kelly took my phone and said it was great. It wasn't. Beeare, they suck

What can I say, Eric Goodwine and Clyde Mumma were really helpful. They got me in and out. They even helped me use my coupon for the best deal! Kept me informed all the way. Thanks again guys. Kelly hyundai gets it done!

Eric Goodwine was very helpful and patient. My service appointment went smoothly and was quick. He was overall excellent. I had a child with me who used the bathroom which was clean