I recently purchased a 2025 Nissan and unfortunately had a very poor experience with the service department at Mossy Nissan Kearny Mesa regarding a safety recall (electric throttle). I scheduled two separate appointments and took time off work both times, in addition to paying for transportation. On my first visit (March, 8:45 AM), my car sat at the dealership all day without being inspected. At 4:00 PM, I was told the computers were down and no work had been done. I gave them a second chance (April, 2:30 PM appointment), only to be told upon arrival that the vehicle would not be looked at until the following day. What is the purpose of scheduling an appointment if the vehicle is not even inspected on that day? The recall notice indicated the repair would take approximately one hour. Instead, I lost two days of work, paid out of pocket for transportation, and received no service or clear communication. This is a safety recall, not a routine service. Customers should not bear financial loss or repeated inconvenience for a manufacturer issue. I cannot recommend this service department based on my experience and strongly advise others to confirm that actual work will be performed on the day of their appointment.

Every representative at this dealership, that I dealt with, from the salesperson to the finance manager, was excellent. The best experience I have ever had, in car buying.

Short story: I would avoid this dealership and go somewhere else. You will be pissing away money here. They're dishonest and will get you to pay for services you don't truly need. Then they will drop communication with you once you've been taken advantage of. Long story of my experience: We originally came into the dealership to do an oil change. We asked if the dealership could check the brakes because we had them serviced at an independent mechanic (front brakes around September 2023 and rear brakes around November 2023); and they've been pretty squeaky. Although this is normal, we wanted a second opinion. We received a call from a service rep (I will refer to him as Guy). He explained the mechanic did a simple 'pad slap' and they should have also resurfaced the rotors; Now our pads are wearing down unevenly. His language was quite serious, leading us to believe our car needed this service immediately or further damage would be caused to our car. Although we asked how long our pads could expect to last since they are almost brand new, Guy could not give an estimate and refrained from providing any other guidance other than the best path forward is to have the rotors resurfaced and get new pads. During this conversation, Guy stated Nissan could keep our old pads as evidence of poor workmanship to try and get a refund at our previous mechanic for 'doing a poor job' ... to which agreed would be a great idea. Upon arriving at the dealership, Guy explained the Nissan mechanics threw away the previous brake pads. I asked how this could be possible when we clearly discussed keeping them; he did not know. So now we have no evidence as to the status as our pads. HERE IS THE HUGE SURPRISE: Guy's suggestion was that Nissan could provide some other old random brake pads as evidence (implying that we should provide false evidence and lie to the previous mechanic). So not only did this dealership take advantage of us, they rid the proof, wanted us to lie and rip off another mechanic From here, I expressed my complaint to Guy. After seeking advice from friends and professionals the night after our conversation, I learned that our pads should have been in near mint condition as we drove less than 5k miles since getting them serviced in 2023. There's no reason a professional dealership shouldn't have explained that our pads had a long useful life left. Pads should last anywhere from 70k miles to a very conservative 20k (for a poor, brake-heavy driver) I believed we were taken advantage of to pay $1,400 for a service we did not need whatsoever. Lastly, I asked to speak with a manager, he was 'busy in a meeting'. Then I called him twice and sent 2 emails to file a formal complaint. The manager never responded. Life Lessons Learned: 1) Brake pads can last anywhere from 30k to 70k miles depending on the driver. Don't let any mechanic scam you into getting new pads when yours should have a long useful life. 2) Don't let the dealership may you believe you always need a rotor resurfacing. It's recommended every time by the dealership, but it's more subjective than originally let on. 3) This dealership, maybe Nissan in general, can be dishonest. Do your research beforehand and find a good mechanic ahead of time.

⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ Brian B. Was my Service Advisor that I happened to get on the phone. From beginning to end I was given concierge service. Brian B. Was very knowledgeable and is very quick to respond with the correct information. Brian loves his job which makes a big difference to me His attitude and positivity makes working with him flawless and easy. He has a great rapport with all of his fellow workers . He is a great communicator and an excellent listener. He is determined to make sure you are 100% informed every step of the way. It's easy to work with someone who loves their job and the company Nissan Infinity that he works for . I was very impressed with his ability to keep organized and calm even as multiple customers came in at one time. He calmly and confidently addressed each one as he helped me finish up to leave. Brian B. deserves an Elite award for winning me over as a customer!! He is honest ,humble and a very hard worker. Trustworthy and helped me and others to feel valued as a customer. Please commend him .He deserves it. !!

Michael Sadri made sure that I was happy with my experience and really went the extra mile to make sure I was taken care of.

Don’t trust the sales team. Car remained registered to previous owner for months after we bought the car and took it home. This wasn’t good for anybody. The dealership took no responsibility and told us we had to go to the DMV and take care of it ourselves. We still don’t have our plates. If we were going to go through this hassle we could have saved a lot of money and bought a car through a private party. Thumbs down. Go somewhere else.