Negative Stars – Be very careful with the final financing numbers We were quoted $28,000 out-the-door and also paid $5,000 down, so the financed amount should have been around $23,000. Instead, the final contract showed an Amount Financed is $28,000. We had declined add-ons and extended warranties, so the numbers did not match our understanding of the deal. We take responsibility for not catching it before signing, but the pricing and financing breakdown was not explained clearly. For a purchase this important, that is unacceptable. What concerns us even more is that when we later tried to raise this issue and seek a solution through management, we were essentially told nothing could be done. That response makes it hard to view this as a simple one-time mistake, and raises serious concerns about how these deals are handled. Advice to other buyers: do not rely only on the quoted OTD price. Review the final paperwork line by line and make sure your down payment is actually reflected in the amount financed. Very disappointing experience.

This was the worst and most dishonest dealership we’ve have ever experience. Stay far away!

Wish I could give a lower rating than 1. I saw a truck I was interested in online, asked for their best price, they said they would negotiate in person but not over the phone. I’m 2 hours away so I said I would pass on the truck unless the lift was higher end and I would be ok just paying the internet price. I asked for information on the lift, they said it was a fox lift and couldn’t tell me the height, said I could figure it out in person. Sales manager called and was extremely condescending and rude, said he didnt want to put in all this work if I won’t even drive out there. Not sure how it’s too much to ask a person selling a product for information on that product. Not sure if that’s their sales tactic but I’m not interested in doing business with a person like that.

Had the oil changed in my 2021 Tacoma 3k miles ago when I started noticing a pool of engine oil under the engine on the garage floor. I took a look and saw oil dipping from the drain plug so I checked it to find out it was loose, backed off about an 1/8 of a turn. Be carful who you let work on your vehicle.. Service Manager never called back after I tried to contact Dealership.

They sold me a $60,000 truck, blew up my phone with deals till I got it, sold me extra coverage( Apex Protection) that didn’t even cover my truck at all and let me pay for it for 2 years before they told me it doesn’t cover none of ALL the stuff they told me it cover before I got the truck. THIS TOYOTA DEALERSHIP IS VERY HIGHLY UNRECOMMENDED IF YOU ASK ME! IF YOU WANT TO PURCHASE A TOYOTA OR ANY OTHER VEHICLE, BELIEVE ME, DON’T PURCHASE ANYTHING, NOT EVEN A BOTTLE OF WATER FROM THIS TOYOTA OF VICTORIA DEALERSHIP! JUST SAY NO!!!!!!!!!

I had seen a vehichle on their website and inquired before even driving to the location to be sure that it was still available, as well, I submitted the information on the vehicle I would be trading in. I received a written quote as to what they would give me for my vehicle and an affirmation from Sklyer that everything was a go and that they needed to set up an appointment to come see the car. We set the appointment to allow us the 1hr and half travel time to the location. Before we reached the location, we received a phone message from a guy called to verify that we would still be able to keep the time, so that Skyler would not be busy. We confirmed and proceeded to the dealership. We were brought in by a salesperson, who let the receptionist know that we were here to see Skyler. We proceded to wait an additional 30 minutes, I guess our time was not as valuable as theirs. Thereabouts 45 minutes later, Skyler and the Internet Director of Sales, Mark Hernandez approached us and told us that another sales associate would be helping us and that would be in good hands. This should have been our first clue things were a bit fishy. The reason is that we had been assured that we would be moving through things quickly since we had already sent in paperwork in and had everything ready to go. All we needed to do was verify the car was what we wanted and test drive. We moved over to the salesperson's desk and had to start the paperwork all over again and then she went to get the keys and took ours to have the vehicle inspected. We went out to the vehicle to test drive it, now mind you we have worked for dealerships before and know what vehicles should look like before showing a customer. The vehichle had not been detailed, it was covered in bird poop and the interior was filthy. We looked passed this as we wanted to see what it drove like and was assured that they would detail it our standards before driving off. We drove the vehicle and returned to the dealership to begin finalizing everything. Then we sat for 2 hours going back and forth with pricing, which only irritated us further, being that we had discussed where we were comfortable with payments. Then they came back and said that they would have to have my other's half info since it was vehichle we would be trading in on the vehicle. We had been directed that it was only to see what they payoff was and to find out they ended up running his credit which we did not even want on the new vehicle. After going back and forth with finance, finally Mark came out and started to belittle us saying that we needed to take their deal because we were lucky to have this deal. This is when we would find out that they were saying unless we used Toyota Financial, we would be paying $2-5000 more if we went with Capital One. We finally said that we would take our business elsewhere and he continued to say that if you buy from said dealerships in town that they would jack you around and promise you things they couldn't do or say you're approved and let you go home then within month reposess the vehicle stating that weren't ever approved leaving without any transportation. I have never been treated with such disrespect or the rudeness in all my experiences buying a car in the past 30 years.