I had an excellent experience at BMW of Monrovia and wanted to take a moment to recognize the team that helped make everything happen. I recently traded in my previous M4 competition and purchased a new double Individual M4 Competition xDrive, and the entire process was smooth, professional, and enjoyable from start to finish. My sales advisor, Bassel, was fantastic to work with. He was honest, straightforward, and extremely knowledgeable. There was never any pressure, and he made sure all of my questions were answered while helping guide me through the process in a very transparent way. Paul, the General Sales Manager, personally oversaw the transaction and made sure everything went smoothly. It was clear he truly cares about the customer experience and about doing things the right way. Jeff from the used car department was also great to work with. He provided a very fair offer on my previous M4 and was friendly, accommodating, and easy to work with throughout the appraisal process. Ryan in the finance department was incredibly helpful as well. Both he and Bassel stayed late to make sure everything was completed properly so I could drive home in my new car that same day. Their willingness to go the extra mile really meant a lot. Overall, this was one of the best dealership experiences I’ve had. The team was professional, respectful, and genuinely focused on helping me achieve my goal. I’m extremely happy with my new M4 and very grateful to everyone at BMW of Monrovia who helped make it happen. Highly recommend this dealership and this team if you’re looking for a great BMW buying experience.

My engine light came on, which is a very concerning alert. Also my cup holder was broken. My service adviser Tim West assured me that everything would be taken care of, and as always, he and the service dept delivered on his promise. I wouldn’t take my 2014 X5 anywhere else!

Yuri is a professional. He knows how to make a deal. He’s fast and efficient. Before arriving we agreed on numbers over the phone. Upon arrival he had the vehicle washed, fueled, and ready to drive home. He’s a great guy and one of most competent salesman in the business. Yuri, thanks for helping my sister get into her new Toyota Camry. Shout out to John Tseng in finance.

Yury, was great. He was very attentive to what I want and then provided the car,

Yurt, was very helpful and it was a great pleasure to do business with him

Great experience working with Collin on our 6th car we’ve leased from him. We’ll be back!