Found a 2013 GLK 350 AMG package with 69,000 miles on it. Its the one truth the dealership couldn't Lie about. The salesman Larry was full of lies about the car. Said an older lady owned the car and it was always garaged, not true. It was an overcast rainy day at the dealership the day I purchased the car. so I missed a few things I would have noticed on a sunny day. They had put a cheap paint job on the car. when they painted the car they did not paint the fuel door. How brilliant is that! On my way home I realized there were no books for the car, owners manual etc. called to speak with Larry the salesman. no luck. Called several more times asking for a call back. no good. That speaks for the integrity of this Mercedes dealership. I grew up in Fort Walton beach. Expected more, at least being told the truth. Was installing a trailer hitch on the car and found there was no jack or tool kit. my suggestion-Don't purchase a used car from this dealership. They are underhanded. The only way they can put the screws to you if you buy a new car from this Mercedes dealer is overcharging on the price so do your research!

DO NOT GO TO THIS DEALERSHIP. STAY AWAY!!! I have been waiting over a full year -- since July 8, 2024 -- for a refund for services that were never completed. I was charged by Mercedes-Benz of Fort Walton Beach, OVER $2,000.00, and despite catching their error and reaching out multiple times, I've received nothing but excuses, silence, and stalled responses. Managers Marcus and Connor (everyone else was very helpful) have gone out of their way to avoid resolving the issue. Calls are ignored. Promises are broken. Conversations lead nowhere. Their approach is passive stonewalling -- dragging this out for months in hopes I'll give up. Turns out, I'm not alone. This dealership has a "C" rating on the BBB, with multiple complaints, one of which they never even bothered to answer. On Yelp, Carfax, and Cars.com, you'll find the same themes repeated: deceptive billing, ghosted follow-ups, and mismanaged service. Mercedes-Benz is supposed to stand for excellence. This location stands for the opposite. Avoid this place at all costs -- unless you enjoy paying for work that never gets done and spending a year begging for your own money back, or waiting forever to get basic customer service requests filled.

My initial experience with the sales department was terrific, but then I needed to schedule an appointment for my ceramic coating. From day one, I was given the run around, which continued for almost three or 4 months. Finally, I get the car in for ceramic coating. The loaner I requested was not reserved, so I had to stay at the dealership. I checked the vehicle in at 11:00 and left around 1:30 or so. So it only took two hours or less for a ceramic coat….When asked about the scratches still in the paint on the bumper? The service manager told me they only add a clear coat over everything. Correct me if I’m wrong, but meticulous detailing steps go into ceramic coating, and process for a proper ceramic coat should’ve taken anywhere from 24 to 48 hours or longer, depending on the vehicle type.. I’m not a professional, but shouldn’t give or take the steps below have been applied: Surface Preparation: for a ceramic coat is: Thorough Cleaning: The surface (e.g., a car's paint) must be meticulously cleaned to remove any dirt, grease, or other contaminants that could interfere with the coating's adhesion. Decontamination: This step removes embedded pollutants like iron particles and other contaminants using methods like clay bar treatment or specialized chemical decon products. Paint Correction: Any imperfections in the paint, such as swirl marks or scratches, are addressed through polishing to create a smooth, even surface for the coating. Panel Wipe: An Isopropyl alcohol (IPA) wipe is often used as a final step to ensure the surface is free of any residues that could affect the coating. Then the application of the coating…. 2. Ceramic Coating Application: I’m positive none of this happened. My vehicle still has iron particles, scratches, and swirl marks. . My car's interior looks like I did a half-assed, amoral wipe down. Now I have to spend $2000 to fix their lackluster job. If I could rate their service department a zero, I would. It's the worst customer service I've ever experienced.

This dealership was amazing. Anything from David Scott Lee is guaranteed. Everyone was very nice and very accommodatable. They did not make the process long and they showed you the Carfax. When you do research and you don’t know what you’re doing that’s your problem.

Kris, our sales guy, was great to work with. He was professional, patient and not pushy. The finance department was just as nice and enjoyable to work with.

DO NOT BUY HERE STAY FAR FAR AWAY Purchased a vehicle sight unseen online from MB of FWB and told my salesperson the condition of the brakes were extremely important to me and to make sure they were in good condition as they are a very expensive brake job to repair. I was told by my salesperson that they were in good condition and I would not have to worry about the brakes at all and the vehicle was shopped properly, which is the sole reason I went through with the purchase. I also was promised $1,000 back which was put in a "we owe" document that was never sent out to me because I almost backed out due to a hidden extra $1,000 dealer fee. Within the first 80 miles of the drive a check engine light came on the vehicle, and within 150 miles a brake system failure alert popped up as well. Both having nothing to do with the other. After having it brought to my local MB dealer, the vehicle had a massive engine oil leak which happens and a faulty thermometer which happens as well and I gladly paid to have those issues remedied and did not throw that back on the dealer. However, my MB dealer informed me the vehicle would not only not come close to passing inspection, but was UNSAFE TO OPERATE as the rotors were warped and brake pads worn to little to nothing. I was quoted about $13,000 for the brakes I was told were fine, and after a week of being bounced back and forth upper management concluded to offer me $2,000 towards the repairs. I was calm cool collected throughout the process not waving any threats even apologizing to the dealership for making this into something that needs to be addressed and I was offered 2k and that is that. Absolutely criminal and disgusting. Filing a complaint with Florida DMV and suggest anyone else with a negative experience does the same.