I had an extremely disappointing experience with Fremont Hyundai's service department under the dealership's current ownership. I brought my 2023 Hyundai Tucson in for service at approximately 23,500 miles. My advisor, Walter Deras, told me I was "1,500 miles overdue" for service and that I had "clearly not been taking care of my car." After returning home and reviewing my owner's manual, I discovered that Hyundai's recommended interval for this service is 24,000 miles. My vehicle was not overdue at all. Walter sold me a $478 "24K Mile Service" package that included items such as fuel system cleaners, oil conditioner, crankcase cleaning, corrosion inhibitor treatments, and AC treatments. I specifically mentioned that my previous services had been performed at Hyundai of San Bruno and Hyundai South Bay and that neither dealership had ever recommended these services. His response was: "I apologize for what they did, but now I am telling you all this." About 90 minutes later, after researching Hyundai's maintenance schedule and learning that many of these services were optional dealer recommendations rather than manufacturer-required maintenance, I returned and asked to cancel the package. My vehicle remained at the dealership for roughly three hours total, yet I was told that everything had already been completed and nothing could be removed. When I questioned the necessity of the package, I was told that if I followed the owner's manual, I would "ruin" my car and that "if you don't want to take care of your car, that's fine." I escalated the issue to Service Manager TJ. While he was polite, he refused to make any adjustment and stood behind the recommendation. He also mentioned that the dealership is under new ownership and trying to improve the customer experience. Unfortunately, this entire experience occurred under that new ownership. My issue is not that optional services were offered. My issue is that I felt pressured into purchasing a $478 package through inaccurate statements about being overdue for service, comments suggesting I was not taking care of my vehicle, and fear-based messaging about following Hyundai's own maintenance schedule. I will be taking my vehicle elsewhere for future service.

The left tailight of my car can't turn on. I bring the car to Fremont Hyundai repair dealership to fix it. The car stayed there for one week, but they can’t fix it well. Diagnosis fee will be $1300. I took my car to Giant Bull auto repair shop, they only spent one hour and fixed it well. Only charged $185.

I sent a question to this dealer thru cars.com, but never received any form of response.

Beautiful dealership, it's obvious they take pride in their workplace. But most importantly, Memo Cervantes is the best! Friendly, fast, professional, and very knowledgeable. Helped me to quickly see the cars I wanted to see, knew the differences between the different trims, and helped me make the best decision, without wasting any time. Not pushy at all, just a standout rockstar. Really, don't waste your time anywhere else, go see Memo today. Y también habla español. En serio, ¡él es el mejor!

I have never been treated so rudely by a car dealer. I called ahead but still had to wait around in a very dusty show room only to be told the vehicle I was interested in wasn’t available now - even though I called ahead. Not even an apology, or offer about anything else I might be interested in. They waisted my time and were rude. I would never go back to this dealer again.

I brought my car into Fremont Hyundai Services to fix the recall issue, and instead of fixing the issue, Fremont Hyundai Services caused my car to be undriveable. · 11/17: I brought my car, which did not have any engine issues, to Fremont Hyundai to address the recall issue, and immediately after recall and engine software update, the check engine light turned on, which rendered the car undriveable. · 11/18: Fremont Hyundai verbally informed me that a new engine was needed. · 11/24 - 12/14: I followed up daily during business hours; however, a case manager was not assigned in the 3-5 business business day turnaround, which was frustrating. · 12/14: Hyundai Consumer Affairs has not refused to repair or replace my engine. Hyundai endangered my family, that includes a newborn and 2-year old, by its delay and its failure to repair my vehicle’s engine. Since '19, there was a known safety issue when a similar recall for Sonata/Santa Fe vehicles occurred. I am appalled that Hyundai waited 1+ year to issue the same recall for the Tuscon line of vehicles. Owners of 2014 Tuscon vehicles complained of similar engine issues via the NHTSA website. ·